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Target's coupon policy!

Posted Sun May 27, 2007 9:14 pm, by Adam W. written to Target

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A few weeks ago I went into Target in Revere MA to purchase some items I had some coupons for. I have already written a letter directly to Target about the issue I had with the coupons. I got a response from you customer service team regarding the coupons. They gave me a copy of the coupon policy. I went back to use the coupons again and was again turned away by one of your employees named Paula. For whatever reason, she feels that she does not have to follow your corporate policy. She took my down my name and phone number and told me she would call me back. She has not called me back and it has been a week. I don't ever want to step foot in Target again.

I would like Target to inform their employees that it is not their place to override a corporate policy.


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by Persephoneo Posted Tue June 26, 2007 @ 3:34 PM

Hi Adam! I know you're feeling a tad picked on, and I feel you have a
point...I just wanted to say that your letter made me smile because
the word "coupons" is used...a lot...and I still don't have a clue
about what the situation was entirely.

Take care!


by Javier Diaz Posted Mon June 4, 2007 @ 10:47 AM

I remember when I went to Target to buy diapers for my toddler about 2
weeks ago. I had a coupon for $1.00 off any Huggies diapers. So I put
the diapers in the cart but I saw that the Target brand was about $10
cheaper, so I got the Target brand instead. I went shopping for other
stuff and when I got to the registers, I accidentally handed the
cashier my Huggies coupon (along with a few other ones), she scanned
it and gave me my $1.00 off, I noticed that when I got to my car.

I use coupons a lot at Target and I've never had a problem.


Target by mugs Thu June 7, 2007 @ 12:29 PM

so... by moejo Thu March 6, 2008 @ 2:45 AM

by TwinkleToes Posted Sun June 3, 2007 @ 4:34 PM

I am with you on your letter. They should adhere to the corporate
policy regarding coupons. I do the grocery game as well, thankfully I
have never had a problem using coupons and I have gotten some really
great deals. However, they apologized and gave you a $10 gift card.
Really, what more do you want from them?? I'm sure that if you were
persistent that you speak to a manager next time you will get one.
There is always a manager on duty. It may not be the senior manager
but there is at least an associate manager. Someone higher than a
supervisor. And if the supervisor won't help you, go to the service
desk and ask for a manager.

I'm starting to think that you write these letters for the sake of
writing them. You knew that people would go against you for denying
Target's attempt to make you happy. I don't think you will be happy
with any company unless they do exactly what you want the first time,
every time. When you are dealing with mere mortals that will not
always be the case. People will make mistakes. Target was your
golden child until this letter. Now you "don't ever want to step foot
in Target again". As a consumer there is a right and wrong way to
deal with things. Running home and writing a letter to corporate
before you speak to someone who may be able to help you isn't very


by Harleycat Posted Sat June 2, 2007 @ 10:17 PM

After further consideration, we at Target agree you that are right and
we need to force our staff to follow our policies. To this extent, we
have instituted a "Code AW Policy". Going forward, whenever a cashier
is presented with a coupon that falls out of the norm, ie: the value
of the coupon is more than the cost of the item, they must immediately
get on the PA and call a Code AW. At that point, the Manager on Duty,
Team Lead and Training Lead will report to that cashier station to
ensure that our policy is followed to the letter. If it is not, the
Manager will immediately discharge that cashier.

All current cashiers will receive a copy of this policy in their next
pay check which they must sign and return. We will photocopy those
forms and send them to you. All new hires must acknowledge this
policy during their training and that will be kept on file for your

We hope that this revision to our procedures will be to your
satisfaction and you will think about returning to Target for your
future shopping needs.

Be aware however, that our Security department was against us
enforcing this new policy and have now posted your photo at all our
stores. We hope this doesn't cause you any inconvenience.


Target Corporate


No need for the sarcasm by Adam W Sun June 3, 2007 @ 1:48 PM

Yes.. by Harleycat Sun June 3, 2007 @ 2:00 PM

They told me that twice! by Adam W Sun June 3, 2007 @ 10:06 PM

How will you ever know? by Harleycat Mon June 4, 2007 @ 8:11 AM

He was leaving PFB and not coming back also by donno Mon June 4, 2007 @ 11:20 PM
by Adam W Posted Fri June 1, 2007 @ 2:04 PM

They offered me a $10 gift card to my follow up email. I sent the
following response.

"I don't want a gift card. I want the store to follow Target's policy
regarding coupons."

Today I received this email from Target:

Subject: No Further Correspndence

Dear Adam Wheeler,

Thank you for your additional e-mail.

