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incapable manager

Posted Sun September 28, 2008 12:00 pm, by Judy B. written to Target Corporation

Write a Letter to this Company  |  Rate this Company


Today I was shopping at your Target Store in San Jose, California. I am extremely appalled at your customer service level and where it has gotten in the past couple of years.

I was with my wife and her dog. We were carrying the dog in a dog carrier making sure he was never on the floor. We were approached by a Target employee and were told that dogs are not allowed in the store. I told him that that's fine, and I continued my shopping.

When I approached to the cash registers, I was told again, by a manager, that dogs were not allowed. I replied that I have already been approached and the dog will leave when I finish my shopping. The manager went on saying that I must take him out because of health code violations and that it's not just a Target law but a state law. I do not appreciate being approached about the same thing in one shopping trip. I spend thousands of dollars a year at this corporation and if I feel like bringing my very clean dog in the store, I damn right should be able to.

Next, I was purchasing alcohol and the manager asked for my ID. I showed her my debit card because it has a picture on it, but she said she needed to see a valid ID. I was furious at this point. I felt that she was angry with me because I would not take my dog out. My wife made a comment of her waking up on the wrong side of bed, which she quickly said, "No. This is a federal law. I am required to ask for ID." If a person looks over the age of 21, they should not be required to show their ID.

The manager then walked off and notified the security. I felt like my wife and I were being watched when we didn't do anything wrong. I am a regular customer at Target and I do not feel as if I was treated like one.

I do not want compensation for this trip. However, I would like you guys to reconsider hiring managers who are incapable of doing their jobs. I also would like you guys to allow dogs in the store if they are carried.

Looking forward to your Reply,
Joesph M.


Reply



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by Nay Posted Sun November 9, 2008 @ 1:19 AM

A simple way of avoiding a confrontation would have been to have your
wife wait in the car while you finished shopping. You were not
respecting their policies, hence, take 2 of the request. You can't
possibly expect them to make an exception for you.

As for being annoyed that they asked for your ID, you can't speculate
about the manager's motives. I would assume they are just following
their policy. And does the debit card with your picture on it also
have your date of birth? I thought these things were used to verify
your identity, not validate that you are "of age."

Anyway, I understand you had a less than satisfying experience with
Target. Just keep in mind that rules are rules. If you follow them,
your shopping experience should be worry-free.

Reply

by Enjoying the fall Posted Tue November 4, 2008 @ 9:44 AM

What did the manage do wrong? As it sounds like, the manager did
everything right. If it is a federal law, then they have to enforce
it. NO DOGS equals NO DOGS. Target could get into serious trouble if
they sell alcohol to a minor. I looked over 19 (the drinking age in
Canada) when I was 16, I was never ID'd. I was in fact used by a
newscast in a small town in ontario to see if i could secure beer at
16. Guess what? I went in and bought beer, without being asked to show
my ID.
You are the propblem here. You seem to believe that you are exempt
from all the rules of the state. I would call the police on you and
let them deal with you, since you seem to enjoy breaking the law.

Reply

by not_in_this_life Posted Sat November 1, 2008 @ 2:52 PM

This is one of my pet peeves. Why do people insist on taking their
dogs into stores? What purpose does that serve? Do you want to "Show
them off" or something? You have a dog, who cares. So what if he is
like family, you can't take him in retail stores (unless it is one
that allows pets such as a petstore.) I can understand the attachment
issue, but please, leave the dog at home. I'm surprised you weren't
escorted out of the store, I would have made sure you were. What
makes you think you can just ignore someone telling you to leave their
store when you are violating a law? You are not above Target, you did
something wrong and it is NOT their fault they called you on it.

Reply
by Cherry O. Posted Fri October 31, 2008 @ 7:45 PM

Do you live in an alternate universe where "Dogs are not allowed"
actually means "Continue wandering around the store with your dog"? I
really didn't think it could get clearer than "not allowed," but
evidently some people have more difficulty understanding than others.
o_O (When you were a kid in school, if a teacher told you that
running wasn't allowed in the halls, would you continue to run until
you reached your destination? Would you continue chewing disallowed
gum until you felt you'd finished the piece? . . . Actually, you
probably would. //You shouldn't!//)

Also, LOLZ, they really do need a valid ID. They are not picking on
you and your precious pooch. When I worked retail and had to card
people, I had to copy specific information, such as driver's license
number, before the register would allow me to finish the transaction,
and I could not override this. I imagine the woman you encountered
was in the same situation.

Reply
by Mindy M. Posted Fri October 24, 2008 @ 9:35 AM

Joseph, the world does not revolve around you and your dog. There is
food in Target. The law is the LAW. LAW. L-A-W LAW Do you understand
what that means? I am sick of people bringing thier mutts everywhere.
I work in a bank and have to deal with customers bringing thier stinky
pets into the branch. I have allergies and have to smile while a
wealthy client's 2 large dogs sniff and slobber all over my clothing.
I wish there was on oridinace in town or something, it gets
ridiculous.

Reply


Dog's in a bank? by Ricki S. Wed October 29, 2008 @ 11:18 PM

I can't stand it either by not_in_this_life Sat November 1, 2008 @ 2:54 PM


by burkhagirl Posted Thu October 23, 2008 @ 1:43 PM

I guess I take it as a compliment when I get carded when I buy booze.
Different strokes.

