HELP

Posted Sat March 31, 2012 5:36 pm, by Terry T. written to T-Mobile USA, Inc.

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I was a loyal customer for 9yrs, until one day I tried to eliminate texting from my contract. After the ninth year I dicided that I no loner wanted to be bind to another contract. I enjoyed paying month by month. And T-mobile was always after me to renew my contract to no avail.Then when I decided I had no need for texting,I tried to change my own plan on their website, Annoyed I was on hold longer then usual.
Little did I know whatever I call myself doing had me paying 9.00 to 11.00 per call when I received my bill.
When I called again waiting patiently this time for a represenative to help me.
When I finally got someone I was told that the only way I can change my plan was to agree to a 2 year contract. Because I had ran the bill up to 500.00 from paying 70.00 to 100.00 I was desperate agreed thinking that they would take the charges off because of their reluctance to answer their phone and help me. Because of my disability I did not quite understand what I was getting into at the time. Being on a fixed income now I owe them based on the collection company 1089.79. That includes 250.00 termination fee to which they terminated me, I did not terminate the contract. It was t-mobile who pressured me into a contract and refused to give me a new phone with the new contract.They finally trapped me, waiting for me to slip up. I am trying to avoid this amount going into my credit report, to which I'm cleaning up now.

If I was such a valuable customer to which is always stated when I call for technical support.
Why didnt, anyone at T-mobile say before they sent the bill," hey this customer do not even talk much how come her phone bill so high? lets look into this", like banks send you antext alert when someone trying to commit fraud through your bank account. Instead they cashed in on my ignorance. And now I am only intitled to a government phone.
Signing a disgrunted camper.