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Top 25 Letters
The selection and placement of letters on this page were determined automatically by a computer program.

  1. Rude confrontation with a senior member of your management.
  2. Suggestion Box Update
  3. Regarding the Members of Planet Feedback
  4. REFUSED MILK SHAKE 50 MINUTES BEFORE CLOSING (CLEANING MACHINE)
  5. The Suggestion Box
  6. What Can You Do for Us as President, John McCain?
  7. Children not wanted at Kaufmann's
  8. Suggestion Box Update
  9. Kissing at the Chili's
  10. Return Policy Will Cost Target Millions
  11. My Son is Also a Customer, Barnes & Noble
  12. Movies at the Hilton
  13. Amazon.com sells pornography
  14. Beating Dead Horses! (no offense to any PETA supporters!!!!)
  15. 3 yr old injured
  16. The CDC is wrong....would you want my blood?
  17. Removal of Emily Gillete from Delta Flight 6160
  18. Safety placard shoved in my face
  19. Turned away on Christmas Day by Blockbuster
  20. Inconsiderate Wait Staff
  21. MERRY CHRISTMAS at Target is a dirty word!
  22. Refunding money if it can't be applied to a card then just hand me money
  23. BILL MAHER, FIRED
  24. David Letterman is Not a Gentleman!
  25. After more than 30 years shopping at Wal-Mart.....I'm done. Never again.




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Return Policy Will Cost Target Millions

Posted Wed November 19, 2008 12:00 pm, by DAVID T. written to Target.com

Write a Letter to this Company


Dear Target Executive,

As you know, our stock is at a 5 year low and Wal Mart is doing much better. I realized what is causing our stock to implode: Target customer service!

The upper level executives that changed the return policy because of the minority of unethical people are driving business to Wal Mart. I, my wife, and my kids are those customers that have vowed to never shop at Target again unless something is done and we are made whole again.

Here's what happened to me today:

I went to Target #850 on 11/18/2008, at 1:00 pm and spoke to E. at the customer service counter. I wanted to return a $5 soap dish and a $40 comforter set. She could not process the items without a receipt and she couldn't use my credit card number since my wife purchased it on her American Express card.

She called the store manager and I explained that I just purchased a home 2 weeks ago, purchased a lot of items at Target and wanted to return 2 items. The soap dish was purchased 3 days ago and the comforter set was purchased 3 months ago.

I asked her if she can simply give me a gift card so I can use the money and purchase other items at the store. She said no because of the return policy. I asked if she can make a small exception and she said no. I asked if I can call my wife and get her credit card number so I can get a gift card and she said no. I asked who else I can speak to about this issue and she said she is the store manager and there is no one else above her. She proceeded to give me the customer service number. I asked if I can use her phone to call customer service and she said no.

I therefore called customer service on my cell phone and spoke to T. then to B. then to M.. I asked if they can make an exception on the return so I can purchase more items for my home I just purchased 2 weeks ago and they said no: they must follow policy and procedures and there are no further escalation except to write a letter.

I told the store manager, T., Br., and M. that Target spends millions advertising beautiful TV commercials, sends nice flyers in the mail, and markets the stores wonderfully to capture customers and the sales are still down, the stock is at a 5 year low because of people like them who offer customer "no" service.

I told the store manager, T., B., and M. if they do not allow me to return the 2 items I will never shop at Target again, will take the many items I purchased at Target 2 weeks ago, get a refund, and buy everything at Wal Mart. In addition, I told them I will make sure that my wife and my kids will never shop at Target again. I also mentioned that we do not shop at Target once, but many times during our lifetime but this will all stop over $40 worth of items that Target will not credit. I was asking for a $40 gift card to put the money back into the store. They all said everything will be documented but there is nothing they can do.

I told B.and M. that this bad customer service is the reason why my Target stock is at a 5 year low and I am going to sell over $150,000.00 worth of Target stock, take a huge loss, and purchase Wal Mart stock because Target gives such bad customer service and they said there is nothing they can do to help.

I just spent over $500.00 for dinner at The Steak at Treasure Island and Target will not allow me to get credit for $40 worth of merchandise I was willing to put back into the store.

This is absolutely ludicrous and something should be done about this or Target will lose millions.

I would like compensation for my troubles over this event. I would be willing to accept a $100.00 gift card for my troubles that I will spend at Target. This isn't much but will make the message clear that Target needs to change or sales will further decline.

In addition, you should talk to the executives about showing some leeway on their return policy. This ridiculous policy has finally reached me and I definitely do not like it. Target's management has definitely put a bad feeling in my heart. I don't think Target understands that the best form of marketing is through "word-of-mouth" and it's free. Customer experience is number 1. I don't believe Target understands this.

I believe Target can be better, Wal Mart needs competition, and unless things change I'm afraid Target will not grow. I will wait until the end of this week to dispose of my Target stock and decide weather to shop at Target again in the future.

Please let me know your thoughts and thank you for your time and concern.

Adjust the return policy to make it more customer friendly. A Target gift card in exchange for merchandise would be sufficient.


Reply



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by JohnnyLFC Posted Tue March 7, 2017 @ 9:02 PM

I realize this post is many years old and I don't know how I came
across this page. I was looking for targets regional manager phone
number/email to complain about a similar issue. I have come to the
realization on the matter. Some may jump and call me racist but it's a
proven fact over and over again at multiple department
stores/businesses. Women that are given a little authority to enforce
a normally easily bendable policy are the problem. They get this urge
down below to refuse men curtousy good customer service when a receipt
is lost or something small like the article explains. They will not
budge because they feel higher or get some kind of satisfaction from
refusing a customer some slack on policy. I am 100% positive and it's
been proven that if a male was behind the counter, you would of had no
problem. Bitches will be bitches.

Reply
by JohnnyLFC Posted Tue March 7, 2017 @ 9:01 PM

I realize this post is many years old and I don't know how I came
across this page. I was looking for targets regional manager phone
number/email to complain about a similar issue. I have come to the
realization on the matter. Some may jump and call me racist but it's a
proven fact over and over again at multiple department
stores/businesses. Women that are given a little authority to enforce
a normally easily bendable policy are the problem. They get this urge
down below to refuse men curtousy good customer service when a receipt
is lost or something small like the article explains. They will not
budge because they feel higher or get some kind of satisfaction from
refusing a customer some slack on policy. I am 100% positive and it's
been proven that if a male was behind the counter, you would of had no
problem. Bitches will be bitches.

Reply
by Carol S. Posted Fri March 20, 2015 @ 11:32 PM

The reason why Target is doing poorly is that Walmart is much cheaper
The Target store near me is poorly stocked and has overpriced junk.
The junk in the Walmart near me is well stocked and is not
overpriced.

I get annoyed at letters like yours. You're a stockholder and you
shop at the store a lot, therefore you should be treated better than
anyone else.

I suggest that in the future you shop at small privately run
businesses that don't have to adhere to strict company policies and
can give you special treatment. Of course you'll pay a lot more but
you can afford it since you spend $500 for a dinner (can't figure out
what that had to do with Target).

Reply
by reesesboy29 Posted Thu April 7, 2011 @ 12:38 AM

Alright so I have to say the original story of this attempted return
is a bit weird and I don't think all the information is there. If you
were trying to return something you bought 3 days ago, then you could
do a no receipt return against your license for a store credit. I
don't understand why this did not happen or if it was even attempted?
As for the comforter, if it was used then it could not be
returned...if it was not used a return will always be attempted. If it
was over the 90 day return policy you are still able to return it
against your license for store credit as long as it is still sold at
that store.

Everything is covered in the return policy. I've worked at guest
service for a long time now and I don't think you understand how hard
the people of target work to provide good service. We have to follow
policy its not like we can just make exceptions that will cause target
to lose money.

And the only reason we have these policies is because of how much
fraud takes place in the stores. You can literally take something off
the shelf and try to return it. That's why you can only return 70
dollars a year without a receipt. Don't blame target...blame your
fellow citizens.

And Target is far from going out of business. I just helped open a new
store myself. And how much money is being pumped into these stores to
remodel them to make them even nicer with fresh groceries, trust me,
targets doing fine without a few people's business. You get this
everywhere...I won't shop at walmart cuz the floor is dark...I won't
shop there cuz my friend got kicked out for being an idiot... I don't
think people realize how little of an input people have to the big
picture...

Reply
by FunnyFaceUA Posted Wed July 21, 2010 @ 8:55 AM

You sound like an idiot. Why should they make an exception for you?
If they make one for you, they have to make it for everyone else. Or
do you think you're just "special?"