Reply
by Jeff K. Posted Thu October 16, 2008 @ 8:21 PM

Mr. "M", though I can certainly sympathize with your love for your dog
(I have two), I can also sympathize with Retailers' trying to do what
they must in what is sometimes a very difficult consumer climate. I
was very surprised that you or your wife didn't take your pet outside
when first approached my a Target employee...they were entirely
correct that he/she should not have remained in the store and were
simply trusting that you would do so as soon as you were able. To
take offense when they were forced to tell you a second time was
simply rude and inconsiderate to THEIR position...these people can
lose their jobs or, worse yet, the STORE can lose important
certifications that allow them to sell certain merchandise, affecting
MANY peoples' jobs. Regarding the cashier's request for an offical
ID, most companies no longer accept any ID other than official
state-issued ones because debit cards and the like, even with
pictures, are simply too easy to duplicate in appearance, even if they
aren't functional. I'd have to admit to being occasionally miffed
when a clerk requests my ID, but it is, after all, for MY protection
that they do this, not just to protect the store. And, again, this
requirement was not made-up capriciously by the clerk, she is REQUIRED
to do this and would certainly lose her job if she did not...had _I_
been her manager she would have had my complete support, also. If you
do not drive, the State of CA offers an Official ID for a very small
charge...

Please, Mr."M", I'm aware that we ALL have "bad days" but as a grown
man you should be well aware that how we treat each other is ever more
important in what can be a very hostile world. We are all "victims"
of hostility in some small way and I would like to believe that any
thinking person would do what they could to turn this tide, CERTAINLY
when referring to such trivial problems as these...how would you feel
if the cashier had been your daughter or granddaughter?

Reply

by Sunflower Sarah Posted Mon October 13, 2008 @ 10:46 AM

One time i was nice and let a woman and her small dog in the shoe
store I managed. She swore she would hold him.

She left, without spending a dollar and I had to clean her dog's urine
and feces off the carpet. Never again.

Reply


So nasty! That happened to me with a mom and baby! by Maegan Z. Mon October 13, 2008 @ 5:35 PM

by Jessica P. Posted Fri October 10, 2008 @ 2:28 AM

A person who might be allergic to dogs might not feel the same way you
do about Target needing to change it's policys. I'm sure there's
nothing wrong with the manager who seemed all too polite to you and
your wife. If you want to complain about the manager, complain about
how he/she was trained. People only do what they're told to do.
Apparently you must be exempt from that idea.

Reply

by Ricki S. Posted Wed October 8, 2008 @ 11:07 PM

"I felt like my wife and I were being watched when we didn't do
anything wrong."

First of all, you did do something wrong. Stores like Target and
Walmart have a strict health code policy that doesn't allow dogs (or
other animals for that matter) into there stores for a variety of
reasons. I understand that your small dog was in a carrier and is
completely clean and well groomed (I have a small dog myself), but I
know not to take him into the stores because of the policies. It is
better to be in compliance with the rules than to break them. And,
because you broke the rule, you received different service than you
normally would. Also, regarding the alcohol, stores have now changed
their policies on selling it. Anyone who appears to be under the age
of 30 (yes, the cashier must be the judge of this) must present an ID
in order to purchase the alcohol. I believe the law is called "No ID,
No Sale". So to say that the manager was not doing his/her job is
completely ridiculous. You were simply too stubborn to follow the
rules so you received your less than usual experience. Maybe if you
just complied to the rules like the rest of us, this whole situation
could have been avoided.

Reply

by Nate. Posted Wed October 8, 2008 @ 5:32 PM

I totally agree with your complaint. The manager was not capable of
doing his job at all. Thank for bringing this to their attention.
Hopefully in the future they will hire a manager who is willing to ban
customers from the store if they bring their dog.

Reply

The manager did do his job. by anonymous consumer Wed October 8, 2008 @ 8:37 PM

I think Nate's response was tounge-in-cheek, Anon. (n/t) by Final Score: Boys-3, Girls-1 Thu October 9, 2008 @ 10:53 AM


Indeed it was by Nate. Thu October 9, 2008 @ 3:37 PM

by X Jiffy Lube Posted Tue October 7, 2008 @ 12:01 PM

Seriously, I can not believe you would be so arrogant that even after
being asked so many times to correct a problem you created that you
would then even imply someone else was at fault an you might desearve
compensation. It is comical that you would try to use a debt card as
a form of ID when it clearly is not. If fact, aren't cashiers
supposed to check ID when you use a debt card to make sure that it's
yours. Frankly I have a lot more I'd like to tell you but I don't
want this reply to be removed by the moderators Do us all a favor and
go to the library. Check out a couple books on common curtisy and
good manners. Then read them.

Reply
by Psychobabble Posted Mon October 6, 2008 @ 11:58 PM

I am in a numbering mood today, so sit back and enjoy

1)Don't swear in a complaint letter. It just makes you look badly, and
gets the letter ignored.

2)If you had complied the first time, you would not have been
approached multiple times.

