RUDE MANAGER AT CHARLETON LOCATION!

The black lady at the register?!?!?!? Wow, that... I shouldn't even
have to say it. You mean, the cashier? You could have said that.
I'm almost speechless at how much that simple sentence brought your
whole letter down. Idiot.

I am sorry lady, but i too would have been just a bit frustrated if i
had a few long orders and then have a customer ask me why it was so
slow!

Not that i am condoning what this manager did, but let's be realistic
and honest here, customers now adays are in just too much of a hurry
to go from point a to point b... and if they have to wait just a few
extra moments to place an order..so be it!

If you dont know the whole scenario of what is actually going on, then
you are part of the problem, not the solution...and i will give you a
few examples: .. 1) how do you know that the person or persons in
front of you, or in all 4 cars in front of you weren't ordering $40
worth of food for each and every car,.. personally i think parking
every car isnt the solution as you still have to make the food, and
now you have to run it out all the while dealing with the customers in
dining room and the drive thru! and believe me since i work at a fast
food place, more people are going thru the drive thru (which was made
for express orders in the first place) and ordering 30 - 40 dollars
worth of food, its not going to take 3 minutes if the fries and
whatever else takes 3 minutes to cook.. now is it?

example 2.) ... i worked a latenight shift as manager for burger king
once and some guy in the drive thru paid and got his food, but then
the local police decided that they were going to pull him over as he
exited the drive thru,.. now only one problem with that and that was
the shift supervisor for the police pulled in such a way that he
blocked the exit to my drive thru, so for the next 15 minutes i had
two cars that paid and got their food, waiting to exit... 1 car at the
window paid and received their food, and 2 cars that ordered, but
still had to pay and receive their food.. after that police shift
supervisor left i was a little peeved so to say and this one customer
came thru and well the next day he phoned my general manager and told
them that i didnt seem to like my job... well if he would have come oh
lets say 5 minutes earlier, he would have realized what had happened
and maybe have been a little more sympathetic....

These are just two examples of what can/goes wrong at a normal fast
food drive thru outlet, .. and when you ask a very very sassy like
question "why is it so slow" some people are going to respond in a way
that doesnt sit well with you, .. now I would have asked if it was
busy or something along that line ....

You asked a question and he answered it. Maybe people were taking a
long time to decide what they wanted. The restaurant can hardly be
blamed for the unpreparedness of their customers, although it is a
common comsumer tactic to assign blame to the business anyway.

I've found these types of questions to be pointless anyway. If he had
given you what you considered a reason, you would have fallen into
another common customer tactic of stating, "That's not my fault"
(which, of course, would not be what he said) and accuse him of making
excuses.

It is typical of the American consumer to ask questions of which they
do not really want to know the answer.

Maybe you got "sour" cream for a reason, instead of the guacamole.

Well what goes around comes around.

Eureka! I have the storyline for the first episode of Sabrina the
Teenage B#$%h! Thanks PlanetFeedback!

10 minutes to when you ordered - that's 2 1/2 minutes for each car in
front of you. You should have complimented them instead of DEMANDING
to know why it took that long. 2 1/2 minutes to prepare, wrap, bag,
hand out, get the money and give change back and then wait for ther
next car to pull up.
Maybe he had a reason to be rude.

I have a feeling that you are not telling the whole story.

Did it EVER occur to you that sometimes people take while to order?!
Not everyone knows exactly what they want!

And I'll be anything that when you asked why they were so slow you
said it an a rude way! So he gave you an answer you deserved!

You need to get a grip!

See how irritating exclamation marks are?!

12 minutes? It happens when things get backed up and large orders come
in. Get a life.

One of the nice things about Taco Bell is they cook their food to
order. That of course means there is going to be a wait. If you are
unable to wait 12 minutes to place your order then may I suggest KFC.
From what I read on this site they think nothing of having food lying
around for hours just waiting for someone to quickly take it home.

As far as the rude manager I gotta admit his statement made me laugh.
I can totally picture you freaking out on him for having to wait for
12 WHOLE minutes to order and thats prob the only thing that shut you
up so you would order.

Oh and just to break it down or you (incase you dont get why no is
sympathetic): 12 minutes to order with 4 cars in front of you means 3
minutes per car. IMO thats pretty fast service for 9pm.

I agree that the manager shouldn't have been rude to you. However, I
also have a hard time believing that you politely inquired why the
service was so slow and then got "sassed," out of the clear blue. It
seems more likely that you asked this question in a certain tone of
voice that made Travis feel he was being attacked. Sometimes we all
have a tendency to take out our frustrations at having to wait on the
nearest available employee, often without even realizing we are doing
it.

Of course, I wasn't there, so it is always possible that you had the
bad luck to encounter someone who hates his job and by extension his
customers. I work in sales myself, but even I must admit those people
exist.

(1) Why mention the race of the woman at the register?

(2) 10 minutes, yeah, that's long, but at 9-something at night, four
cars in front of you at the drive through actually IS a big of a
"rush" -- that's normally a slow period for fast food restaurants
(especially on a weeknight), so things that take a few minutes (french
frieds, chicken, other fried foods) may have held things up.

(3) The manager shouldn't have gotten "sassy" with you. He should
have responded with, "I'm sorry, but we had a rush and we're a bit
shorthanded tonight."

(4) How can you tell how many people are in the restaurant when you're
going through the drive through?

(5) Travis laughed you off because, frankly, he likely makes VERY
LITTLE MONEY for the hours he puts in and the hassles he has with his
job. I worked fast food for four years in high school and college,
and most of the "managers" were simply shift supervisors who were
salaried instead of hourly, thus exempt from overtime, although they
worked long hours and more than 40 hours a week. Travis quit caring
so long ago about customers who get irate with him.

(6) Your expectations are pretty high of an industry known for often
hiring and serving the lowest common denominator.