I worked in customer service for a short time and people like you made
me sick with your whining and acting as if the world was going to end
because you didn't get your way. It's people like YOU who create the
problem, not Target. Either hang on to your receipts, or wait until
your wife can come down with her credit card. It's that simple. And
who waits three months to return a comforter? Couldn't be bothered to
return it sooner? Grow up already.

Reply

by Makeupbyheart Posted Mon September 14, 2009 @ 12:35 AM

So what I'm getting from this is that you will no longer shop with
target but you are asking for a $100 giftcard? ... to what walmart..
or is it that you want target to compensate you some money because you
spent $500 on dinner.
I've done retail and know about all types of customers. People are so
self absorbed, an exception is not made to You, simply because its
you, do you know how many customers think that line works, I think its
stupid to even try.
Target gives you 90 days to return items, yet you managed to lose one
of the receipts in 3 days, and i bet the comforter was passed due. ps
what happen did it stop pleasing your bed after 3 months ..

Reply
by Laura W. Posted Wed April 8, 2009 @ 3:26 AM

Contrary to popular belief, transactions can't always be tracked by
credit card numbers. Nor can companies just issue refunds. And no,
managers don't always have the authority to break the rules.

Policy is policy. Deal with it

By the way, bad move demanding the $100 gift card when you also stated
that the total value of the items you wanted to return was $45. That's
222% the value of the requested return and definitely not good
business.

Reply
by Lori K. Posted Tue March 31, 2009 @ 3:01 PM

What does your dinner at a casino have to do with Target?


Reply


by Chris M Posted Sun March 29, 2009 @ 10:31 PM

Are they out of business yet?? :)

Reply
by Mikal Posted Sun March 22, 2009 @ 1:02 AM


when will consumers learn how to read? maybe this should be a class
everyone needs to take prior to graduation. Return Policies are posted
EVERYWHERE in a retail store. If every store made an exception for
every customer who did not take the time to read prior to purchasing,
why would they bother with a return policy. Hey it could be a free for
all. Do you think Target cares how much stock you have invested with
them? NO. because someone who can read will come along and buy up.
Demanding a 100.00 gift card is nuts, seeing as you stated your
products were worth less then that. Target is not going to stop
growing because they loose your business unless the 75 stores they are
opening was just made up. Dont think that this is the first or last
letter target execs will get like this. They havent and will not
change their return policy nor should they.

Reply

Policies by Graodn E. Wed April 1, 2009 @ 7:33 PM
by Deirdre D. Posted Sat February 21, 2009 @ 1:35 PM

On the bright side for Target they are one of the most "giving" stores
in communities than other "discount retailers".

Target wants to be known more as a "discount department store" whereas
WalMart and K-Mart are known more as discount stores.

Although I know some people noted that you should learn the lesson to
keep your receipt. While that is true when you are moving etc. things
can be displaced and the real issue becomes the return policy itself.

We have seen society move from customer service to a nonchalant
attitude towards customers. While I realize some customers use and
abuse the "system" so to speak this does not mean others should be
penalized. Target would have been wise to exhange the items or offer
store credit which would be spent at their store of course.

I agree with you 100% and makes me think twice about purchases at
Target. Thank you for sharing and please inform us if you obtain a
response.

Reply

Kept my rec by sarahsmile Fri March 6, 2009 @ 11:21 AM

Taped to back of box not book. :-p by sarahsmile Fri March 6, 2009 @ 11:23 AM

by Margie L. Posted Tue February 17, 2009 @ 3:20 AM

So I am actually very confused.

There are so many complaints here about Target's Return Policy--about
them not accepting returns without a receipt. Have any of you bothered
to think WHY they don't? Probably not. If every store, especially
stores like Target and Walmart have no policies-where draw the line?
What stops people from stealing other items and bringing it back,
demanding "their" money back? Yes, I get that not everyone is not a
thief, but there are any of those to make companies enforce their
policy. Don't blame the customer representatives but blame your fellow
American's for making companies do this. I don't understand why so
many of you think it is okay to return an item without a proof of
purchase. And those who said they have an item to return but the
receipt has expired--really, how long do you want? Even if Target
pushed it back to let's say, one year, if you came after two years,
you wouldn't be happy. If they pushed it back to two years and you
brought it back the third, you wouldn't be happy. Let's face it--there
is not one single thing any company can do to please every customer
without having the company to loose millions of dollars. Why don't we
start taking responsibility for ourselves and stop blaming it on
others? Target has made it very clear; they need receipts and/or the
credit card to do a return or an exchange.

I think it's about time companies are teaching us something most of us
have been lacking-responsibility. Stop pointing fingers-companies do
this to keep the prices relatively low. Next time you shop at any
store, keep your receipt. It's not hard. And if you do happen to lose
it, then is a lesson learned.

All those who refuse to shop at Target because of their return policy;
I'm sure that's okay with them. And as time gets harder and harder,
companies get stricter and stricter, and you still keep pointing
fingers, be careful. You might run out of places to shop.

Reply

Because perfection can't be achieved, it should be miserable for EVERYONE! by MrEUser Wed February 18, 2009 @ 10:38 PM


A credit card receipt.... by Elaine W. Sun March 22, 2009 @ 1:48 PM
by linda m. Posted Mon February 9, 2009 @ 9:23 AM

I work at customer service in a target store although i understand
your frustration im sure you should know the return policy keep a hold
of your receipts or why didnt you just have your wife come down later
with her credit card then the cashier would have been more then happy
to return your money. We cant just take back everything a customer
brings up with no receipt or credit card im sure you didnt walk over
and take it off the shelf and try and return it but sadly to say their
are people that do this. I think target is more then fair about their
return policy i have taken back merchandise that should be thrown out
after what a guest has done to it. so therefore dont blame target
because you didnt have your receipt. So just let it go as a lesson
learned.

Reply
by red0596 Posted Sat February 7, 2009 @ 9:19 PM

I have never had a problem returning things to Target. If you sounded
in the store anything like you did in your post, I understand why the
employees didn't "fall all over themselves" trying to help you. Next
time send your wife in with her credit card. She's probably better
with people than you are.

Reply

by Just Jeffrey Posted Tue February 3, 2009 @ 4:26 PM

By the way, if you're using stock price as your indicator...

If you look at Target's price graph over the last 2 years compared to
the S&P, you'll see that they are pretty close. The graphs are even
closer over the last year. Over a 5 year span, Target has beat the
S&P.

I wouldn't assume that Target's price imploding is a result of
customer service, since the entire market is performing the same way.

However, it IS true that in the last 2 years, Wal-Mart's stock has
outperformed Target.

Reply

by Andrew 1 Posted Sun February 1, 2009 @ 10:44 PM

David...you are right to point out this customer service problem to
Target, and right again to bring it to the attention of the readers of
Planet Feedback.
Judging by the responses, most of the membership here has had problems
with Target. When a company arbitrarily establishes 'policy', they do
so with the intention of establishing rules that their clientele is
not allowed to break, for the sole purpose of fattening their bottom
line.
Sociologists have shown that the lower standards go, the less people
expect. This is precisely the reason why the Nazis were so successful,
because once they established policy, and kept those responsible for
policy isolated from those suffering the consequences of policies, no
one could do much anything but accept them. Those enforcing, ie.,
clerks and store managers, don't feel guilty about rules they didn't
make, nor responsible for the awful results. Our standards today for
acceptable behavior by merchants are the lowest they've ever been. The
only way to keep them from dropping even further, is to scream, group
together, and scream loudly as one. That is what Planet Feedback, the
BBB, and consumer organizations throughout the world are all about.

Reply
by Todd P. Posted Wed January 28, 2009 @ 12:58 AM

wow, that is exactly what happened to me, except mine was a gift given
to me, the people that gave it to me paid with cash, the nerve of
them. so, you know what happened. The exact same thing that happened
to you. I did the call to them on my cell phone also, same thing.

This was last march. Guess what, this christmas target seen very
little money from me. Black friday, did not even bother with target.
I took targets add to wal-mart and they matched it.

I told my wife, and family to do little shopping at target, and I dont
want any gifts from target, nor will I buy them gifts from target. I
will not put my friends and family thru targets return policy.

And as far as other stores starting to do the same thing, well, I can
buy online cheaper and have just as good return policy, and I dont pay
tax online. If the stores do not want to do returns, I might as well
buy online/ or on ebay, same policy, and good chance you will save
money.