As your concern has been addressed from our corporate office, we will
offering no further correspondence about this issue. I apologize for
frustration or inconvenience this may cause.

I hope that Target will continue to be one of your shopping


Target Guest Relations


Really Adam.. by Harleycat Fri June 1, 2007 @ 4:26 PM

what do you want? blood? Sheesh, they didn't kill anyone! (nt) by Persephoneo Tue June 26, 2007 @ 3:44 PM

haha by Angelic Princess:) Fri June 1, 2007 @ 4:49 PM

That's outstanding, and by donno Fri June 1, 2007 @ 7:37 PM

His way.. by The New and Improved Brenda Fri June 1, 2007 @ 8:52 PM

Maybe it is like the child who cried "wolf!"? by donno Sat June 2, 2007 @ 12:20 AM

You're Right About That.. by Harleycat Sat June 2, 2007 @ 9:05 AM

They can. by The New and Improved Brenda Sat June 2, 2007 @ 10:55 AM

Yes, I agree.. by Harleycat Sat June 2, 2007 @ 1:55 PM

Well, by The New and Improved Brenda Sat June 2, 2007 @ 7:01 PM

They didn't help me. by Adam W Sat June 2, 2007 @ 5:41 AM

My next step by Adam W Sat June 2, 2007 @ 5:44 AM

o come ON by Angelic Princess:) Sat June 2, 2007 @ 6:41 PM

But.. by Harleycat Sat June 2, 2007 @ 8:59 AM

Stop putting words in my mouth!!! by Adam W Sun June 3, 2007 @ 1:49 PM

"I don't ever want to step foot in Target again." by RedheadWGlasses Sun June 3, 2007 @ 2:56 PM

ok by Adam W Sun June 3, 2007 @ 10:08 PM

by Firebrat Tracy Posted Thu May 31, 2007 @ 12:16 PM

...down below, you state something about the coupons being

Surely you jest. Surely.

So, set the record straight for us. Are/Were these coupons that you're
wailing about actually EXPIRED????

No. I've got to be wrong. Even YOU wouldn't stoop that low.

Or would you?


NOW they are expired by Adam W Thu May 31, 2007 @ 12:26 PM

by LadyMac Posted Thu May 31, 2007 @ 12:12 PM

Question, Adam: I found this down thread:

"no reason to say karma
by Adam W Posted Tue May 29, 2007 @ 4:15 PM

Target cares about their customers and someone from corporate will
take care of this and honor the coupon policy and will most likely
take my expired coupons. This company takes customer service very
seriously and I know they are going to do the right thing."

Were your coupons expired?


NOW by Adam W Thu May 31, 2007 @ 7:48 PM

I agree by LadyMac Fri June 1, 2007 @ 11:42 AM

by petrohd Posted Thu May 31, 2007 @ 7:36 AM

I don't understand why you could not use the coupons at Target...I've
never had a problem with using any coupons at Target and I've even
noticed here in Chicago that they have "exclusive" coupons
specifically to be used at Target. There is also a website I use
which I print coupons exclusively from Target which is very handy.

With that said, what would I have done if Target did that to me? I
would go shop at another Target in my area...I've pretty much stopped
shopping at certain stores in a given area because of their selection
and in some cases service...do the same thing if you can and see if
they accept your coupons...


by donno Posted Thu May 31, 2007 @ 12:28 AM

to blacklist you, in all likelihood.

How can you have such high expectations that business people do things
right the first time when you write a letter like this? Why should
people have to read 3 or 4 of your letters to find out what heppened
in one situation? It was the same with your previous letters.

When you call people trailer trash and suggest they have battered
woman syndrome, do you really think they would want to read your
letters? Yes, I read the first one, but that is it. There are
replies and corrections and commentary all over the place with your
name on them. Seriously, who has the time or incentive to read them?
Why not spend a few extra minutes in the store instead of an hour

My guess is some people here wish you had first hand experience with
the receiving end of battered woman syndrome. Is this something you
find funny?

by Adam W Posted Wed May 30, 2007 @ 12:10 PM

I got an email today that was kind of disappointing and generic.

Dear Adam,

Thanks for contacting Target via PlanetFeedback about the
experience you had during your recent visit to the Revere Target

At Target we expect our team members to help you in a professional
manner. The
attitude and behavior you describe aren't consistent with our guest
philosophy. Your feedback is very helpful to us and I'll be sure to
make your
comments available to the Store Training Lead for further review with
the staff.

We're always glad to hear from you, so whenever you have any questions
comments, give us a call at (800) 440-0680. You can also check with a
Service Team Lead at your store, or visit us on Target.com. Either
way, we're
here to help!