3)No, you are not allowed to do as you please simply because you shop
there. Should I be allowed erect a tent and camp out in the sporting
goods store? After all, I spend a ton of money there on a regular
basis!

4)A valid id equals a government issued id. A drivers license, a
military id, a state id card. A bank card, student card, AARP
card...none of these are issued by the government, therefore none of
these meet the qualification for "valid id"

5)You state, "If a person looks over the age of 21, they should not be
required to show their ID." That's not Target's call. That is
something you'll have to take up with the ATF. Good luck.

I am looking forward to hearing their reply right along with you.
Please share when they do send one.

Reply

by MA Cunningham Posted Mon October 6, 2008 @ 9:35 PM

OK, so the team member TOLD you "No Dogs Allowed" and you said "Fine"
but continued on with the dog in tow!

THEN. . . .

As if that weren't unbelievable enough, then when the cashier tried to
VERIFY YOUR AGE you hand her a credit card with a photo on it?

There are SOOOOO many things I could say about the atrociousness of
this letter,but they'd just get yanked, so I'll stick to the facts.

I don't care how clean YOU think your dog is, I don't want to buy my
son a pair of pants and find dog hair on it. Let alone the food items
they sell. It IS a law and a health code violation as well. Unless
that dog is a service dog, it can't be in the store, PERIOD! You're
lucky they didn't get their AP staff involved with your smug butt and
call the cops on you!

Secondly, I know LOTS of people who are over 21 and don't look it. I
also know plenty of people UNDER 21 who look older. The new rule of
thumb is that if you don't walk into the store with grey hair and a
walker, you're getting carded for booze. No exceptions.

I am SO glad you don't live in my state.

Reply

amazingly by anonymous consumer Wed October 8, 2008 @ 8:39 PM


But if you read by MA Cunningham Thu October 9, 2008 @ 7:52 PM


by KamenRiderOsaka Posted Mon October 6, 2008 @ 12:35 AM

So, by your logic, anyone who looks 21 should not be ID'd for alcohol?
There are quite a few teenagers who do not look like their age, and
this can cause companies to be fined quite a bit of cash, and even be
shut down for selling alcohol to minors. My husband did not look his
age at 18, he looked a few years older.

As for the dog, I'm not sure about your Target, but the one I go to
has a sign saying "No animals except service animals." When you were
approached about the dog, that should have been someone's cue to leave
and wait in the car with the dog for the shopping trip to be over, or
leave and come back at another time without the dog.

Reply
by vzjackl1 Posted Sun October 5, 2008 @ 7:16 AM

I feel this manager was ANYTHING but incapable!! I know that most if
not all stores that sell food have signs saying NO DOGS except for
service animals!! this clearly was not the case! so this manager was
very simply doing his job, and should be commended!!

the ID issue... i just want to say DUH!!! of course they are not going
to accept a debit card or a credit card as an valid ID!! GREAT! good
for you, it has your picture on it, but it is STILL missing the most
vital piece of information... YOUR DATE OF BIRTH!! to me it sounds
like the manager was NOT retaliating against you because of the dog,
but YOU in fact were acting like a petulant child because of the dog
incident!! I am sorry but i think YOU were 100% in the wrong here, and
the Target manager did NOTHING wrong!

Reply
by anonymous consumer Posted Fri October 3, 2008 @ 11:36 PM

Well gee, it's great that you aren't demanding any compensation.
Considering YOU ARE THE ONE AT FAULT!

I can't believe you had the nerve to send that letter.

Reply


by eydieville Posted Fri October 3, 2008 @ 2:00 PM

what is with people carrying their damn dogs around? it's an animal
and doesn't belong in the store any more than a cat or a horse does.
the sole exception is a service animal. animals can pose a health
threat and how do other people know that nasty dog won't bite them,
doesn't have fleas, etc. that's why there is a law, genius.

secondly, people don't suddenly just "look 21." most people have a
range of a few years either way that would be a good guess as to their
age. some 16 year olds look like they're in their mid twenties.
these laws are in place for a reason.

your superior attitude and thinking you are above rules and laws makes
me think that if i were the manager i would have just kicked your
sorry butt out.

Reply


Eydie by Chris M Fri October 3, 2008 @ 5:32 PM


thanks by eydieville Sat October 4, 2008 @ 6:19 PM


*laughs* by Chris M Sat October 4, 2008 @ 10:15 PM


lol by eydieville Tue October 7, 2008 @ 1:14 PM

by PsychoSekc Posted Fri October 3, 2008 @ 12:12 AM

Don't get me wrong, I love my dogs more than life itself but you're
wrong in this case. Many stores do not allow pets, with the exception
of service animals, and they usually state so on the entrance. It does
not matter if they are leashed, in a carrier or stuffed in your shirt.
It doesn't matter how much money you spend there, the rules apply to
you as well.

As far as showing ID, is it really that hard? Just because one looks
over 21 does not mean they are over 21. I know of many young folks who
can pass for 21. No one should have to risk their job because you want
to be difficult. In the time you wasted by arguing about showing ID,
you could've whipped it out and called it a day.

With that said, it sounds like the only thing the manager was
"incapable" of was trying to get you to understand that you're not
above the law or Targets policies.