This last christmas, I probably spent around $2000 on christmas gifts,
not a lot, but out of that, target got $0. And yes, word of mouth
works, out of all the gifts I or my family received that were from
target...0

Reply

It's Amazing!! by me&you Sun February 1, 2009 @ 4:03 PM

todd by linda m. Mon February 9, 2009 @ 9:29 AM
by Evelyn B. Posted Tue January 27, 2009 @ 10:55 AM

I recently had a bad experience with Target. I purchased a dresser
from Target in September of 2008. The dresser started to fall apart
and became inoperable after 90 days. I called Target to see what my
options were in returning the dresser as I was not satisfied with the
quality. Since my receipt was passed the 90 day period, I had to work
with the manufacturer. I called and emailed the manufacturer, to
later find out they have gone out of business! I called Target back
and they said there is NOTHING they could do. How bogus is that! The
fact that there manufacturer went out of business should not be my
fault. I felt Target could have refunded my money or given me store
credit but instead they washed their hands of me and pretty much have
said TOO BAD TOO SAD and I am stuck with a dresser that has fallen
apart. I am so done with Target and they have no idea what customer
service is!! I did not purchase the dresser from the manufacturer, I
walked in a Target store which is still in business so I totally
disagree with the way they handled the situation!

Reply


So where should they draw the line.. by Harley Crossed Rainbow Bridge Mon February 9, 2009 @ 11:15 AM

by anne g. Posted Sun January 25, 2009 @ 10:53 AM

I used to work at the Target Store in Barboursville, WV. Which I
stated Used to. The story sounds familiar by other customers or as
Target would Say "Guests".

One of the return policys which the employee should of suggested to
you, is if you do not have your receipt you can use your drivers
license or State ID for a return and they could of given you a gift
card. They allow 2 per year without a receipt.

I have lost receipts in the past, but as a former "team member" with
target I have learned to attach it to my forehead if necessary.

The return policy rule with Target does stink.

Reply

by Maegan Z. Posted Sun January 18, 2009 @ 3:13 PM

In the February issue of Real Simple magazine, there is an article on
making returns to stores, lot of good info in it. There is also a
sidebar that lists the top 10 BEST places to make returns per Real
Simple readers. Guess what was number 1 on the list...that's right,
TARGET!

Reply


by Clete Posted Sun January 18, 2009 @ 1:46 PM

You just said a mouthful. Target sucks. It's really anti-consumer
with a totally crappy return policy.

that's why I don't shop there anymore.

Reply
by April S. Posted Sun January 18, 2009 @ 11:03 AM

There are a handful of people on this site that are die hard Target
fans. Fortunately, the rest of us have had it with Target and their
return policy.

They also believe that telling your friends and family about Targets
so called "customer service" will not sway people against them. I
respectfully disagree.

I politely requested no items from Target for my wedding and nursery
shower. I received no items from Target. So there is a few thousand
dollars they lost. And everyone was quite interested in why. When I
told them Target won't except returns without a receipt, they
completely understood. It is a well known fact that most gifts are
given without a receipt. At least 3 of my friends have also asked not
to get gifts from Target.

Some think it is rude to mention that. But I don't find it any more
rude than to specify where you are registered at.

Reply


not just Target... by Elaine W. Tue January 20, 2009 @ 12:56 PM


If someone told me.. by Ms. Harleycat Thu January 22, 2009 @ 11:31 AM

Exactly by Vampirefreak Thu February 5, 2009 @ 1:55 AM
by Karen M. Posted Sun January 11, 2009 @ 12:30 PM

I'm sorry, but it is difficutl for me to have symnpathy for someone
who brags of owning 150,000.00 in Target stock (which means you most
likely have just as much money invested in other companies) stressing
over a $40.00 loss.

Keep the receipt, you won't have the problem. someone who makes as
much money as you should have the smarts to know that much.

As someone here suggested, donate the items, your karma will improve

Reply

by RJF Posted Wed January 7, 2009 @ 1:53 AM

At the close today they were at about their highest in several
months.

There is one and only one way to give Target a wake up call. And,
that's to go directly to their shareholders.

Try these two.

Pershing Square Capital Management can be reached at 212-813-3700 and
State Street Corp. can be reached at 617-664-3477. In both cases you
should ask for the investment manager and tell them to SELL ALL THEIR
SHARES OF TARGET!

THIS WILL BE THE ONE AND ONLY WAY TO GIVE TARGET A WAKE UP CALL.
Calling their customer service is a big waste of time.

Reply
by Chris G. Posted Tue January 6, 2009 @ 1:44 PM

If you don't have the receipt or the credit card that you used to
purchase the items that's in *YOUR NAME*, then don't expect to get a
refund or store credit. Also, after 3 months, you can forget about
getting anything back. Just because you own a billion dollars worth
of Target stock doesn't mean you don't have to play by the RULES.
Your complaining about pennies in comparison to your net worth. Get
over it already and move on with your life! Put the damn items on
eBay or give them away. Mountains over molehills. Read your receipt
and the policy of the store next time, that is if you even bother to
keep them!

Reply

by PepperElf Posted Mon January 5, 2009 @ 6:53 PM

I bought two bookshelves on sale and ... well it was much crappier
than I'd expected. Thankfully I decided to only put one bookshelf
together at a time.

So, I decided to keep one bookshelf and returned the unopened one.


Amount of trouble they gave me? They asked me if I wanted cash back
or to have the amount credited to my card.

Yeah... that was it.


No hassle what so ever.



How did I get this miracle?
I brought my receipt with me.


Yep. The few minutes I spent on locating the receipt meant the return
took me less than 5 minutes. Amazing eh?

Reply

You want a medal??? by RJF Tue January 6, 2009 @ 1:39 AM


Hey by Wolf Wed January 7, 2009 @ 5:07 PM


The OP didn't actually LOSE the receipt by MA Cunningham Thu January 8, 2009 @ 4:32 PM


it's proper planning :) by PepperElf Fri January 9, 2009 @ 5:21 PM

by me&you Posted Sun January 4, 2009 @ 3:31 PM

Next time you call a company's HQ and you are transfered out of the
country because of "job outsourcing", ask them to transfer you to a
call center in the US. They have to do it.

Reply

Are you sure about that? by RJF Wed January 7, 2009 @ 1:48 AM

Here is how to get a US call center by Adam W. Sun January 18, 2009 @ 6:01 PM
by calico Posted Fri January 2, 2009 @ 11:03 PM

Yes, I agree with you about the punitive return policies of Target. I
bought a $95.84 sofa slipcover in late August on sale, for a Christmas
present for my daughter. Unfortunately, her cushions were the wrong
shape for this 2 piece slipcover. Had no idea that returns had to be
made within 90 das. so although I returned it today with sales receipt
in perfect condition, ready to put back on shelf (now selling for $10.
more), they refused to give me any kind of credit AT ALL. I would
happily have bought her a slipcover for her loveseat, and they would
have made a sale of the same amount. Very unfriendly to the consumer,
in a way that makes no sense. Their receipts fade so you can't even
read their stupid rules anyway!! I will never shop there again.
Their "guest" (ha,ha) relations dept. answers from New Delhi,
India---how great for our economy!

Reply


It says right on the receipt by SiouxFan Sat January 3, 2009 @ 6:48 PM


YES! Someone else read the receipt! by PepperElf Mon January 5, 2009 @ 7:06 PM


woops some of my words were eaten! by PepperElf Mon January 5, 2009 @ 7:09 PM


"Their receipts fade so you can't even read their stupid rules anyway" by Not myself today Sat January 3, 2009 @ 7:21 PM
by franese Posted Sat December 27, 2008 @ 1:03 AM

there was an article in today's paper in NY about returns in
general...it said you will need receipts in almost every store, and if
you don't have one, be happy with whatever the store offers you (if
they offer anything). With all the theft, I really can't blame the
stores. A long time ago, someone wrote a letter using PFB - he
purchased a video at Blockbuster, he wanted a different video, they
wouldn't exchange it...so he went to Target, claimed it was purchased
there and they did exchange it. Multiply that one person by all the
other people who did that and you can see why the return/exchange
policy is so strict.

Reply

receipts needed by calico Sun January 4, 2009 @ 5:00 PM


Expiration Date.. by Ms. Harleycat Mon January 12, 2009 @ 1:43 PM

by evilipoo1 Posted Fri December 26, 2008 @ 8:45 PM

Wow, lots of replies on this one!

I will tell you very honestly that Planetfeedback was how/where I
learned about the change in Target's return policy years ago. And it
has been enough to keep me from shopping there all this time. Are
they feeling the impact? I doubt it. But neither am I. Wal-Mart,
Bed Bath and Beyond and plenty of other retailers, discount and
otherwise, are available for me to choose from. So I shop where I can
return something without a hassle. And I don't miss Target at all.