Thanks for shopping with us. I hope we'll see you again soon at


Target Guest Relations


how... by Angelic Princess:) Wed May 30, 2007 @ 1:30 PM

I Agree.. by Harleycat Wed May 30, 2007 @ 1:37 PM

The last letter by Adam W Wed May 30, 2007 @ 3:08 PM

??? by Adam W Wed May 30, 2007 @ 3:06 PM

Call them now by - Leanne- Wed May 30, 2007 @ 1:33 PM

It reads like a "canned reply"... by SumnerMan Wed May 30, 2007 @ 5:38 PM

by donno Posted Wed May 30, 2007 @ 10:37 AM

I read your letter, which as I understand it is exactly as Planet
Feedback is to be used. The letter makes no point. "The issue I had
with the coupons." Which coupons? The ones for free movies at, say,
Blockbuster? Please, please tell me you weren't trying to use
Blockbuster coupons at Target. I understand now, you called
Blockbuster on Memorial Day, they told you they were closed. You got
a bit peeved, waited till the next day, and drove straight to Target
to get your movies there. And they wouldn't accept Blockbuster's

Why, oh why, are you still shopping at Target? I thought you WANTED
Target's employees to be able to override corporate policy. What
about your loud complaints about large corporations, mom and pop
stores making their own decisions, etc.

It sounds like you want whatever you need to fit you needs. If you
want to return something without a receipt, corporate policy has no
business here! If you want your mysterious coupon to be honored, well
gall darn, you have the corporate email to prove they should!


Why do I have to keep saying this? by Adam W Wed May 30, 2007 @ 12:07 PM

Oh god.. by The New and Improved Brenda Wed May 30, 2007 @ 1:12 PM

ummm... by Angelic Princess:) Wed May 30, 2007 @ 4:53 PM

It is what is known as sarcasm. by donno Wed May 30, 2007 @ 10:15 PM

wait a second... by Angelic Princess:) Wed May 30, 2007 @ 8:22 PM

Blockbuster by Adam W Wed May 30, 2007 @ 9:49 PM

ok by Angelic Princess:) Thu May 31, 2007 @ 12:35 PM

Look at my letters! by Adam W Thu May 31, 2007 @ 8:19 PM

and I should add by Adam W Thu May 31, 2007 @ 8:20 PM

:sigh: by Angelic Princess:) Thu May 31, 2007 @ 9:39 PM

That's not the issue by Adam W Thu May 31, 2007 @ 10:04 PM

then by Angelic Princess:) Fri June 1, 2007 @ 11:22 AM

lol by Adam W Fri June 1, 2007 @ 12:02 PM

by blondie615 Posted Wed May 30, 2007 @ 3:47 AM

well it seems to me that reading the various posts that if you are
printing coupons from the net that arent legit, and trying to pass
them off as legit, you are running a scam on someone, mainly the
consumer, who ultimately pays the price for the loss. so follow the
policies and no problems, right?


What? by Adam W Wed May 30, 2007 @ 8:11 AM

UMMMM... by Wed May 30, 2007 @ 9:18 AM

by Aimeyir, the Rant Queen Posted Tue May 29, 2007 @ 12:42 AM

So, what is the store's policy about the coupons you got?


This is directly from the email that was sent to me by Target by Adam W Tue May 29, 2007 @ 10:09 AM

This is directly from the email that was sent to me by Target by SumnerMan Tue May 29, 2007 @ 2:54 PM

I don't think that would work by Adam W Tue May 29, 2007 @ 3:08 PM

It depends on the retailer's software program. by SumnerMan Tue May 29, 2007 @ 3:50 PM

by Gino Posted Mon May 28, 2007 @ 11:31 PM

Not an unreasonable request. It's good to take a stand on issue alone.
I find it difficult to imagine, though I'm sure it happens, that any
company would leave a sore "manager impared" because one is on
vacation. That alone shows a lack of responsibility on their part.

I just don't folow the "I don't ever want to step foot in Target
again" part, then offer them some sound advice that makes sense.
If I was treated like this, the LAST thing I'd do is tell them how to
do a better job. Since I'm not going there again.


by calm Posted Mon May 28, 2007 @ 9:46 PM


I did......... by Adam W Mon May 28, 2007 @ 10:44 PM

You missed an *, Adam by LadyMac Tue May 29, 2007 @ 10:59 AM

That was cheap and unwarranted... by AjaySM Tue May 29, 2007 @ 2:11 PM

Who? by Adam W Tue May 29, 2007 @ 3:09 PM

Calm.. the original one to start this.. by AjaySM Wed May 30, 2007 @ 11:57 AM

It's fine by Adam W Wed May 30, 2007 @ 12:08 PM
by mitchell friend Posted Mon May 28, 2007 @ 9:43 PM

why didnt you ask to talk to one of the other managers. paula is only
team leader and not store management. she can be fired for not
following corp policy. make certain to talk to store manager when back
from vacation.