Reply
by dottiejean28 Posted Thu October 2, 2008 @ 2:42 AM

I USED TO bring my 7 pound shih tzu with me to Target and other
stores. And I was not the only one. However, one day out of the
blue, no one was allowed to have a dog with them at Target and the
other places I would frequent. No big deal, I need a break from her
anyway for a couple hours a day. I always thought it was odd they let
me bring her in with no problems, then they started to enforce the
issue as they should have.


Reply

sorry by Katseyes Thu October 2, 2008 @ 12:30 PM

Question for Katseyes: by Final Score: Boys-3, Girls-1 Thu October 2, 2008 @ 8:21 PM


I think she's answered this question. by Jeffrey/Branding/Alex Fri October 3, 2008 @ 5:14 PM

Ah, so she was a miserable child. by Final Score: Boys-3, Girls-1 Tue October 7, 2008 @ 12:32 PM


And I would be happy... by Chris M Fri October 3, 2008 @ 5:34 PM

tiny pup could equal many forms of lawsuits had that thing gotten loose and bitten or something. by anonymous consumer Fri October 3, 2008 @ 11:41 PM

exactly....Which is why I would bring Dottie when allowed by dottiejean28 Sat October 4, 2008 @ 1:51 PM

Imagine that! by Final Score: Boys-3, Girls-1 Thu October 2, 2008 @ 8:27 PM

yeah that is dottie...lol. I was looking for something with 2 names by dottiejean28 Thu October 2, 2008 @ 10:44 PM

by ArcticChicken Posted Thu October 2, 2008 @ 1:23 AM

I agree, that manger was incapable. He should have kicked you out and
had you banned the moment you refused to remove the dog. You were
violating not only Target policy, but the law, and so was he for
allowing it to continue. Are you willing to pay the thousands of
dollars the store is fined for allowing such violations? I guarantee
that you do not spend enough money in that store to make it worth
their while.

Reply
by starla671 Posted Thu October 2, 2008 @ 12:49 AM

Don't most Targets sell grocery items now? If that's the case, then it
would be a health violation.

Thinking that you could use your picture debit card as ID to buy
alcohol is foolish! It's a state law that you have to show a state
issued ID to purchase alcohol or tobacco.

Sounds to me like the manager of that store did a good job that day.

Reply
by Alissa S. Posted Wed October 1, 2008 @ 8:52 PM

I'm just sorry they didn't call the police to haul you and your little
dog out the first time you disobeyed. I guess next week you'll want
to bring your pet python to Target, which will be ok as long as you
carry it. Will your pet tiger be next?

Reply

by red0596 Posted Wed October 1, 2008 @ 8:44 PM

Sounds like a very CAPABLE manager to me. He was following state laws
and store policies. How is that incapable? It sounds like you are the
incapable one. Incapable of understanding that you are not above state
laws, you have to comply with them. The only retail stores that allow
non-service animals are stores like Pet-Smart. Get it? It has pet in
it's name, therefore dogs are allowed.

Reply
by Kelshir Posted Wed October 1, 2008 @ 7:49 PM

I have to agree with most of the posters below.

You did not say your pet was a service animal and nothing was
mentioned that makes it sound like one. Most stores do not allow
non-service animals inside, period. You have no "right" to bring a
pet into any store, ever (exception being service animals).

Most places require ID for anyone looking under 30ish. STATE ID, a
debit card (which can be acquired at age 18, well under 21) is not a
valid form of ID. If you are unable to show ID (which everyone in a
group may be required to show ID) then the store IS NOT allowed to
sell you alcohol.

From what I could find, it might not have been a health code violation
(it would fall into a gray area if they had a dining/snack area
inside); however, most businesses do not allow pets.

Reply
by Floyd4456 Posted Wed October 1, 2008 @ 12:34 PM

He is following the law?

Aren't SERVICE ANIMALS the only allowed in stores?




Reply

NO by mcgibblover Wed October 1, 2008 @ 3:06 PM

What does that mean? by Floyd4456 Mon October 6, 2008 @ 10:29 AM

by dg132001 Posted Tue September 30, 2008 @ 11:13 PM

Wow. Just FYI, most retail stores DO NOT allow dogs in. Your total
disregard for their rules and policies is ridiculous. Why would you
not have a state issued picture ID on you? Did you walk to Target?
I'm sure if you got pulled over the police officer would have an issue
if you attempted to show him your debit card. The stores only mistake
was not having you removed from the building by security as soon as
you completely ignored them on the first request to remove your dog.
The manager in this situation was very capable. If something happened
with your dog, and it bit someone, or peed on the floor and someone
slipped, Target would have been held liable. Additionally, you had no
concerns for other people with allergies, etc. One last thought -
when I worked as a retail manager I had a customer come into the store
with a huge dog carry case, walking around the store. I refused to
allow him to continue to shop unless he removed it - because of not
only the dog, but the possibility to shoplift items in the carry case
as well. Maybe you should shop at Wal Mart in the future instead of
Target!!