Good luck with your letter.

Reply
by Amber B. Posted Fri December 26, 2008 @ 1:08 PM

i mean isn't that the point of the whole return policy.... if you
would of had your wife card for them to scan it wouldn't of been an
issue.... at least target does that unlike walmart.....

walmart stock is up because that is the store that most american can
afford to shop at.... if target dropped there prices maybe they could
catch up.

Reply
by Natalie C. Posted Tue December 23, 2008 @ 1:32 AM

I agree with this letter for the most part. I have also tried to
return items without receipt (cheap items - under $10 bucks) and they
treat you like a felon if you don't have the receipt. I have since
learned to keep every receipt no matter how small the item is, but
Target's return policy is a factor for me not wanting to shop there as
often as I did in the past. Also, it is great they can look up via
credit cards used for purchases, but some people still use cash, and
would like to be treated like a customer, not a thief if I have a
return. Happy Shopping wherever you go! :)

Reply

Shopping @ Target by me&you Wed December 24, 2008 @ 1:11 PM

by heatherbrooks Posted Mon December 22, 2008 @ 8:24 PM

As an educated consumer, I always keep my receipt and follow the
stores' return policy. Retailers are becoming strict with their
returns to protect themselves against fraud and people who are looking
to make a buck by returning stolen items. As a customer, you need to
show proof of purchase, and the only way you can do that if by
providing your receipt. You just bought a house and signed a contract,
you should be familiar with the concept, it's the same with a sale at
a store.

Stop complaining, and return your items at the store by bringing the
proper credit card. Why should they give you a gift card if they don't
have any proof that you paid for the items?

Reply
by Anonymous A. Posted Thu December 18, 2008 @ 3:19 PM

yes your accounts maybe linked , but the point is your last 4 numbers
were different,which makes your credit card entirely different. Im
just saying put yourself in the retailers shoes.. they had their
reasons such as: what if you just got divorced?but still had joint
accounts? And to give someone a credit refund that was not the
original buyer, could turn into a legal issue. Even though she was
your wife, how were they supposed to know that? You are just a
stranger to them, they aren't mind readers. What they did was for the
protection of the buyer, whether your accounts are linked or not. I
don't think any retailer has a way of proving whether an account is
linked or not.

Reply

by bluezinthenight Posted Tue December 16, 2008 @ 6:52 PM

Are you aware that people like you have made one change at Target in
the last few weeks? I just returned from an Xmas shopping spree
culminating in a visit to Target and everything I bought had a nice
new price tag on it.

The new tags read 'This item can only be returned if UNOPENED and with
a receipt. SAVE YOUR RECEIPT'

I guess they think this will foil the same illiterates that fail to
read the bottom of their receipt where it clearly states you have to
bring the receipt in to do a return. I don't see that it will have any
affect as you cannot force reading or reading comprehensively on
anyone.
__________________

Reply

Great Response!!!! by franese Wed December 17, 2008 @ 3:45 PM
by vzjackl1 Posted Sun December 14, 2008 @ 11:18 AM

I hate to tell you ALL stores, INCLUDING Wal-Mart, are getting MUCH
more strict with their return policies. Targets policy is the the
absolute norm now!!!

Targets is actually a little LESS strict than some, at least Target
DOES have the ability to look up transactions by the Credit Card (not
sure what difference it would make if you used amex though) Wal-Mart
does not even have THAT ability, unless you are at the SAME store you
bought it in AND know the day AND time!!!!

Reply
by kayti2k Posted Fri December 12, 2008 @ 10:39 AM

I think it's a bit much to ask for a $100 gift card, but I get what
you're saying. Of course Target has every right to have whatever
return policy it wants and to enforce it 100% of the time. However,
consumers have the right not to shop there. Thanks for letting Target
know why we're avoiding them.

I've also been a victim of the Target return policy. Last year I
registered for wedding gifts exclusively at Target. I figured that
even my guests didn't include a gift receipt, I'd be able to at least
return stuff for store credit. Not so.

They changed their return policy the month before my wedding, but I
didn't realize this. When I ended up with six of the exact same
crockpot (and this makes me wonder how well their gift registry
program is working), a model that, from what I could see, is
exclusively sold at Target, I figured they'd let me return the five I
didn't need.

Nope. They apologized to me but said they couldn't make an exception.
I only had the gift receipt for one--that left four. I asked to speak
to the manager. I also called customer service. I tried to get them to
make an exception. Who in the world needs five crockpots? But they
said their hands were tied and that they couldn't do anything for me.
This is after my wedding registry ended up making them thousands of
dollars. I printed out the registry and showed them that this was the
model I'd registered for. I argued that the fact that they'd somehow
sold my guests 6 of the same model wasn't really my fault, but a
problem with their system. (One cashier told me that she often has
problems scanning registry items to make sure they're listed as
order-fulfilled). Nothing worked.

So, lesson learned. I gave away most of the crockpots this last year.
I know some people will probably say that I should have gone back to
my guests and asked for gift receipts--sorry, but I think that's
incredibly rude. If Target had just given me store credit, they
wouldn't have lost anything--the crockpots were all new and could have
been resold at full value.

The consequences are that I honestly don't shop there as much. I chose
not to get their card, because I figured their card customer service
probably wasn't that much better. I also tell friends and family not
to register there--it's just not worth risking getting tons of extras
that you're stuck with.

Reply


Registry Returns.. by Just Plain Harleycat Fri December 12, 2008 @ 1:57 PM


You figured wrong by MA Cunningham Wed December 17, 2008 @ 11:25 AM

Register at Macy's, Crate & Barrel, Costco. Life is good. by DAVID T. Thu December 18, 2008 @ 12:10 PM


Returns at Macy's.. by Just Plain Harleycat Thu December 18, 2008 @ 3:16 PM

Returns at Macy's by Donna S. Fri December 26, 2008 @ 12:50 PM


Yea for Costco! by Carla A. Tue April 7, 2009 @ 1:52 AM

Um by kayti2k Mon December 29, 2008 @ 4:39 PM

AND by kayti2k Mon December 29, 2008 @ 4:42 PM

a bad taste and unfortunately associated it with your wedding by DAVID T. Thu December 18, 2008 @ 12:03 PM

by Anonymous A. Posted Thu December 11, 2008 @ 11:52 PM

People like you are what retail clerks dread! No means NO, NO means
they don't bend the policy, NO means no refund because you had no
receipt and you weren't the one who purchase it, your wife did! I see
nothin wrong with their policy, and if anything, its for your wife's
protection that no one can get that refund. She would have needed to
be there, you can't expect that they'd believe someone over the phone!
What was so hard in the first place to bring your wife, with her
credit card, to get the refund? I don't get it? You deserve nothing.
If anything, I wish more stores would enforce stricter return
policies!

Reply

Me people unite! by DAVID T. Thu December 18, 2008 @ 2:45 PM
by Tess M. Posted Wed December 10, 2008 @ 5:49 PM

Why couldn't you take in your wife's credit card at a later date? I
can see why they do not allow a card number to be given over the
phone. I understand it is frustrating that they will not even offer a
gift card when it is clearly something they have in stock, but
personally it would not stop me from shopping at Target. I would just
live and learn, as Target is a MUCH quicker and more pleasant shopping
experience than the Wal Mart across the street. I have returned items
in the past with no receipt (1 or 2 a year) and have had no problem
exchanging for an item in the same department. Just makes me more
mindful to keep my receipt.

Reply

I have the same credit card with the last four digits different. by DAVID T. Thu December 18, 2008 @ 2:47 PM
by mel m. Posted Tue December 9, 2008 @ 12:01 AM

i too hace cancelled my target card and do not shop there anymore all
becasue of the return policy & the fact that everything is more
expensive..I signed up for a baby registry & was given items for out
of town friends & family..well returning without a reciept is allowed
according to them on 2 or 3 items a year..& another thing i drove over
an hour to go to these stores to do this & find this out but according
to a person who used to work in the customer service of target they
should have taken it all back and gave me a credit because i had a
baby registry..i just think they suck & they always have issues with
somthing from there..as for walmart & pallets its called stocking &
most sotres do this all day long..