I did that by Adam W Mon May 28, 2007 @ 10:39 PM

I agree that... by PaintedLady Tue May 29, 2007 @ 1:21 PM

I don't expect her to just accept the policy that I gave her by Adam W Tue May 29, 2007 @ 3:11 PM
by Adam W Posted Mon May 28, 2007 @ 2:23 PM

I suppose I should go into more detail about my original problem. I
have been playing "The Grocery Game" (google it if you don't know what
it is.) I brought some coupons for some shaving cream and for some
soap. The ones I bought cost less than the coupon value. The coupon
clearly states "save $1.00 on ANY XXX product" Target only charges
.97 for these products. Therefore Paula would not accept them. When
I emailed Target to get clarification on the coupon policy the email
clearly stated that Target will adjust the price of the coupon. Paula
refused to do this even though the email was very clear in what
Target's policy is.

Some of the coupons that she had refused the first time had expired
and she refused to take them because of that. They have now all
expired. I expect them to still honor the coupons since they were
incorrect in refusing them in the first place.

I don't understand what this woman's problem is. The store is
reimbursed the face value of the coupon plus .08. In this case they
are making an extra .03 on each one because they are adjusting the
price of the coupon. They make more money since I am using the

These were not internet coupons. They were coupons from the Sunday


I understand what you are doing now by - Leanne- Mon May 28, 2007 @ 4:17 PM

hmm.. by Angelic Princess:) Mon May 28, 2007 @ 6:40 PM

That's not her job by Adam W Mon May 28, 2007 @ 6:55 PM

thanks for that info Adam by - Leanne- Mon May 28, 2007 @ 7:26 PM

Here's some more info Leanne by Adam W Mon May 28, 2007 @ 8:10 PM

Thanks by - Leanne- Mon May 28, 2007 @ 9:12 PM

Families.com by Adam W Mon May 28, 2007 @ 9:30 PM

I've read about the moderation by - Leanne- Tue May 29, 2007 @ 9:14 AM

The one that got to me by Adam W Tue May 29, 2007 @ 10:04 AM

Why don't you trust it though? by - Leanne- Tue May 29, 2007 @ 10:47 AM

I just had a bad week by Adam W Tue May 29, 2007 @ 12:11 PM

by RedheadWGlasses Posted Mon May 28, 2007 @ 2:00 PM

Internet coupons aren't the same as "regular" coupons (like from the
Sunday paper advertising section). That's been covered at this
website ad nauseum.

I've never had a single problem using coupons at Target (or anywhere
else). What kinds of coupons are people trying to use that lead to
letters such as this?


by CrazyRedHead Posted Mon May 28, 2007 @ 1:50 PM

I have never had a problem using coupons at Target or Walmart, ever.
I have even used the internet coupons and they don't have a problem
with them.

As the other posters have said, Karma is a bad B!!


by - Leanne- Posted Mon May 28, 2007 @ 10:08 AM

Just think of all the gas you are wasting going back and forth with
those coupons. I know some of the internet coupons aren't accepted
there and I'm not sure where you got your coupons but that might be
one of the problems with them.

Maybe Paula doesn't work there anymore and quit.


by Firebrat Tracy Posted Mon May 28, 2007 @ 9:48 AM

Maybe the emp reads PFB and saw your letter that bragged about
returning a DVD to them that you didn't purchase there?


by rxgirl --open your profile or I'm not listening :) Posted Sun May 27, 2007 @ 11:29 PM



I know I can! LOL n/t by DragonflygrrlTheGreat Mon May 28, 2007 @ 3:24 AM

no reason to say karma by Adam W Tue May 29, 2007 @ 4:15 PM
by p d Posted Sun May 27, 2007 @ 11:21 PM

Why was she going to call you?

And why didn't you ask for a manager instead of writing to PF?


because...... by Adam W Mon May 28, 2007 @ 2:14 PM

THE GSTL by MA Loper Tue May 29, 2007 @ 10:53 AM

She did think that by Adam W Wed May 30, 2007 @ 12:09 PM

"playing the grocery game?huh?" by George K. Wed June 4, 2008 @ 2:35 PM

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