Kids and Mom very disappointed!

Save money and rent movies or use a DVR and save them. If you like
the movie then purchase it. Buying DVD's is risky unless they are on
a rediculous clearance. DVD returns are not consumer friendly and you
should only buy them at your own risk. That's life in the copy crazy
electronic world. Next time you may want to speak to the store
manager and ask for a one time reprieve.

One of the main reasons you can't return an opened DVD, or CD for that
matter, is because there are people that will buy the DVD, make a copy
and then return it for theirmoney back.
Ever since the big battle with Napster.com (if you dont know what that
was, do a gogle search) it is now known that people do this a lot and
some even make loads of money selling the copies.

So now almost all stores will not give you your money back for an
opened DVD, the most they can do is give you a new copy of the same
movie.

You are not the only one effected, I bought two Hellraiser (straight
to video) DVDs and the movies sucked big time but I cant return them.
Just remember this before you buy a movie.

Maybe to make it easier, look online first and read up on the movies
and find one you might like before you buy it.

I belive that Wal Mart has the same policy though...once its opened,
they won't return or exchange it either.

In this day and age, I would not expect even a store specializing in
DVDs to know the specific content of every item. For this reason, I
certainly don't expect Target to know that this item is only loosely
related to Halloween. I imagine they only went by the title when
displaying it.

Unfortunately, like any DVD purchase, it is important to investigate
the item first to determine if it is appropriate for one's family and
is the type of product likely to be enjoyed. Target is not
responsible for that. Since it is a common tactic these days for
customers to purchase a DVD, open it, copy it and try to return it for
a refund, most retailers will not accept the return of non-defective
product.

This seems like a case of buyer's remorse.
Sorry, you can't return a DVD because you don't like it... It never
works that way.

I would pop it up on eBay or Amazon Marketplace and maybe you can get
a few bucks for it there. Otherwise I'd have to say that you're outta
luck.

By the time my son was that young, he had already been introduced to
Halloween,Night of the Living Dead, Nightmare on Elm Street...the list
goes on. Nothing with Pooh Bear is going to be scary. Do not cheat
them out of a real horror experience. Also, classic horror like the
ones I mentioned can often be found in the $5 bin at Wal Mart. Its a
win win. =)

Unless Target produced and shot the DVD it is not their problem. Try
complaining to the munufacturer.

Target is following their policy. Unopened DVD's and music cannot be
refunded.

This would be no different than you buying any other DVD and not
finding it to be enjoyable.

Do a little research...look for previews and be more careful with your
selections.

But the title doesn't say anything about Halloween, so why would you
expect the video to have anything to do with Halloween?

And I question how disappointed two kids under the age of five can be
because of this discrepancy.

What would make you think that you can purchase and view a movie and
then return it if it's not to your liking?

They have a way to avoid this problem - it's called RENTING! Go to a
Blockbuster or the local library! If you bought it without checking
the content first, that's on you.

Heck! You can even download the movie from sites the Internet
(Netflix). No need to even leave the house!

And as for WalMart, they won't take it back opened either, so good
luck with that.

Like the others have said, you should be contacting Disney with this
issue since they created the video. Target sold the video and has
nothing to do with the content of the video.

If you are expecting a refund, you will need to contact Disney.

Next time maybe try renting a movie instead. If I rent a movie and
don't like it then it's only a few dollars lost, but buying the actual
DVD is at least 4 times that amount. I never buy movies I haven't seen
because I know it's nearly impossible to return a DVD. I'm pretty sure
most movie rental stores have a kids section. But good luck with your
letter anyways.

I get why you are disappointed, I would have been too. Like others
have suggested though, your beef is with Disney, not Target. Contact
Disney and at least let them know that as far as you are concerned,
this is an unacceptable marketing practice.

This reminds me of a time I bought a music CD and I hated it, what was
playing on the radio and what this artist recorded on the CD was like
night and day. Of course the store didn't take it back but I went to a
used CD store and they bought it from me.

These consignment stores that sell music and movies could always be an
option. If not.. have a yard sale and clean out the basement! DVDs
always sell at my sales, I mark them like 2.00.

I know exactly what DVD you are talking about. I work at a Wal-mart
and was looking at theses so called 'Halloween' children DVDs and
didn't get why the are called such. Its all just to promote the
holiday and try to get money. As for if you went to Wal-mart with your
business, it would be the same thing. Its the policy and I have seen
yelling matches over it, but the managers never back down. I
understood you were mislead and I'm sorry for that.vI suggest you
contact the high up managers and complain, but they most likely will
ignore it. In this time and age, all big company's want to do is make
money.

I understand you're disappointed; I would be too. Is it possible the
Disney put the wrong DVD into the packaging? I just find it odd that
they would market this product as a Halloween item if in fact it is
nowhere near that.

Either way, I think you would be better served directing this letter
to Disney to inform them their advertising/marketing does not
correspond with the actual item.

By the way, here is the direct wording for Walmart's policy regarding
the return and exchange of DVDs: "Prerecorded music, movies, and
software products must be returned UNOPENED" [capital letters are
mine] So, sorry, but Walmart has the same policy as Target. Most
retailers do, actually.

She will end up getting it for my niece and nephew 2 and 5
respectively. I need to stop her before she buys it.

How is this Targets fault that the DVD did not have the content noted
on the packaging?
This letter should be directed to Disney as they misled quite a few
customers with this DVD it seems.

Walmart would not have allowed you to return it either because it was
opened either so you can still go to Target.

Why not write to Disney and see what kind of response you receive from
them - if any.

Here's something I found in a review of this title:

"In the disc's defense, pumpkins, fantasy, fright, and mystery all do
feature somewhat in the three episodes. But while those may be
elements familiar to Halloween, they're not enough to qualify this as
a seasonal compilation. The only time the H-word is mentioned is in
the bonus episode of "Handy Manny", which does explicitly deal with
the holiday."

The problem is in how Disney chose to market this item, not Target.

I think you would have gotten the same reaction from Wal-Mart. I
don't know of anyplace that will allow you to return an open,
undamaged DVD. I looked on Amazon, and there were other complaints
about it not being Halloween based, and the cover makes it look like
it should. If I were you, I'd consider contacting Disney about this.