Reply


The person who told you that is wrong by RedheadwGlasses Tue December 9, 2008 @ 9:03 AM

Actually I think they relaxed this recently by Michelle O. Thu December 11, 2008 @ 11:52 PM


Not anymore.. by Just Plain Harleycat Fri December 12, 2008 @ 2:01 PM


That's very good news! by RedheadwGlasses Thu December 18, 2008 @ 2:49 PM

Since Target prices are higher, they should offer an incentive for us to shop there by DAVID T. Thu December 18, 2008 @ 2:49 PM
by ed w. Posted Mon December 8, 2008 @ 8:24 AM

You own stock in a company and you are unaware of their return policy
that's been in place years?
Apparently you have not researched Walmart either, as they are
tightening their return policy.
What is so hard about keeping receipts?
You want to return something that's 3 months old? How does that help
their bottom line.
Compensate me or I'll never shop there again. Sounds like blackmail.
You left out the line where you have power over your friends,
relatives and neighbors and they will never shop there again.

Reply

wait, wait by kayti2k Fri December 12, 2008 @ 10:29 AM

by Tim M. Posted Sun December 7, 2008 @ 5:55 AM

What I find hilarious is that you think Target is going to lose money?
Fat chance if anything they will gain money or rather save a lot of
money. You should have had your wife come in with her card and they
could have looked it up simple as that. Please by all means shop at
Walmart. You will spend more time returning stuff that doesn't hold
up, doesn't work, or have trouble navigating down an aisle or walkway
with all the pallets on the floor with underpaid pissed off people who
hate their jobs working the store. Have you tried their customer
service?

Reply

Almost forgot by Tim M. Sun December 7, 2008 @ 6:05 AM
by Leah A. Posted Wed December 3, 2008 @ 2:14 PM

The problem, as I see it is that nobody working IN the store has any
authority to override the COMPUTER. There are times when a particular
store needs to make exceptions. Listen to my problem with Target. On
black friday, I bought a Nintendo DS. I was supposed to get a FREE
10$ gift card. Let me tell you how free that gift car was. The
COMPUTER did not prompt the sales clerk to give me the gift card. I
had to return to the store the following day to get it. The only way
to take care of the transaction was to return the Nintendo DS and buy
it back. The sales clerk put the return on a GIFT card, not my
original credit card, and gave me the 10$ gift card. Four days later,
I wanted to return the Nintendo for a refund along with the 10$ gift
card. Because the second transaction was carried through on a gift
card - that the sales clerk automatically used - I could not get a
refund on my card. I talked to the manager, then the store manager.
Not one person in the store was able to correct the problem. The
called the Target God, but he would not give an authorization code.
When you are dealing with people exceptions need to be made in certain
circumstances. The problem, as I see it, is that common sense has
been lost in all of the RULES.

Reply

Hopefully they will change their return policies by DAVID T. Wed December 3, 2008 @ 9:41 PM

You know why I don't have a problem by franese Fri December 5, 2008 @ 4:02 PM


And the "rules" have been enacted... by SiouxFan Fri December 5, 2008 @ 10:24 PM

absolutely by franese Sat December 6, 2008 @ 12:25 PM


There is a reason by MA Cunningham Mon December 8, 2008 @ 11:25 AM

by artstreet Posted Tue December 2, 2008 @ 7:37 PM

Hi,
I so agree with your letter!
They will go the way of Mervyn's sooner than
later.
I tried to post this but it seems that it
didn't get published...not sure why --

I shopped at target last night.
I bought 4 items with cash.
I called the store when I got home
because I couldn't find my receipt.
I talked to the manager of the
electronics department who said
he would look into the system to
verify the sale. After 3 calls
he said he couldn't find it in the system
and to call back tomorrow.
When I called today I was told
that I could come in and get a printout
of the sale but that since I paid
cash I wouldn't be able to return
anything. I was told that there
was transaction information on the
original receipt that no one could
access but that without that I wouldn't
be able to return the purchase.
Now I have a paper with the sales
information on it but I cannot
go to the guest information counter to
refund my transaction for a digital
convertor when I finally receive
my $40. goverment coupon and rebuy
the item with the coupon.
The supervisor said that the information
a person gave me yesterday on the phone
was in fact correct. I called yesterday
before I went to the store to ask if I
could return the digital convertor when
I get the coupon and he verified that I
could.
The guest supervisor additionally verified
that I could do so - but not without the
original receipt.
She added that I would have been able to
do so if I had paid with a credit card.
She also cited a policy that they allowed
a complementary one item return without a
receipt within a one-year-paid and that was
for any item $35 or less.
Apparently my fault in the issue is that
a) I paid with cash
b) I lost my receipt

I believe that they should have issued a duplicate receipt.
There were 2 supervisors and the sales clerk who
were aware of the problem and I think I acted
in a timely manner to rectify the problem of
the lost receipt.

At the very least it is lousy customer
service and I will not be shopping there again.

Reply

You should make a journal by DAVID T. Thu December 4, 2008 @ 6:51 AM


Digital convertor boxes by Elaine W. Fri December 12, 2008 @ 4:00 PM


by Wolf Posted Tue December 2, 2008 @ 4:06 PM

In one of you replys you wrote:

"I just received a call from Joe, the executive team at Target's
customer service department, and he said Target is taking this
incident very seriously and will be making changes to make their
return policy more CUSTOMER FRIENDLY."

Sounds to me like a "lets tell him what he wants to here" response.
Worked too, got you back into the store. The return policy IS
customer friendly. A lot better than the other stores that just take
anything back and jack the prices up to cover all the loss.

Nothing will change, and I hope it doesn't.

Reply

None of these retailers ever gave me a hassle over returns. by DAVID T. Thu December 4, 2008 @ 6:56 AM


And by Wolf Thu December 4, 2008 @ 10:07 AM


It's not even about that! by MA Cunningham Mon December 8, 2008 @ 11:37 AM
by Ben G. Posted Tue December 2, 2008 @ 2:07 PM

Target owes you nothing. You did not have to shop there. If you choose
to shop there, you need to abide by their policies.

Toyota does not care that I have bought 3 vehicles from them, I still
have to abide by their warranty terms. But I CHOSE to purchase those
vehicles knowing the terms of my warranty.


Reply

understand who has the power by DAVID T. Thu December 4, 2008 @ 7:00 AM


Target needs to change for me, not me for Target. by myswtghst Fri December 5, 2008 @ 2:26 PM

by mary jo Posted Mon December 1, 2008 @ 4:55 PM

I havent made it through all the comments yet. But I wanted to ask
something.

You dont mind dropping 500 dollars on your friends for dinner. You
just bought a house. You spent over 100,000 dollars on advertising for
your own business. But you are going to write off a store that you
hold a LOT of stock in...for 40 dollars?

Why cant you just chalk it up to experience and give the items away? I
am sure you must know SOMEONE who doesnt fall into the same economic
category you do who could use a new comforter set.

With winter upon us, and the unemployement rate through the roof, I
bet there is some person who is cold and poor and would really
appreciate a warm blanket. You could donate it to a homeless shelter.

I bet there is some newly wed couple who doesnt have much money and is
shopping the thrift stores right now. If you donated your soap dish
and comfortor to Goodwill or something, maybe they will find it and be
able to afford to purchase it to help accesorize their cheap apartment
they just moved in to.

I am sorry you didnt get your way at Target. Even more sorry that you
think you will get better customer service at Walmart. That thought
process makes me believe you havent actually shopped in a Walmart. The
40 dollars you did not get back at Target will quickly appear to be a
small price to pay when you are standing in long lines that never move
with all kinds of nasty stuff spilled on the floor under your feet. Or
trying to push your way down isles that are filled with rude employees
trying to stock shelves from filled pallets in the middle of the day.
Or when you ask for help only to be told "That isnt my department". Or
when you get home with your frozen food to find it spoiled because
someone had left it sitting in a buggy somewhere in the store and it
wasnt returned back to the freezer case until after it had already
thawed out. Or when you get home and ALL your cold or frozen food is
completely room temperature because you had to stand in line for an
hour.

Yeah...thats so much better than Target.

Your sense of entitlement is astounding to me. Its obvious you arent
used to being told no. Or maybe it because you are a stock holder that
you feel you should be given certain rights that no one else is
allowed.

I worked retail for 15 years. I have seen strict return policies and I
have seen very lenient return policies. And I know from experience
that the lenient ones do one thing. Run a company into the ground and
bankruptcy. I applaud Target for their return policy and choose to
shop there mainly for that reason. A company that upholds it rules,
and backs its managers when they do so...has the right people at the
helm. And while I cant afford to buy stock, I will definately support
that with my purchases.

