T-Mobile hangs up on me after six years of loyalty

Unfortunately in situations like these a company like T-Mobile is
between a rock and a hard place. You signed a contract. If they let
you out of it without penalty, why not the next guy? Where do they
draw the line? Do they have to start having guidelines such ie: OK,
a certain percent below the poverty line and we waive the fee.

Then, if they start doing that, now comes the class action suits
stating that their guidelines are arbitrary and instead, they should
allow all out of their contracts without fees.

My suggestion is to take them up on their offer and go on the lowest
plan possible until your contract is up.

I am not meaning to sound like a jerk, and my suggestions are quite
serious. You can do any of the following:

1. Accept the reduced plan they gave you.
2. Cancel and accept the fee, and arrange a payment plan to pay it
off.
3. Borrow money from family or friends to pay it.
4. Work under the table to make enough money to pay off the fee (or
collect pop cans/scrap metal).
5. Withdraw from your 401k or other investments.
6. Liquidate (sell) assets to cover the fee.

I understand that you are asking that the company make concessions to
leave you unscathed. Unfortunately, they're not the ones who signed a
contract. Please don't view my above suggestions as an insult, as they
are not intended to be one. I see all the above options as concessions
you can make to leave your credit score unscathed.

I understand the fact that you have fallen on hard times, but no means
no. There was absolutely nothing wrong with asking them for special
consideration and yes it would have been nice of them to let you out,
but after being told no by not less than three reps, i think its time
to accept the fact that you are stuck, nobody plans on negative life
events, but t-mobile does plan on being paid every month, i think that
they were generous to offer you a rate reduction, i think you should
accept it if its stil on the table.

How is 6 years considered to be "loyalty"?

Our cell provider: Since 1999.

Cable: Since 1990.

Local phone/Internet: OK. We just switched to the "cable bundle".
But at least these are with the cable provider.

You agreed to a contract. It's not fair to those who live up to the
contract, to let you out.

You could look at the situation from T-Mobile's side. THEY showed
loyalty to YOU for 6 years. Is this how *you* reward such loyalty?
Heaven help you.

You never described how your circumstances changed, but this has
nothing to do with loyalty. You entered a contract, and knew about
the "steep" cancellation fee at the time.

Why are you surprised that T-Mobile is enforcing your contract? If
you loaned someone money, and you had a contract with them, would you
allow them to just break the contract and not pay you back?

I am pretty comfortable financially, but I would never consider
getting a cellphone due to the "steep" fees. You should have
considered what would happen if your circumstances changed before you
signed.

I'm on Tmobile's side on this. YOu want special treatment. You
signed a contract, you knew what you were agreeing to.

So why not just cancel your service and let them slap you with a fee
and then just don't pay it? THey can't actually force you to pay it
if you're living on public assistance. That money is safe from
lawsuits.

I am glad you are turning off your phone, but a contract is a
contract.

Good Day