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Return Policy
Posted Mon February 18, 2008 4:44 pm, by Steven H. written to Target Corporation
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Out of some 50 items included on a gift registry at Target, 3 items needed to be returned. One, Kitchen Aid accessory rack, was uneventful because we had the gift receipt. The next item was a 2-3 man tent which my sister had purchased for us. We took it camping and discovered it was obviously used (there was dirt throughout and an old makeup brush) and one of the tent frame posts was missing. I hate to return things and would've probably kept the tent if it hadn't been missing an important part. At one Target, without a gift receipt, though the item was on our registry, we couldn't return the tent. A manager did finally offer to replace the tent with one from their shelves (thanks Jeff @ Lakeland South Store) but he was unable to help us with the last item. We had received a duplicate Salad Spinner, a really cool salad rinsing/mixing tool. We had no use for two but didn't have a gift receipt with this one to return. The item is about $32 and so exceeds the $20 limit we were informed prevents them from issuing even a store credit (that's all we were asking for). The manager at least appeared to try and help us but in the end appeared powerless to resolve the issue and could only give us a number to call for possibly some sort of override from corporate or something. I spent some time on the phone and explained the situation but was only given the same response: you need a receipt of some sort or the purchasing info. This is from a wedding gift registry! I can re-gift this to someone else or return it to a store with a more reasonable policy but why do I feel as if I've done something wrong? The only thing I can determine that I did wrong was to create a registry with Target - I personally will never make this mistake again... nor will I buy merchandise for myself or others through this establishment. I know business and if I may quote Albert Schindler who wrote 5 Secrets of Good Customer Service: "Remember, no amount of advertising can repair the damage done by failing to properly address a customer's concern. Even more damaging to a small business is the "silent complainer." That's the customer who simply walks out of your shop without saying a word, and you never see him again. These silent complainers have friends. And their friends have friends." - Correct you are Mr. Schindler. I refer friends and I warn friends. So for those of you putting together gift registries (Baby shower, wedding, etc), I recommend avoiding headaches and avoiding the "convenience" of Target.
Accept merchandise for store credit and correct policy (accept returns based on gift registry) that places newlyweds (wedding gift registry creators) in an awkward and unacceptable position.
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by moejo Posted Thu March 6, 2008 @ 2:32 AM
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how fortunate you are to have all your friends be able to locate your greedy little wish list all in one place.
if you want to buy in to the greed machine of telling people what to buy you, then don't get all upset when the greed machine turns on you.
i mean, returning a GIFT, that is lower than telling people what to buy you.
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Gift
by Towser44 Wed March 26, 2008 @ 10:50 PM
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by Wolf Posted Tue February 19, 2008 @ 11:04 PM
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I happen to REALLY love Target. Get get stuff there all the time. That being said, I LIKE their Return Policy. It keeps MY costs down because they don't have to jack up their prices because of people ripping them off. I do have one question though: Where does it say "Returns accepted if it is something off a Registry. Even if there is NO receipt and NO proof it came from Target"? People seem to think that if you have a registry that says its OK to not follow the rules. I don't get it.
Registry DOES NOT equal Receipt!
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Inference
by Keith C Wed February 20, 2008 @ 2:49 PM
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hahah..
by Angelic Princess:) Wed February 27, 2008 @ 7:54 PM
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agreed
by SuzieCat Thu February 28, 2008 @ 6:04 PM
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by Keith C Posted Tue February 19, 2008 @ 9:43 PM
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Yet another letter about Target's return policy, and of curse the usual and obligatory responses blaming the OP.
Does anyone get yet, that it really doesn't matter what anyone here thinks of the OP? The reality is that, if these letters are any indication, Target is taking a huge PR hit. I'm sure they're only an infinitesimal sampling of those who are affected and put off by the policy. So while you may (ahem) "educate" a few here, a much bigger problem remains--and it's one Target needs to address already.
If I were Target, I'd be especially concerned when these complaints involve the lucrative gift registry services.
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Curse
by Keith C Wed February 20, 2008 @ 2:56 AM
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by Don-Oh Posted Tue February 19, 2008 @ 3:46 PM
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You know the policy, but you don't want to follow it. There isn't anything else to say, other that it was nice (ie not required) of them to exchange the faulty tent.
Sell the spinner on ebay.
Target's return policy is well advertised, and becoming more widely known by people who haven't taken the time to read the receipts they are given (which should have been handed to you).
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Yep
by Mel2007 Tue February 19, 2008 @ 2:03 PM
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by Gino Posted Tue February 19, 2008 @ 7:35 AM
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Gift Receipts make excellent gift tags! I wish Target printed their return policy somewhere on the registry or on their reciepts, it would make some people's lives much easier.
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Saturation
by Keith C Wed February 20, 2008 @ 3:05 AM
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I like it!
by Keith C Wed February 20, 2008 @ 5:21 PM
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"We had received a duplicate Salad Spinner, a really cool salad rinsing/mixing tool. We had no use for two but didn't have a gift receipt with this one to return."
So... did you have a receipt for the other one?
The thing is, it may be the same make and model as the one Target sells, but your gift giver could have gotten it somewhere else, or you could be the recipient of a regift yourself. My cousin and his bride registered for a nice cappuccino machine, but I got it at COST because I have a friend who works for the manufacturer. If they wanted to return it through their registry, they'd be out of luck. It was a risk I was willing to take to save a ton of money but still give an awesome gift.
It just comes down to this: Without a receipt, you DO NOT KNOW WHERE IT WAS BOUGHT. Plain and simple.
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