Reply

that store is unacceptable by DAVID T. Tue December 2, 2008 @ 12:57 PM

That WAL MART is unacceptable by DAVID T. Tue December 2, 2008 @ 12:58 PM

by JOAN B. Posted Sun November 30, 2008 @ 10:59 AM

I HAVE KNOW DOUBT RETURN POLICIES CAN BE STRESSFUL.
IHAVE HAD SIMILAR EXPERIANCES, BUT I DO UNDERSTAND
TARGETS POINT OF VEIW.
ITEMS PURCHESED 3 MONS. AGO ARE NO LONGER IN THE STORE FOR SALE BY
RETURNING THE ITEM THEY WOOD LOSE MONEY, NOT TO MENTIONS MAKING AN
EXCEPTION FOR WOULD NOT BE FAIR TO OTHER CUSTSOMERS WHO ARE NOT
MAKEING WAVES.
AS FOR CHECKING SOMEONE ELSES CREDIT CARD ITS FRUAD.
YOU SCOULD HAVE BE CALLING ANYONE. I AM SURE THAT WAS NOT THE CASE BUT
OTHERS ARE NOT SO HONEST. WHY NOT JUST HAVE YOUR WIFE DO THE RETURN.

Reply

? by me&you Sun November 30, 2008 @ 3:52 PM


My Eyes! by MA Cunningham Mon December 1, 2008 @ 8:29 AM


People by What's all this receipt nonsense? Mon December 1, 2008 @ 11:01 AM


hahahahaha by RedheadwGlasses Mon December 1, 2008 @ 1:15 PM


Dude! by MA Cunningham Mon December 1, 2008 @ 1:45 PM

I do not smoke. by DAVID T. Tue December 2, 2008 @ 1:04 PM


And you lack a sense of humor by RedheadwGlasses Tue December 2, 2008 @ 1:06 PM

My wife was busy at a trade show by DAVID T. Tue December 2, 2008 @ 1:03 PM

I hope they adjust it soon. by DAVID T. Tue December 2, 2008 @ 1:02 PM
by blondie615 Posted Sat November 29, 2008 @ 2:36 AM

wow, now they are in trouble, hes angry. but DONT BUY WAL-MART stock,
buy american.

Reply

It's a good time to buy by DAVID T. Tue December 2, 2008 @ 1:05 PM
by didgeytrucker Posted Thu November 27, 2008 @ 9:18 PM

"...I just spent over $500.00 for dinner at The Steak at Treasure
Island and Target will not allow me to get credit for $40 worth of
merchandise I was willing to put back into the store. ..."

FIVE HUNDRED DOLLARS for a MEAL????? That's half a paycheck for me.
And you're crying over $45. Get real.


Reply

Ruth Chris was $350 and it was better steak. by DAVID T. Tue December 2, 2008 @ 1:06 PM


by Chris M Posted Thu November 27, 2008 @ 11:17 AM

Target is going to lose millions because of their strict return
policy.

Walmart is going to lose millions because they do not do layaway
anymore and everyone will go to KMart and Sears.

KMart/Sears will go under because they never have anything in stock,
the stores are dirtier, etc.

Where the heck are we going to shop when all of this happens??!?!

Reply

no kidding by blondie615 Sat November 29, 2008 @ 2:37 AM

Wal Mart will never go out of business. by DAVID T. Tue December 2, 2008 @ 1:08 PM


David by Chris M Fri December 19, 2008 @ 11:55 AM
by p d. Posted Wed November 26, 2008 @ 2:28 PM

I love it. People don't want to follow store policy and then complain
that it's bad customer service.

Reply

yep by me&you Wed November 26, 2008 @ 4:19 PM


Didn't you know? by myswtghst Mon December 1, 2008 @ 5:22 PM

by Enjoying the fall Posted Tue November 25, 2008 @ 11:05 AM

I have stopped replying to these return complaints but felt that this
onw needed a response.
Did you bring your receipt to the store? No. When you were told of the
policy, why did you not go get your wife and ask her to bring it back.
If you were caught speeding would you ask for an exception because you
pay the cops salary? NO. It's ludacris and absurd.

That's all I have to say about that.

Reply

ludacris by Sarah S. Wed November 26, 2008 @ 1:25 PM


I thought the same thing! n/t by RedheadwGlasses Wed November 26, 2008 @ 1:49 PM


Hey! by MA Cunningham Mon December 1, 2008 @ 8:51 AM


I didn't even realize by Enjoying the fall Mon December 1, 2008 @ 11:22 AM

I just wanted to do a quick return and keep shopping by DAVID T. Tue December 2, 2008 @ 1:10 PM

why should they adjust it when you cant organize by Ben G. Tue December 2, 2008 @ 3:41 PM

by DanaDaisy Posted Tue November 25, 2008 @ 8:34 AM

I know this has been addressed before too, but I don't understand the
threat of "I will wait until the end of this week to dispose of my
Target stock and decide weather to shop at Target again in the
future." and then saying "A Target gift card in exchange for
merchandise would be sufficient." You either want to continue shopping
there or you don't. I doubt getting a gift card is going to sell you
on shopping there again in the future if you were this dis-satisfied
to start with.

Reply

It may not be just the price, it may be customer service by DAVID T. Tue December 2, 2008 @ 1:13 PM

SELL YOUR TARGET STOCK NOW! by RJF Wed January 7, 2009 @ 2:05 AM
by DanaDaisy Posted Tue November 25, 2008 @ 8:32 AM

Maybe I am in the minority, but at this stage of the game, in the
"times" we are in, I guess I just automatically assume if I manage to
lose the receipt, I lose out. I don't know of any store at the present
time that does still give you the benefit of the doubt to return
something without the receipt. Maybe that's just me, though.

Reply


I got lucky at Lowes by What's all this receipt nonsense? Tue November 25, 2008 @ 5:56 PM

I guses they understand it costs them more to get a customer back by DAVID T. Tue December 2, 2008 @ 1:17 PM
by eckounlmted609 Posted Sun November 23, 2008 @ 1:26 AM

That unethical minority cost Costco over $2 million in loss due to
their lack of a return policy a few years back so in turn they now
have a return policy like 99.9% of the other major retail stores. 90
days with a reciept. No reciept refund , unless it is exclusive to
their company and in that case you get store credit(which from my
understanding not many stores even offer that).

Reply

Get your facts straight by Applejacker Sun November 30, 2008 @ 12:03 PM

Costco is still great about returns with a few exceptions by DAVID T. Tue December 2, 2008 @ 1:27 PM

by Homer S. Posted Sat November 22, 2008 @ 2:12 PM

Return Policy Will Cost Target Millions? Uh oh...better hurry up and
sell that stock, David.

Reply

I own lots of Costo Stock by DAVID T. Tue December 2, 2008 @ 1:28 PM

by friendofjimmyk Posted Sat November 22, 2008 @ 10:58 AM

- "upper level executives that changed the return policy because of
the minority of unethical people are driving business to Wal Mart"

Do you really know that this is why Target changed their policy? for
sure? you've done the research?

- "unless something is done and we are made whole again."

C'mon? Really? A bit dramatic don't you think?

- "could not process the items without a receipt"

Sounds like a well stated policy. No receipt. No return.

- "asked if she can make a small exception"

You'll want an exception. Then Joe the Plumber will want an exception,
then peter, paul, and mary will want an exception. Pretty soon, it's
pointless to even have a return policy.

- "will take the many items I purchased at Target 2 weeks ago, get a
refund, and buy everything at Wal Mart."

This is kind of an empty threat unless you have the receipt for those
items.

You mentioned the stock being at a 5 year low 3 times - redundant and
mentioning it once would've shortened your letter a bit.

- "I just spent over $500.00 for dinner at The Steak at Treasure
Island"

What on god's green earth does this have to do with anything. What
this said to me is that you have money to throw around and here you
are complaining about $40. You mentioned your $150,000 in stock as
well and your new home. Congratulations - but bitching about $40? It
sounds like you are well off enough to donate those unwanted items to
charity and, hey, you can even get a tax deductible receipt.

- I would be willing to accept a $100.00 gift card for my troubles
that I will spend at Target. This isn't much but will make the message
clear that Target needs to change or sales will further decline

You think that $100 "isn't much"? Think about it. If you don't think
$100 is much...then why are you complaining about $40?

- "In addition, you should talk to the executives about showing some
leeway on their return policy"

Again, why would they even bother having a policy if there is room for
leeway?

- "This ridiculous policy has finally reached me and I definitely do
not like it."

From this statement, I gathered that you were not only aware of this
policy, you were okay with it - until it "reached" you.

- "Adjust the return policy to make it more customer friendly"

Actually, what you mean is adjust the return policy so that it fits
what YOU want. As far as other customers are concerned...you don't
care about the policy until it effects you and you are trying to get
around it.

