Rules are Meant to Be Broken, T-Mobile

Rules are NOT meant to be broken! You had time before you got stuck
in the hospital to renew your minutes.

The cause of the problem was NOT a result of system issues or other
errors on their part, so they do not owe you Goodwill anything!
You're not entitled to get your way just because you were sick,
disabled or older. A lot of use are in the same shoes and would be
ashamed to ask for this kind of special consideration just because we
goofed up and didn't take care of our business in a timely manner!

I think you're pretty hypocritial and I'd be willing to be a nickle on
the number of times in your life you criticized someone for cheating
or trying to cheat or whinging to get benefits they're not entitled
to!

I tend to concur with the majority here. Once your balance expires,
it's gone.

But look at the bright side.

You are at a point where T-Mobile has no sway over you. You don't
have a large balance that you feel obligated to keep rolling now. You
have a zero balance.

It's the perfect time to shop for a new carrier, and you can do a lot
better than T-Mobile.

I'm sorry that you were in the hospital, but you could have called for
minutes before the due date. Thus eliminating the problem all
together.
I had a pay as you go phone once, and found that I was spending about
$50 a month just to keep it in minutes. Then when I switched to a
plan, there were occasions when I would forget to pay the bill, or pay
twice. Now it just gets billed to my credit card, and I no longer have
to worry about payments.

You had a reminder on your calendar to call in early December so even
without a hospital stay, you would have called too late. Sorry, rules
are rules and they are not meant to be broken.

When I had a prepaid phone. I was spending $20 a week on minutes, and
even that didn't make me a special customer.

The premise of this letter is a non issue. Rules are not meant to be
broken. What happened was, you failed to hold up your end of the
contract. It's not their fault.

You could have called at any time during the year and had your minutes
extended.

I activated my old cell phone on the same type of prepaid account with
T-Mobile when I upgraded and put in $100 on Mother's Day as a present
for my mom. I told her to make sure and put minutes into it several
times before the year was up. The next Mother's Day she asked me to
put minutes into it. I asked her if she'd put any minutes in since
then, and she said no. Since Mother's Day came one day later than the
previous year, she lost all her minutes and they wouldn't add them
back, because it was one day past the year. Was I pissed at T-Mobile?
No, I was pissed at her for wasting $100. The kicker? I work for
T-Mobile, and they wouldn't even give a credit to one of their own
employees.

The bottom line is you shouldn't have waited until the last minute.

and when I was convicted, the Judge asked me if I had anything to say
before sentencing.

I suggested to the Judge that since I didn't really mean to to kill
the gentleman, couldn't he meet me halfway and just give me a fine?

To my pleasant surprise, the Judge agreed and just fined me $500.
That was it - he let me go. I saw this as a definite expression of
Good Will.

So I agree with you, rules are meant to be broken. I really don't see
why we have the pesky things at all.

You "had written on [your] calendar to renew again in early
December."

The minutes expired on November 27th.

Your hospitalization is therefore completely irrelevant to this
matter. If you had not been in the hospital, you would have called on
December 1 or December 2, the minutes would have expired 4 or 5 days
before your call, and you would have lost the 950 minutes.

And yes, I have heard that rules were meant to be broken occasionally.
I've heard a lot of things, and not all of them were true. If rules
were meant to be broken occasionally, they wouldn't be rules: they
would be guidelines.

If those broken rules were going to cost you would you still feel okay
if they were broken? If they took your minutes away in September and
said "too bad, we changed our minds", would it be okay that rules were
broken? See how silly that sounds?

By the way, you say you planned on paying in early December("I had
written on my calendar to renew again in early December"), but your
minutes expired on November 27, so this is a case of you mistaking the
date, not your being in the hospital.

Also, if youre going to mention what a great customer you are, you
might not want to mention that you have only bought $10 more in
minutes in the last year; companies consider good customers those who
average more than $5/month for pay-as-you-go.

Rules are NOT meant to be broken, Janet.

Gold member or not, disabled senior citizen or not - - you were five
days late refilling your minutes so you lost those you had
accumulated.

If they give you the 950 minutes back after your being five days late,
what do they say to the next person who is 10, 15 or 20 days late?
Unfortunately, T-Mobile has to draw the line somewhere and therefore
enforce their due-dates.

It's been my experience that good customers never refer to themselves
as such.

I'm just sayin'...

You have a monthly plan AND a pay-as-you-go?

It sounds like you use about 4 minutes per month on the pay-as-you-go.
While a PAYG plan is ideal for someone that uses so few minutes, I
have to wonder if someone that uses a mere 4 minutes a month is really
a top customer?

I presume that your monthly plan is one of the more expensive ones
that T-Mobile has. Yes?

You see, unless you're in the top 5%, you don't really qualify as
being "special." I know, that sounds bitter, but it's reality.

Rules are meant to be broken. What would YOU do if you owned the
company? Would you give a 5 day extension to anyone that asked?
Anyone that had a good story? What about 6 days? 10? 30?

Before you answer, let me ask a different question. Suppose T-Mobile
wasn't able to provide service for 5 days, what would you do? Would
you demand a refund or some other freebie? Or would you simply accept
that rules are meant to be broken and not complain?