I will never shop at target again and will tell everybody I come across in my day to day business.

"a receipt dated within 90 days is required for all returns and
exchanges"--posted right above the service desk-the return policy at
target, as well as other stores now, has been much stricter because of
the fraudulent returns that have increased and started to cost target,
as well as other retailers lots of money, much in to the millions each
year.

If you didn't have a receipt or gift receipt Target is not obligated
to return your item even if you're exchanging it for a more expensive
one. Without a receipt you have no proof that the item was purchased
from them so why would they return it.

And the truth be told if that's the best story you have it's not very
likely that you will persuade very many others to join you in your
crusade against shopping at Target.

This is a tough situation. A camera is a very expensive and delicate
piece of equipment. Because of this it would be tough for any
merchant to accommodate you without a receipt. Store managers should
have enough authority to accommodate customers on a case-by-case
basis.

if you had no receipt, you don't get to exchange a digital camera.
Thieves often steal lower end electronics and then try to exchange
them for higher end ones, thus paying only a small fraction of the
exchanged item's value. This is why Target's policy is no exchanges
without receipt.

While this is probably not you, the reality is that it happens
frequently in retail and so stores have cracked down to avoid more
losses.

You were NOT treated like a 2nd class citizen. The rules apply to
everyone across the board equally. This was NOT personal and your
insistance that the Team Member be "fired" for not violating policy
and capitulating to your demands is immature and rude.

You aren't furious because you were mistreated, you are furious
because you didn't get your way.

It appears you wrote this letter as a knee jerk reaction to your
expirience. You should have waited a little while because this letter
will likely not get you what you want. It is important to be nice and
express your concerns clearly. Maybe you should a new letter again
latter.

I too can only assume you did not have the receipt. No receipt no
exchange or refund regardless of how many TV's you were buying.

This is nothing new at Target and I am sure you friends probably
already know a reciept is required.

I will assume that you did not have a receipt for the camera therefore
are "targeting" Target for their return policy.

However, these policies are put into place for good reason. And you
are not exempt just because you write a letter trying to bully them
and requesting that the staff get fired for doing their job.
In fact the staff should get a raise for not cowtowing to your
ranting.

I get this crap all the time.

Anytime a customer does not get what they want they always say the
person they were talking to was rude. This applies to almost 90% of my
complaints.

If you try to be nice, you get called a smart you know what, and if
you are firm, you are rude.


Good Day

probably result in no response. There is nothing actionable here.
For starters a few details of why the camera exchange was refused and
how the staff was rude.

The staff were inconsiderate and rude . . .

I don't see where in your letter it states "how" the staff were
inconsiderate or rude as you don't elaborate or offer any other
information on that point.

As the letter stands now, I have a feeling where it'll end up when the
right person at Target HQ reads this and it won't be in the "In" box .
.

Did you have your receipt?

J.R.,

Did the customer service staff become inconsiderate, ignorant and rude
before or after you tried to return a camera either without a receipt
or witrout it's original box?

BillR.