Reply

Tou-che by me&you Sat November 22, 2008 @ 12:22 PM


... by friendofjimmyk Sat November 22, 2008 @ 2:46 PM


Great response. n/t by RedheadwGlasses Sat November 22, 2008 @ 2:54 PM


n/t by friendofjimmyk Sat November 22, 2008 @ 3:07 PM


Haven't you noticed a pattern? It means this: by Dunno Sat November 22, 2008 @ 4:18 PM


It means "no text" by RedheadwGlasses Sat November 22, 2008 @ 7:11 PM


Oh. I get it. n/t by friendofjimmyk Mon November 24, 2008 @ 1:34 PM


"This is kind of an empty threat unless you have the receipt for those items" by Dunno Sat November 22, 2008 @ 4:31 PM

Same last name, same credit card number except for the lost 4 digits by DAVID T. Tue December 2, 2008 @ 1:33 PM

This ordeal got my head heated up. by DAVID T. Tue December 2, 2008 @ 1:30 PM
by KJCat Posted Fri November 21, 2008 @ 7:06 PM

I have found that Target is, in fact, customer friendly if you adhere
to their return policies, as are most stores. The policy is clearly
and prominently displayed at each register. I'm glad they called to
soothe your ruffled feathers, and that's great that they want to be
more customer friendly, but I have to say this: The consumer is
responsible for making themselves aware of the store policies where
they shop. If you choose to shop there and disregard those policies,
then you have only yourself to blame.

Reply

I agree by Marty5223 Fri November 21, 2008 @ 7:17 PM

I had the receipt via my wifes credit card number by DAVID T. Tue December 2, 2008 @ 1:35 PM


Succint by Dunno Sat November 22, 2008 @ 11:17 AM

I Tried, but got customer NO service by DAVID T. Tue December 2, 2008 @ 1:34 PM


by Mrs. Sid Vicious Posted Fri November 21, 2008 @ 2:31 PM

what does your steak dinner have to do with anything?

Reply

$500 dinner. by DAVID T. Tue December 2, 2008 @ 1:38 PM
by franese Posted Fri November 21, 2008 @ 12:30 PM

Personally, I avoid shopping at Wal-Mart...I think locking employees
inside at night is a lot more serious than not allowing returns
without a receipt - I don't know why this has suddenly become an issue
anyway - for years no store would allow returns without a receipt.

Reply

Did you mean Target? by Marty5223 Fri November 21, 2008 @ 3:40 PM


Different by Wolf Fri November 21, 2008 @ 4:29 PM

I believe Target is looking into adjusting their return policy. by DAVID T. Tue December 2, 2008 @ 1:40 PM

by eydieville Posted Fri November 21, 2008 @ 8:24 AM

maybe there's something i'm not getting. i don't understand why, if
you have the receipt, you shouldn't be allowed to return anything to
any store. as long as it is still new, hasn't been used, etc., why
wouldn't any store take their stuff back? what's the reason? i agree
there should be a time limit, but beyond that, i don't get it.

Reply


He didn't have the receipt with him.. by Just Plain Harleycat Fri November 21, 2008 @ 8:27 AM


Trying again later by ST Fri November 21, 2008 @ 2:48 PM

I did not want to take the stuff back home. by DAVID T. Fri November 21, 2008 @ 5:55 PM


Eydie by Chris M Fri November 21, 2008 @ 4:39 PM

Wonderful News...Target will be more CUSTOMER FRIENDLY by DAVID T. Fri November 21, 2008 @ 5:56 PM


three months by eydieville Fri November 21, 2008 @ 11:48 PM


Some customers are not worth the cost to make them happy by Chris M Sat November 22, 2008 @ 9:09 AM


Amen! by MA Cunningham Mon November 24, 2008 @ 9:19 PM

by koz Posted Thu November 20, 2008 @ 10:51 PM

Why don't you help Target out on this a bit. When it comes to
exceptions where should they draw the line in regards to returns? If
the return is under $50 or over, if someone only shops there once or
is a "regular", if they have a real good story with their return or
don't, or maybe if someone is a shareholder or not?

How 'bout this - what if the return is under $50, the customer doesn't
ever shop there, they have a great story with their return and they're
not a stockholder?

I could probably add two dozen more possible exceptions for returns
that would be difficult for anyone to sort through - it's a good thing
stores have policies to take the guess work out of the decision
making.

BTW - If Target made return decisions on a case-to-case basis -
couldn't that eventually open them up to claims of descrimination if
one customers return was accepted and a "different" customer's return
was rejected?

Wow - that could cost Target millions!!

Reply


I understand that David is trying to find a way around this policy by dulynoted (aka duttycalls) Fri November 21, 2008 @ 4:30 PM

I tried to work with them by DAVID T. Fri November 21, 2008 @ 6:00 PM

duly by PlanetFeedback's Mr. Helpful Fri November 21, 2008 @ 6:36 PM


I never know what the return policy is until I actually have to by dulynoted (aka duttycalls) Sat November 22, 2008 @ 8:14 PM

It will NOT cost Target Millions, They will make Millions by DAVID T. Fri November 21, 2008 @ 5:58 PM

by dulynoted (aka duttycalls) Posted Thu November 20, 2008 @ 6:15 PM

Target has had this policy in effect for over 6yrs that I know of and
its a much better place to shop because of it.

As a stockholder I would think you would be more knowledgeable as to
how and why this company is trying to keep theft down in their stores
and still give customers better merchandise at a decent price
therefore making your stocks more valuable.

If people would stop thinking that this policy is a threat to their
personal integrity and instead look at it as loss prevention maybe
their egos would not get so bruised.
I actually like the fact when a store has stricter return policies in
place because I know they are taking the time and energy to keep theft
down in their stores.

Now you want to be rewarded because you could not follow the policy
that is in place.
If Target does send you something I hope you cash it in and forward it
to a charity you support.

Reply


GO DULYNOTED! n/t by Dunno Fri November 21, 2008 @ 12:31 AM

Loss Prevention Technology is Great by DAVID T. Fri November 21, 2008 @ 6:02 PM
by cissy Posted Thu November 20, 2008 @ 2:42 PM

Did you sell your stocks? That would be your ultimate "refund". I am
certain that, in the near future, Wal Mart will be reveiwing their
return policy as the losses(due to fraud) have been on an incline
lately. Otherwise good luck.

Reply

Not Yet by DAVID T. Fri November 21, 2008 @ 6:04 PM

by D. R. Posted Thu November 20, 2008 @ 12:33 PM

You are acting like Target took out their shotgun and aimed it at you.
They have their policies, and they were sticking to them, and you are
coming across as though they are personally attacking you. Oh, and no
matter how you try to rationalize, throwing in the story about the
$500 dinner is just completely irrelevant and pointless. Yes, I know,
Customer Service is No.1" and I will just have to "wait till I get
bitten".

Reply

First response deleted by me&you Thu November 20, 2008 @ 2:16 PM


Your response was deleted by The PlanetFeedback Team Thu November 20, 2008 @ 3:33 PM

What? by me&you Thu November 20, 2008 @ 3:47 PM


That isnt how you framed it which is why the comment was deleted n/t by The PlanetFeedback Team Thu November 20, 2008 @ 4:10 PM
by franese Posted Thu November 20, 2008 @ 11:29 AM

What does spending $500 on dinner have to do with anything????

Nice that you'll "accept" a $100 gift card...maybe Target will ask
Wal-Mart to send you a welcome letter.

Reply

$500 Dinner by DAVID T. Thu November 20, 2008 @ 12:07 PM

$500 dinner by franese Thu November 20, 2008 @ 12:39 PM

What you think may not be what Target thinks. by DAVID T. Thu November 20, 2008 @ 1:20 PM


This simple concept by The PlanetFeedback Team Thu November 20, 2008 @ 2:03 PM

concept by franese Thu November 20, 2008 @ 2:48 PM

I don't see the correlation by Lisa H. Thu November 20, 2008 @ 1:01 PM

$100? by Noir Fri November 21, 2008 @ 12:56 AM
by JulieH Posted Thu November 20, 2008 @ 10:58 AM

David,

I know from personal experience that Target responds to all letters
very promptly. I imagine that you must have received some kind of
response by now, can you let us know what their resolution was???
Thanks!

Reply

No response yet. by DAVID T. Thu November 20, 2008 @ 12:07 PM


You probably got a response.. by Just Plain Harleycat Fri November 21, 2008 @ 8:25 AM

by me&you Posted Thu November 20, 2008 @ 9:29 AM

What was Target's response when you informed them that you will be
selling your $15,000.00 worth of stock because they wouldn't give you
a $35-$40 store credit? Did you tell them that you will make sure that
your wife & kids and (probably)your grandkids never shop there again,
thus costing Target millions?

