My experience

I have a feeling that you spilled the drink yourself and are hoping
that because of your carelessness they will pay for ruining your car.
After all they gave you a free meal why not try for more. Infact why
not get into an accident on the way home and make taco bell pay for it
because they made you too angry to pay attention to your driving.

Take spelling classes. Or typing classes. One of the two... or maybe
both. Also.... grow up.

The beginning is always a good place to start.
I don't like your experience. Credit Card- your responsability. End of
Story.
Spilled Soda- not good- wanting apology ok- fills drink-not
enough-gives money back making meal free- not good enough- Sorry Seems
To Be The Hardest Word (Thank you Reginald)
No Apology- cost 50 dollar to clean car appolstry- don't think so- try
dab dab dab club soda club soda club soda dab dab dab-repeat, If not
good, try Turtle Wax applostry cleaner. Foams and has a way cool cap
with a brush. Costs about 4 dollars.

But wait... There's more... after all this you go to another Taco Bell
and they charge 15 dollars for a 3 dollar meal on you CARD, you ask
them to fix it and they give you the wrong food- What?

That would have been the last straw for me. Did they override the
mistake and change your food?

The manager offered to refill your drink, which is something you
complained the employee failed to do. They evidently refunded your
meal cost also. Still not good enough - you want an apology. It
sounds like they were admitting their error, and if the dynamic of the
conversation were right, you would have received an apology (if you
didn't get one). However, it sounds like you were being too
demanding. They probably never want to see you again.

The credit card story stands on its own. It doesn't sound plausible.

Then your story of being charged $15 for a $3 meal. What the heck?
Did you get a receipt, and look at it?

You close by saying you weren't impressed and they should take
classes. They probably said the same thing about you after you left.

you know... at my local Taco Bell, they have a neon sign thing at the
drive thru, stating if you are charged more than "xx.xx" amount, call
a certain number. I don't know if they have this at yours, but you
sound either like your a teenager, or just really immature. And can a
place even shred a credit card after being left there? They must not
trust employees at all.

First if you found you lost your credit card, why didn't you go ahead
and try to get it back same day??

Second, something does not sound right with the charges...my question
is after your lesson with the Credit/Debit card the first time, why
don't you use cash? With the fees that the CC/Banks charge for you to
use your card, its not worth the hassle.

Finally, learn to spell and be calmer about how you approach these
situations....

And if you really think you're in the wrong, contact the Customer
Service Number on the back of your receipt...and see if you can work
up to corporate.

I'm sorry, the demands in this story are so far over the top.

The only bonus points for you is you didn't demand free chalupas for
life.

you didn't notice that they didn't give you your credit card back???
And as for the rest of your letter... honestly? I don't believe any of
it. sorry!

You know, I'm of two minds on the whole apology thing. On the one
hand, it accomplishes exactly nothing. But on the other, sometimes a
sincere apology can turn a bad situation into a better one. As a
former retail employee, I learned the value of a well-timed apology as
a way to head off trouble before it arrived. For example, if someone
came in and said, "My phone doesn't work," me saying, "I'm so sorry.
Let's take a look," resulted in a much happier customer than if I had
said, "Well, I didn't break it, don't yell at me." Of course I didn't
break it, but the apology didn't cost me anything, and it saved me
plenty of headaches.

I've never worked in food service, but I think if I had been the poor
drive through employee in question, I would simply have said, "Oh no,
I'm sorry, let me get you another one." And maybe that would have
been the end of it. Even if it wasn't her fault, a simple apology
might have made all the difference to the OP. I'm not advocating
that ridiculous "customer is always right," line, but sometimes
pretending as if they were gets them out of your hair faster and keeps
them docile. ;)

As far as the letter itself, I can only echo the sentiments of others.
This letter is hard to follow, which will make Taco Bell much less
likely to act on it. It might be a good plan to calm down, write out
a few drafts of this, and resend it after a good proofreading. Good
luck.

What type of medication aren't you taking? Your letter writing skills
are terrible. Even if you're a teenager and still young, you really
need to concentrate on those skills or life is going to be handing you
more challenges than the drive-thru!

When people ask for apologies i feel that they are just trying to make
themselves feel superior to the "lowly underpaid employee." I see so
many letters on PFB where people demand apologies from employees,
usually unwarranted. For what? does that take away what happened? do
you really think the apology is going to be sincere? is that going to
erase the "bad service" you recieved?

If you really feel you've been wronged, an apology is not going to fix
it. Make a statement, dont give them your money if you really feel
wronged by a company. Thats really the only thing you can do to avoid
having "bad service" again.

I see "train your employees better" or "give customer service
classes". Do you think a company like the company that owns taco bell
actually cares about the customer experience? as long as fools keep
coming back again and again they are not going to change policy. You
say you were wronged by taco bell and arent satisfied with their
practices, yet you keep going back?

What language is this?

They probably aren't impressed with you either.

I think you should be in class yourself.

I think it'll be okay. Soda pop comes right out of appolstry. Now,
if you had upholstery in your car, you'd be SOL. Whew. Thank
goodness for that pop-friendly alternative appolstry.

Does anyone even read what they write BEFORE they hit post??
Proofread people, proofread!!

You should take some classes right along with them.

I'm glad they refilled your deink for you.