Reply
by cissy Posted Tue September 30, 2008 @ 9:10 PM

If ever in that neck this is where I will shop. I am impressed with
management but can't believe your selfish illregard to a policy then
continue to "pooh pooh". I will say it again... Dogs don't need to go
shopping (unless it is to Petsmart) or a trained, identified
assistance animal. Get over it by taking the dog for a WHAT a walk!

Reply
by SusanB Posted Tue September 30, 2008 @ 6:53 PM

Oh for crying out loud - - Target does not allow dogs in their stores
(except for service dogs of which yours isn't) and also has the right
to ask for proper ID (which includes a photo and date of birth) from
anyone purchasing alcohol. It doesn't matter if you are a regular
customer at Target - - rules apply to everyone.

My favorite part of this post is "I felt like my wife and I were being
watched when we didn't do anything wrong".

I think the manager did an outstanding job - - the only thing she
could have done better was to have security escort you you and your
wife (and the dog) out of the store when you ignored being told the
dog wasn't allowed.

If I were you, I wouldn't be looking forward to Target's reply.

Reply

Personally by amh Tue September 30, 2008 @ 7:35 PM

by Katseyes Posted Tue September 30, 2008 @ 1:21 PM

It's Target so you have to expect things like that, the store manager
probably makes $2.00 above minimum wage and went to community college.


It may not be the manager but likely some middle aged nosy hag
complained about your baby. These types of retailers have children
running around and on heelies yet admonish well behaved little dogs.
You could have been snarky and asked if the bathrooms met health code
standards.

The ID thing they all do that, you should have asked the person in
back of you to buy it and slip them five dollars.

Reply


How do you know by Wolf Tue September 30, 2008 @ 2:29 PM

Case in point by Katseyes Tue September 30, 2008 @ 2:31 PM

Yeah you can "just buy a vest online" and pretend your dog is a service dog by C-Dro Tue September 30, 2008 @ 3:27 PM

PS if you've never spent time around a real service dog by C-Dro Tue September 30, 2008 @ 3:31 PM


I can vounch for this. by Blackrack Tue September 30, 2008 @ 7:21 PM

Good point by Katseyes Tue September 30, 2008 @ 4:36 PM


I can go online... by Jeffrey/Branding/Alex Tue September 30, 2008 @ 3:35 PM

Horrible comparison by Katseyes Tue September 30, 2008 @ 4:23 PM


Your dog is with you now at work? by Chris M Wed October 1, 2008 @ 10:23 AM

Yes my baby is with me by Katseyes Wed October 1, 2008 @ 11:30 AM


If you worked with me... by Chris M Wed October 1, 2008 @ 9:19 PM


Dogs and work by Tech Angel Thu October 2, 2008 @ 1:52 PM


Tech Angel... by Chris M Thu October 2, 2008 @ 10:30 PM

scamming to have dogs in public?? by anonymous consumer Fri October 3, 2008 @ 11:50 PM


Got Curious by Wolf Tue September 30, 2008 @ 4:29 PM

I am not afraid by Katseyes Tue September 30, 2008 @ 4:39 PM

Anything? by D. R. Tue September 30, 2008 @ 5:06 PM

I don't shop there by Katseyes Wed October 1, 2008 @ 11:49 AM


Your pet by LadyMac Wed October 1, 2008 @ 2:59 PM


I agree that they need to see a therapist, and I'm not being sarcastic. N/T by Chris M Wed October 1, 2008 @ 11:09 PM


Your pet... by Chris M Wed October 1, 2008 @ 11:14 PM

I am selfish by Katseyes Thu October 2, 2008 @ 12:11 PM


From what I read by Wolf Tue September 30, 2008 @ 5:19 PM


Agreed! by Maegan Z. Tue September 30, 2008 @ 6:08 PM


Perfectly said by ♫Venice♫ Tue September 30, 2008 @ 6:24 PM

Children fufill an emotional need by Katseyes Wed October 1, 2008 @ 11:35 AM


Kind of like how you take your dog everywhere? by RedheadwGlasses Wed October 1, 2008 @ 1:10 PM


Good one, Red... by ♫Venice♫ Wed October 1, 2008 @ 4:23 PM

I have by Katseyes Thu October 2, 2008 @ 12:13 PM

They can ask by Katseyes Wed October 1, 2008 @ 11:37 AM


You're a disgrace to working animals. by Blackrack Thu October 2, 2008 @ 9:44 AM

Can careless by Katseyes Thu October 2, 2008 @ 12:14 PM


Good thing you don't leave in my county by LadyMac Thu October 2, 2008 @ 2:34 PM


Well aren't you just a sweet considerate person? by Maegan Z. Thu October 2, 2008 @ 3:43 PM


Sorry, LadyMac, by Maegan Z. Thu October 2, 2008 @ 4:24 PM


It's all good, Maegan by LadyMac Thu October 2, 2008 @ 4:44 PM


And we could.... by Chris M Fri October 3, 2008 @ 5:36 PM

ummm by Katseyes Wed October 1, 2008 @ 11:41 AM


But as a customer and a private citizen, by olie Fri October 3, 2008 @ 9:09 PM


Maybe by (What's With this Cheese Thing???) Peanut's Mom Tue September 30, 2008 @ 7:00 PM


And by the way by (What's With this Cheese Thing???) Peanut's Mom Tue September 30, 2008 @ 7:01 PM


I agree about the (bad word) Heelies by olie Tue September 30, 2008 @ 10:46 PM

At the Mall by Katseyes Wed October 1, 2008 @ 11:46 AM

Allergies by Pockets Fri October 3, 2008 @ 10:46 AM

by Expatriate Erik Posted Tue September 30, 2008 @ 10:54 AM

"Today I was shopping at your Target Store in San Jose, California. I
am extremely appalled at your customer service level and where it has
gotten in the past couple of years."

