lack of service bad customer service

Posted Sun March 25, 2012 7:22 am, by greg s. written to T-Mobile USA, Inc.

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I have just moved (about 1 1/2 months ago) to a area less than 3 miles from orlando international airport and have issues with my cell phones in my home. they do not work unless I have the wifi calling. I spoke to t-mobile about this and they said they have a trouble ticket out and it would be resovled as soon as they could. I just spoke to them and they said that it has been fixed as of 2 weeks ago but still no service in and around my home. I have also spoke to others in my area and they are the same issues! also my wife is a stay at home mom and is currently on CEMO treatment and we have no home phones!
T-mobile solution is for me to sign a new 2 yr contract and they will give me a signal booster, not acceptable to me!
Also I have destroyed my phone batteries because of over charging them because WIFI use a lot of battery life!!!

let me out of my contract!!!!

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Re: lack of service bad customer service by CrazyRedHead Posted Sun March 25, 2012 @ 1:08 PM Check with your neighbors and see what service they have, and go with that. Chances are that the airport is interfering with your reception, since they do have a lot of communication and radio equipment. I seriously doubt they are going to let you out of your contract as this isn't enough of an issue. Reply Gotta go outside to make a call. No better place than Orlando for that. by Bill R. Posted Sun March 25, 2012 @ 11:28 AM greg s., In structure service is quite an issue and one that the server most likely will have some small print to cover themselves with. That Lake Nona area is growing like crazy . I will have to scope it out next trip to C.F.. Good luck. BillR. Reply