Incomplete Return was Your Cashier's Fault, Target

Target messed up, they need to rectify this siutation, it should have
been taken care of at the time of incident.

I've noticed lately when I use my credit card for receipt look-up at
Target, if it is the same day or if it is the Target card, they can't
look it up. Could that be the case for some of your items? Also, if
you used cash for some of the items, then you cannot use receipt
look-up for them. I once wanted to get a refund on my card, but since
I paid cash and used a card, the computer decided I should get a cash
refund. I don't think the cashier has any control over that.

I hope the next time you make a mistake that someone ruins your day
about it.

Receipt look-up isn't 100% as you can see. You even mention that you
know that a receipt is required for all returns and exchanges. So
what's the problem? Yes, Target offers the Receipt Look-Up as a
convenience to its guests, but the 'gold standard' is having the
receipt.

You seem to have the attitude that you are being punished for the
cashier's accidental action. You aren't being punished. You need to
understand that this is life and it's full of mistakes and
inconveniences. Being an adult includes being compassionate when faced
with both.

Check with your credit card company to see if these items have been
removed before you go back there. If she cannot see them listed then
it may be that they were already removed. Maybe when the system shut
down the procedure was completed.

And please don't call people stupid...everyone makes a mistake.
However even if the manager was apologetic he/she could have said that
they would personally handle this issue if you could come back the
next day. I would have felt a little better knowing someone was
personally concerned about this incident and did not take it lightly.

I can't imagine there being a reset button on the register that is
that easy to just stupidly hit. To access our reset button, we have to
go around to the other side of the register, pull off a panel and
reach underneath to restart it.

I wonder if the computer just happened to crash in the middle of the
transaction. If this is the case, even going onto another computer
might not bring up the transaction right away if it had crashed. It
would take time to reset.

You mention that you have used the credit card look up to return stuff
before. Apparently it has worked just fine for you before. While it's
great that they can do this, your depending on this meathod leaves
yourself at the mercy of the computer.

Keep your receipt!

But hey, enough complaints and maybe they will take the credit card
lookup option away!

I think a lot of people are reacting the word "stupidly." I did too,
at first. This mistake was most likely unintentional and done out of
error, not stupidity. I like to think I'm fairly intelligent, but I
too have made mistakes. We all do.

But, poor choice of words aside, I agree with the basics of the OP's
complaint. I'd be fairly annoyed as well considering the cashier did
originally find the transaction. Yes, the OP should've had her
receipt, but receipt look up is a service Target provides.

I for one am on your side in this. If she hadn't been able to find it,
you wouldn't have a leg to stand on, I think. But the fact that she
found it and then suddenly screwed you out of $140 because she
accidentally hit a button would get on my nerves as well. I can't
imagine how frustrating that is.

That said, I hope you find your receipt. It's probably the only way
you'll be able to do the return now.

would you spend that kind of money (esp such a large portion of it in
CASH) and not keep track of your receipt? I hate to say that 95% of
the problem would have been avoided had you just held onto that!

While it is unfortunate that the situation happened the way it did, I
think you have a lot of nerve making the "stupidly" comment. (Esp
since you lost your receipt in much the same manner!)

They have no way of proving HOW you paid for this transaction other
than your word at this point, and after you insulted the cashier, I
can imagine they wouldn't be very eager to help you out. You better
take what you can get instead of making a bunch of demands or just let
it go.

"She then stupidly hit the restart button on the computer."

And how would you describe your losing the receipt?

Why is it the cashier's fault for hitting the restart button on the
computer. Isn't your fault for not bringing in your receipt? If you
would have had the receipt, you could have completed the return after
register incident.

What the heck was she thinking when she accidently hit that button?
Fire her for being so stupid!

If items were purchased using cash, the only way you will get a refund
is to present the receipt. But you know that. And the only reason
you were at the mercy of the STUPID cashier is that you forgot or
misplaced your receipt. Was the stupid cashier responsible for that?

I hope there isn't a STUPID cashier there when you drive back to
return the 20%+ items you bought without realizing you didn't need
them.

Stupid cashier. Customers are so much smarter.

The cashier did not do this on purpose. Why is it so hard for people
to accept that people make mistakes? To say that she stupidly did
this was just wrong.

You know you need a receipt but showed up without one but this is all
her fault? Where is your responsibility in this matter? Had you had
your receipt, this would not have happened.

Before we get in to a debate about receipts and the OPs last
statement;
The way I see this is that it was a split tender transaction. (Portion
cash, portion CC)

My thought is that even though the items were not put on credit card,
they are still able to be looked up because they are associated with
the credit card transaction.

I was following this letter until I read the last paragraph. You were
never going to get back $100 in cash without a receipt, so why do you
expect it now?

It sounds like the cashier made a mistake, but that doesn't make her
stupid. You should have been grateful she was willing to look up your
items because you failed to present a receipt. The most you'll get
back is the amount on your card if those items show up again when you
go back. If you don't think it's worth returning to the store, then
just chalk this up to experience. Next time, bring your receipt.

I'm confused - - first you state that you paid with a credit card and
then in your last paragraph you state that you paid $100 cash and
$35-$40 on your credit card.

OK - - so the cashier made a mistake when she hit the wrong button on
the computer. But you made a mistake when you didn't keep your
receipts so I fail to see how the whole situation was her fault.