Do tell me more.

"I was with my wife and her dog. We were carrying the dog in a dog
carrier making sure he was never on the floor."

Because, as everyone knows, that's why places of business don't want
dogs on their premises - because they touch floors.

"We were approached by a Target employee and were told that dogs are
not allowed in the store. I told him that that's fine, and I continued
my shopping."

So it's "fine" that their policy is no dogs, but apparently not fine
enough for you to, you know, remove your dog from their store like
they asked you to. I'll have to try that next time I'm told to put out
my cigarette at a restaurant. That's fine. I'll be sure to stop
smoking once I'm done eating.

"When I approached to the cash registers, I was told again, by a
manager, that dogs were not allowed. I replied that I have already
been approached and the dog will leave when I finish my shopping. The
manager went on saying that I must take him out because of health code
violations and that it's not just a Target law but a state law. I do
not appreciate being approached about the same thing in one shopping
trip."

Yeah, I hate being told to do something twice when I specifically
didn't listen when I was told the first time.

"I spend thousands of dollars a year at this corporation and if I feel
like bringing my very clean dog in the store, I damn right should be
able to."

I wasn't aware that Target had a "bring your dog to the store" policy
for their frequent shoppers. I wonder how much I'd have to spend a
year at Target to gain the right to drive my car into the store.

"Next, I was purchasing alcohol and the manager asked for my ID. I
showed her my debit card because it has a picture on it, but she said
she needed to see a valid ID. "

I have a photo of my wife and I in my wallet. By your standards, would
that also qualify as valid ID? After all, it has my picture on it.

"I was furious at this point. I felt that she was angry with me
because I would not take my dog out."

Now why would she be angry about something as inconsequential as you
blatantly ignoring her requests?

"My wife made a comment of her waking up on the wrong side of bed,
which she quickly said, "No. This is a federal law. I am required to
ask for ID." If a person looks over the age of 21, they should not be
required to show their ID."

Your ideas intrigue me, and I wish to subscribe to your newsletter.

"The manager then walked off and notified the security. I felt like my
wife and I were being watched when we didn't do anything wrong."

Other than, you know, bringing an animal into the store.

"I am a regular customer at Target and I do not feel as if I was
treated like one."

Why? They didn't exchange goods for your money?

"I do not want compensation for this trip."

Fantastic news, guy. You're not getting any.

"However, I would like you guys to reconsider hiring managers who are
incapable of doing their jobs."

Target has a policy of hiring managers who are incapable of doing
their jobs? That seems like a poor business plan.

"I also would like you guys to allow dogs in the store if they are
carried."

That would seem to solve your problems. Up until you try to bring your
horse with you next time.

"Looking forward to your Reply,
Joesph M."

Also looking forward to their Reply,
Eirk H.

Reply

This.. by D. R. Tue September 30, 2008 @ 11:34 AM

Thanks Eric!!! by mikedthornton Tue September 30, 2008 @ 1:00 PM


Awesome reply, Erik. by ST Tue September 30, 2008 @ 3:04 PM

That would depend on if it's a service horse. by Steve-OH Tue September 30, 2008 @ 8:21 PM


They have thoes!! by Wolf Tue September 30, 2008 @ 8:56 PM


Seeing-eye horses by ST Thu October 2, 2008 @ 10:09 AM


That's by ~Fiâi-la-âlea~ Fri October 3, 2008 @ 10:15 AM


Erik by Donno Tue September 30, 2008 @ 11:01 PM


I've missed your snark. That is all. n/t by Blackrack Wed October 1, 2008 @ 2:30 PM


Awesome reply! by Ricki S. Wed October 8, 2008 @ 11:25 PM

by ST Posted Tue September 30, 2008 @ 10:12 AM

"I do not appreciate being approached about the same thing in one
shopping trip. I spend thousands of dollars a year at this corporation
and if I feel like bringing my very clean dog in the store, I damn
right should be able to."

First of all, if you don't appreciate being approached about the same
thing in one shopping trip (whatever that means), then you should have
left with the dog the first time they said something.

If you feel it's your right to bring your 'very clean' dog, who still
has dog behaviors & dog dander, inside a business, then you should
work with the government agencies that create rules for all of
society. I haven't seen a 'just because I say so' law enacted to
date.

Reply

by Final Score: Boys-3, Girls-1 Posted Tue September 30, 2008 @ 10:08 AM

Your dog is a PET, not an accessory or a baby, so unless you are
disabled, leave it at home. I love my pet too, but wouldn't bring him
into a store, in a purse, on a leash, or in my arms. Some people are
afraid of dogs (especially the little "dog-cessories, because they yip
and nip), and others are allergic.

