Potentially dangerous incident at a store

Posted Sat September 10, 2011 12:21 pm, by Veronica V. written to Target Corporation

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I was at your Target store in Copiague, NY yesterday 9/9/11 at approximately 5:30 when there was an incident near the check out area. A customer came up to the front of the store and said that a man had been harassing him and following him through the store. The customer said that the man asked him for money and when he told him no, the man continued to follow him throughout the store. The customer came to the front of the store hoping to get security or the manager. The man followed him to the front of the store and remained there and started yelling at the customer and cursing at him. While this was happening the customer was asking the Target employees to call security or get the manager. The customer was concerned that this man might try to harass someone else or follow him or another person into the parking lot. None of the employees knew what to do. They said they didn't have any way to contact anyone. Eventually the manager came up - I'm not certain if it was on her own or if another customer went to try to find someone. By that time, the man had left on his own.

I've seen security by the front door of this store on other occasions. I'm not sure if there is always a security guard on duty or not. However, I think it is important that all employees get trained on what to do when there is an incident such as this. They should have access to walkie talkies or a telephone at their registers (they said they had access to neither). Luckily this man left before he got violent, but it did seem as though he was on the verge of getting violent. And then we didn't know if he might be somewhere in the parking lot ready to do something.

I urge you to educate all of your employees about how to handle situations such as this.

Regards,
Veronica Varricchio

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Re: Potentially dangerous incident at a store by batmoody Posted Mon September 12, 2011 @ 11:02 PM The manager could have very well come up after being called up. You have no idea. As a chashier, we are told NOT to confront or get involved in these kinds of situation. Other than call management or security. We aren't supposed to "DO" anything. Reply Re: Potentially dangerous incident at a store by RedheadwGlasses Posted Mon September 12, 2011 @ 1:36 PM Having been an employee of Target (at a department store), I assure you, the employees are told/trained what to do for many different scenarios, but they can't prepare for every possible thing that my happen. The customer did ask for help/security, but he also could have called the cops on his own if he felt so endangered. I don't think I'd rely on the security employees at the store, who are there to prevent theft, not deal with altercations between employees. Reply Re: Potentially dangerous incident at a store by McJohn Posted Mon September 12, 2011 @ 8:25 AM Your reporting on an incident you dont know the facts of? For all you know the man who was being followed owed the guy money, or stole it from him. In that case he had a right to be mad and demand his money. And of course the other guy is going to fien innocence and want to get away. Or it could have been a bum either way the maanger handled it and the man left. Reply