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Allergic Reaction

Posted Sat January 27, 2007 3:47 pm, by Micheala T. written to Taco Bell

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Upon initiall asking to take my order the employee was EXTREMELY rude and had little knowledge of the menu items. As I am allergic to onions I specifically asked for an item to be prepared without onions. The employee then informed me that ALL food items are prepared without onions. Being long-time customer of Taco Bell, I knew this statement was inaccurate and therefore asked for the items to be prepared without onions, green onions, or chives in order to illeminate any allergic reations. Once I arrived at my destination and proceeded to eat the items I ordered I discovered that all the items had EXTRA onions!

I will expect to hear from someone in your office regarding how this could have possible happened and further what measures will be implemented to assure this does not happen again as some food allergies have side effects that can prove terminal!

Thank you in advance for your prompt attention to this matter.

Sincerely,
Michaela
Florissant, MO


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by S. Brown Posted Mon January 29, 2007 @ 7:00 PM

I would suggest if you have serious food allergies that you avoid fast
food restaurants in general. Taco Bell's food items are made in
advance and as far as I know, they don't take custom orders unless
it's a request to not add additional onions, lettuce, cheese, etc.

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I agree by tickytack Tue January 30, 2007 @ 8:01 AM

Good Point by S. Brown Tue January 30, 2007 @ 12:42 PM


Taco Bell by Shera739 Mon May 4, 2009 @ 3:09 PM
by C A Posted Mon January 29, 2007 @ 4:22 PM

I have to agree with most of the other posters. I used to work at
Taco Bell years ago, and sometimes during rushes, a few onions would
accidently get into the lettuce or tomatoes while employees were
making items.

If you have a severe allergy to onions, you may need to avoid places
like Taco Bell.

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by Jeffrey Posted Mon January 29, 2007 @ 11:36 AM

Taco Bell's ingredient list is posted at
http://www.yum.com/nutrition/documents/tb_ingredient_statement.pdf.

Pretty much nothing, except desserts, doesn't contain onion powder and
dehydrated onions.

What do you usually get at Taco Bell?

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by Harleycat Posted Mon January 29, 2007 @ 10:40 AM

If you are allergic to onions, Taco Bell is not the restaurant for you
to go to. Almost every item has onions, especially green onions. I
also have to assume that onion powder is a key ingredient in many of
the spice mixtures they add to their meat, etc.

Tacos are rather easy to prepare. If you allergy is that severe, I
suggest making them yourself at home. It would be much better and
safer for you.

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by Quasi_Mondo Posted Mon January 29, 2007 @ 9:30 AM

This is like being allergic to shellfish and going to a seafood
restaurant.

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by Jeffrey Posted Sun January 28, 2007 @ 7:04 PM

What's interesting to note is that onion powder is an ingredient is
many of their items.

Anyway, Michela, sorry to hear about this. Sounds like someone was
having fun at your (potentially very serious) expense. How can this
happen? It can happen because someone didn't care enough to listen to
your request. Simple as that. And there is NOTHING that corporate
can do to prevent this, really.

However, since you didn't put the location of the store (unless there
is only one is Florissant), this isn't really going to go anywhere.
It's VERY rare for the company to send "notice" to every store.

You should speak to the manager.


Reply

by SZ Posted Sun January 28, 2007 @ 4:21 PM

Didn't know Taco Bell made *anything* without onions--except maybe the
sour cream as it comes straight from the carton. Just kidding, I'm
sure there are some items which do not include onions. But, if you
have such an allergy to onions, why do you go to a restaurant that has
them by the boat load? How is an employee RUDE when asking to take an
order? Did he yell at you?

Reply

by CrazyRedHead Posted Sat January 27, 2007 @ 8:54 PM

If you have such a bad allergy to onions, why didn't you check your
food before leaving the place, then you could have gone in and
confronted the manager about this?

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