I know that at my place of business, we are required to card everyone
who looks under 40. That way, there's no room for error. Some of the
recreational places in my area, like the concert arenas and theme
parks, card everyone, even senior citizens.

Sounds to me like this manager is VERY good at doing her job, but you
are mad because you were not given special treatment simply because
you feel the rules do not apply to you.

One thing the manager did not do that she should have: call security
and have you, your wife, and your dog thrown out of the store.

Reply

and your little dog too! by Rex Dart Eskimo Spy Thu October 9, 2008 @ 4:52 PM
by mandalin Posted Tue September 30, 2008 @ 8:49 AM

You are way out of line! First about the dog thing- you had already
been asked, you should have complied. No matter how clean or well
behaved your dog may be, it is a dog and is not allowed within their
retail store. Secondly, the policy usually is that any customer that
looks under 30 will get ID'd for alcohol purchases. And of course you
have to show a government issued ID to buy it! That manager did the
right thing in protecting her store and her job.

Reply
by Nicole F. Posted Tue September 30, 2008 @ 1:09 AM

Personally, I think people should leave pets at home when they go out
shopping, unless they are going into a pet store, such as Petland. I
saw someone in my store the other day with their dog in a little pet
carrier. The dog growled at me and I was standing five feet away. I
feel that if you have a dog that growls at people, it doesn't need to
be brought into a store where there will be many people.

Also, your complaint about the requirement of ID should be taken up
with the federal government, not Target. The picture on your debit
card is not a valid ID. They want your ID so they can assess your
age.

You should have removed your pet the moment you were told to. When you
refused, twice, I feel that you were trespassing and if I was the
manager, I would have notified security and had you removed from the
store.

Reply

by Nikki37 Posted Mon September 29, 2008 @ 10:24 PM

So basically, you want to be exempt from state laws.. Sounds
reasonable.. If you are actually serious about this you should contact
your lawmakers and put away the attitude. Only service animals are
allowed in most places!! You have so show your a valid ID
(state/goverment issued w/ a photo and listed DOB) to get alcohol in
most places. This manager was DOING his job! I don't know where you
live, but take off the rose colored glasses and know that STATE LAWS
apply to everyone!

Reply
by DSG12 Posted Mon September 29, 2008 @ 10:06 PM

I'm sure Target will be sad to see you go...

Reply

by Donno Posted Mon September 29, 2008 @ 8:19 PM

Excellent. I am certain they will agree you deserve nothing at all
when they read this letter.

Reply


by (What's With this Cheese Thing???) Peanut's Mom Posted Mon September 29, 2008 @ 8:00 PM

You know, I stopped reading the posts half way down, so excuse me for
repeathing the obvious.
You obviously have a very inflated sense of your own importance to say
that you should be able to violate a corporate (not to mention health
code!) policy just because you want to.
If I ever find myself in San Jose (and I believe I will in the not-too
distant future at the Women of Faith conference next year!) I will
make it a point to shop at that Target that stands up for ALL
customers by refusing to be tread upon by some!
Way to go Target!

Reply

by Blackrack Posted Mon September 29, 2008 @ 7:59 PM

1. The store rules apply to you, too.

2. So do federal laws.

Reply

by ♫Venice♫ Posted Mon September 29, 2008 @ 7:28 PM

Considering you've spent thousands of dollars at Target, it's safe to
assume you've been in the store many, many times, right? How could
you not have known dogs were not permitted in the store and that you
needed proper ID to purchase alcohol? Your letter makes it sound like
this was your first visit to Target, but that can't be possible since
you've spent so much money there. Unless, of course, your purchases
were made online, which (as someone else said) might be a better
option for you, your wife and her dog.

Also, aren't you required to show proper ID at other places where you
purchase alcohol?

Reply


by PepperElf Posted Mon September 29, 2008 @ 7:25 PM

Obviously the dog wasn't a service animal, therefore it wasn't allowed
by law.

Likewise, most stores have policies that if you look to be 25 (even 30
in some stores) you still have to show ID. Additionally some states
require ID regardless of how old you look.


So... you're mad at Target for not breaking the law for you?

Hell that just makes me want to shop at that Target. I dislike it
when people think, "I'm special - laws don't apply to me."

Reply


25 even 30 by (What's With this Cheese Thing???) Peanut's Mom Mon September 29, 2008 @ 7:55 PM


Ohio, too by SuzieCat Mon September 29, 2008 @ 8:24 PM


I feel better! by (What's With this Cheese Thing???) Peanut's Mom Mon September 29, 2008 @ 8:39 PM


not just you by SuzieCat Mon September 29, 2008 @ 9:24 PM


Here in WI, all stores owned by a particular grocery chain card by olie Tue September 30, 2008 @ 10:34 PM


I think Massachusetts is 100% ID check for alcohol purchases too. (n/t) by PepperElf Sun October 5, 2008 @ 1:26 PM
by Marty5223 Posted Mon September 29, 2008 @ 6:11 PM

Sounds like a case of you are going to do whatever you like. Sound
like a Paris Hilton post to me.

Target sells food...you were in violation of Health Dept rules. Take
that up with the county health Dept. not TARGET if you don't like the
rules.

You are required to show a valid ID to buy alchol. They are checking
date of birth not your picture.

Security should of escorted you off the propety and told you not to
come back.

If you like shopping with your dog so much put him in your lap and sit
at your computer at home and shop TARGET.COM.


Reply

by dulynoted (aka duttycalls) Posted Mon September 29, 2008 @ 5:35 PM

You know you were wrong so do not act as if you were not. You
blatantly kept your animal in the store when you were asked not to.
You should apologize to Target and the employees at this store for
being so rude.





Reply

by C-Dro Posted Mon September 29, 2008 @ 5:18 PM

I bet if OP had extreme pet allergies he would NOT feel people must be
allowed on private (yes a store is private property) with a dog just
for fun and giggles. Service animals I understand, random dogs no so
much.

As for the ID, have you looked at teenagers lately? I am 26 and don't
look a day over 17. I see HIgh School age kids all the time that look
over 21. Debit card is not an ID and you knew that.

WAY TO BE NEEDLESSLY DIFFICULT AND THEN COMPLAIN ABOUT SOMETHING THAT
IS YOUR OWN FAULT.

Reply

by RedheadwGlasses Posted Mon September 29, 2008 @ 3:20 PM

Contrary to your statement, this manager seems QUITE CAPABLE of
treating you as you deserve.

Reply

by Wolf Posted Mon September 29, 2008 @ 2:28 PM

So what you are saying is you are above the LAW? Regular (meaning NOT
Service Dogs) are NOT ALLOWED. There are signs on the door, at least
there are where I am. There are many people that look over 21 that
are not. Looks are not a Guarantee of age.

As stated before, there are people that fear or are allergic to dogs.
How would you feel if someone near you when in to shock and DIED
because of your dog? Would you pay the fees for the hospital and
memorial? I don't think so. NORMAL DOGS DO NOT BELONG IN A NON-PET
STORE! Period, end of story.

I would call the Cops myself on you if you didn't leave when a manager
asked you too. I have done it before.

Reply


by PrettySureI'mMovingOnUp..BellaSera Posted Mon September 29, 2008 @ 1:37 PM

"We were approached by a Target employee and were told that dogs are
not allowed in the store. I told him that that's fine, and I continued
my shopping."

Those two sentences say it all.


Reply


Exactly! by batmoody Mon September 29, 2008 @ 9:09 PM

by Jeffrey/Branding/Alex Posted Mon September 29, 2008 @ 11:00 AM

Joseph/Judy,

How would you define the job of the store manager? Seems like staying
in compliance with the law would be priority 1 for a manager. No?

If you don't like the laws, you should definitely contest them. But
not with Target. Contact the San Jose city government to determine if
the "no animals" law is a city, county, state, or Federal law. Then,
once you know that, you can contact the proper person (city council,
state legislator) and ask that they consider overturning the law.

Ditto with the "state issued ID only" rule.

Reply

by Sunflower Sarah Posted Mon September 29, 2008 @ 9:34 AM

I can't stand people who thing that their little dogs need to be
brought everywhere. Unless your dog is a service dog....leave it at
home.
It is law to show your ID when you are purchasing alcohol, at any age.
Showing your ID should be no problem, since you should have it on you
anyways.
Nobody gave you a hard time, you were not given anything other than
what you deserved.

Reply


by RowdyRetailer Posted Mon September 29, 2008 @ 8:42 AM

Pets are not allowed in my store. The only dogs allowed are Seeing
eye dogs, or ones in training with documentation.

Texas state law requires ID-ing anyone that purchases alcohol that
appears to be under 40 years of age. The ID is to be a US passport,
Drivers License or State Isssued ID, A Debit card tells the cashier
nothing.


Good Day

Reply

by ♫Venice♫ Posted Sun September 28, 2008 @ 11:39 PM

It sounds like the manager was doing her job just fine. The only way
she could have done it better would have been to ask security to
escort you, your wife and her dog out of the store when you refused to
obey the law.

And speaking of laws, you seem to think you're above them. Dogs not
being allowed in the store and requiring ID for the purchase of
alcohol are LAWS! It has nothing to do with Target's policies. You're
barking up the wrong tree (pun intended). You and your wife DID do
something wrong, which is exactly why you WERE treated like all the
other regular customers. Why should you be allowed to do things the
rest of the regular customers are prohibited from doing?

Reply
by Michelle O. Posted Sun September 28, 2008 @ 11:36 PM

Most retailers sell food of some sort. Also, other customers complain
about dogs - they are not viewed by everyone with the same adoring eye
we pet owners see them with. I have often "looked the other way" when
customers shop with dogs in carriers, as you did, however, in more
than one instance that has come back to haunt me when other customers
complained.

Pets belong at Petco or Petsmart - in places that cater to pets.

It was disrespectful of you and your wife to ignore their associate
when you were informed that your dog wasn't welcome and I can't
believe that you are writing a letter to complain.

Also, it is unlikely, in my opinion, that you were unaware how
difficult you were being when asked to show ID. You know why they
were asking and you know that the picture on your debit card does not
verify your age. You don't have to show ID - don't elect to buy
alcohol and issue avoided. Want to buy something age controlled, show
your ID.

Geez.

Reply




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