I'm dying to know what their response was.

Reply

Correction above. by me&you Thu November 20, 2008 @ 9:37 AM
by Final Score: Boys-3, Girls-1 Posted Thu November 20, 2008 @ 8:28 AM

Actually, what is causing Target's stock to do more poorly than
WalMarts, is that in these hard economic times, many people are buying
less "luxuries" and instead buying only the bare necessities. Since
Target specializes more in the home decor and fashion, people don't
need to come in for those things and are instead heading directly to
WalMart for things like soap, food, and cheap clothes, sheets, etc.

It really has nothing to do with the customer service/return policy,
but nice way to try and get the edge on trying to force them to change
their return policy for you. Personally, I think it is one of the
fairest, although strict, return policies I've ever seen.

So you lost your receipt, and you knew you could use the card, why
didn't you bring your wife's card so they could swipe it and process
the return? Doesn't that make sense?
No does not equal bad customer service. Why are you a special
snowflake that deserves an exception? You sound like a little kid
begging to get out of punishment "Please, just this once, I'll never
do it again, I promise".

$100 gift card? For what, not being prepared? Please!!!

Reply


He had the receipt.. by Just Plain Harleycat Thu November 20, 2008 @ 8:36 AM

I had the receipt by DAVID T. Thu November 20, 2008 @ 8:46 AM


So let me get this straight. by Just Me Again....BellaSera Thu November 20, 2008 @ 9:02 AM

I'm Happy with Wal Mart by DAVID T. Thu November 20, 2008 @ 12:12 PM

Good luck at Wal-Mart? by wdgent Tue December 30, 2008 @ 12:17 PM

That's even worse. by Final Score: Boys-3, Girls-1 Thu November 20, 2008 @ 1:45 PM

I was asking for was a little better customer service by DAVID T. Thu November 20, 2008 @ 8:44 AM

by Beeracuda Posted Thu November 20, 2008 @ 1:08 AM

All you were asking for was a $40 gift card for the value of the
returned items, which you would have turned around and spent at the
store anyway. Now somehow you think you deserve a $100 gift card.
Why?

If all you wanted was to return said merchandise, then why are you now
trying to make 2.5 times the amount spent?

Reply

get them thinking by DAVID T. Thu November 20, 2008 @ 8:47 AM


How about if *you* start thinking? by Donno Thu November 20, 2008 @ 10:54 AM

Less hassle at Wal Mart. by DAVID T. Thu November 20, 2008 @ 12:13 PM


by Ricki S. Posted Wed November 19, 2008 @ 10:42 PM

even places like JC Penney's offer a "merchandise voucher" card for
items returned without a receipt. The card can only be used at the
store, but at least you get your money back. Target should look into
these vouchers to fix situations like yours and many others.

Reply

Bravo by DAVID T. Thu November 20, 2008 @ 8:48 AM
by Amy J. Posted Wed November 19, 2008 @ 9:11 PM

You can afford to drop $500 on a dinner, and own $150,000 worth of
Target's stock, and you're being this ridiculous about $45 worth of
merchandise? Seriously?

Give the soap dish and comforter set to a local charity. There are
many people who are in desperate need due to the state of our economy,
especially at this time of year. Then write off the donations on your
tax refund. Tah-dah! Everyone wins.

Reply

Not everyone wins here though. by DAVID T. Thu November 20, 2008 @ 8:52 AM

SELL YOUR 150K WORTH OF TARGET SHARES by RJF Wed January 7, 2009 @ 2:17 AM
by SusanB Posted Wed November 19, 2008 @ 7:45 PM

You asked for an exception to Target's published return policy and the
answer was "no". Case closed.

Reply

You have the power, NOT Target by DAVID T. Thu November 20, 2008 @ 8:55 AM

You are 100% correct, David. by SusanB Thu November 20, 2008 @ 2:31 PM

When in the Course of human events... by phneugling Sun December 21, 2008 @ 1:42 AM

by Michelle O. Posted Wed November 19, 2008 @ 4:48 PM

I have stated many time that I agree that Target has a return policy
that is too rigid. I agree that they should at leat be able to offer
gift cards, but they don't. For people that paid cash, they are out
of luck - no options. But you have an option and simply don't want to
be inconvenienced to have to provide the credit card. Since you know
how you paid for this purchase they will do the return, once you
present the originally used credit card.

Anyway, hopefully they will eventually loosen up a bit - and they
already have in terms of registry returns - but their refund policy is
not only well posted, but very publicly debated and the customer needs
to be responsible and bring in proof of purchse - simple as that.

Reply

NOT as SIMPLE by DAVID T. Thu November 20, 2008 @ 8:56 AM

I don't disagree with you completely by Michelle O. Thu November 20, 2008 @ 11:47 PM
by dg132001 Posted Wed November 19, 2008 @ 4:22 PM

Simple rule in retail: NO RECEIPT=NO RETURN

I never understand why people don't get the simple basic concept.
They attempted to help you the best they could. All your wife had to
do was bring in the credit card that she purchased the items with and
you would get what you want.

It is unreasonable for them to make "exceptions" for you. Rules and
policies are in place for a reason. They did everything that they
could to appease you. It's not their fault that you wanted to be
difficult and not bring the proper documentation.

I'm sure that they will be upset to lose you as a customer, seeing as
you feel that you shouldn't have to abide by their simple, basic
policies, and exceptions should be made because, well, you're you.

Reply

Please read other relies. Thanks. by DAVID T. Wed November 19, 2008 @ 4:28 PM

NO EXCEPTION = NO BUSINESS FROM ME by DAVID T. Thu November 20, 2008 @ 9:03 AM

3 month old comforter, they probably dont sell anymore, and a soap dish, really, all over a soap dish?? by blondie615 Sat November 29, 2008 @ 2:44 AM

by Maegan Z. Posted Wed November 19, 2008 @ 3:01 PM

Take the items to Wal-Mart then, and let us know if Wal-Mart takes
them back.

Reply

This would be unethical. by DAVID T. Wed November 19, 2008 @ 3:04 PM


But it would also be "customer service." by Just Me Again....BellaSera Wed November 19, 2008 @ 3:21 PM

don't be ridiculous by DAVID T. Wed November 19, 2008 @ 3:24 PM


But the point is that plenty of people HAVE taken items back to a store that they didn't purchase from. by Just Me Again....BellaSera Wed November 19, 2008 @ 3:40 PM

I do not do this by DAVID T. Wed November 19, 2008 @ 3:47 PM


I'm sure you don't do that. by Just Me Again....BellaSera Wed November 19, 2008 @ 4:07 PM

Most people are honest by DAVID T. Wed November 19, 2008 @ 4:31 PM


BellaSera by Donno Wed November 19, 2008 @ 6:06 PM

Bravo by DAVID T. Thu November 20, 2008 @ 9:04 AM

it is also just as unethical to ask for a one hundred dollar gift card by dottiejean28 Wed November 19, 2008 @ 5:40 PM

Just Good Business by DAVID T. Thu November 20, 2008 @ 9:08 AM


That's not good business by MA Cunningham Thu November 20, 2008 @ 1:42 PM

by mikedthornton Posted Wed November 19, 2008 @ 2:14 PM


I'm a bit trepiditous about jumping into this one, but here it goes.

David is right. Customer service is a large portion of what drives a
customer's loyalty. I'm not sure I can agree with him, however, that
customer service is the equivalent of always saying yes to the
customer.

While it would be really awesome if all retail chains operated from
the "here's the rule, but be flexible with it" perspective, but that
always brings up the "equal treatment" issue. In today's world, we
have a lot of electronic blog sites (we all know who they are), and
when an exception is made anywhere, for any reason, the blogs light
up. When the same exception is not made for everyone, then the
company is bashed over, and over, and over. We've all seen it. The
electronic world is forcing companies to be uniform.

Then there's the whole issue of dishonesty by a subset of the world.
I recently saw a utube video where someone was describing in detail
how to use my company's no receipt needed policy in conjunction with
sales in order to make a sizeable amount of cash on gift cards. It's
sad, but it's reality. The honest consumer is frustrated and wants to
say "but it's not me." The company, however, has to guard against
it.

I have no problem with David trying to get an exception, and then
voicing his dislike of the inflexibility. I probably would have
phrased things a bit differently, but he has every right to speak his
mind and vote with his checkbook.

I am kind of curious, however, if the outcome would have been
different if the wife had simply stopped in with the merchandise and
the actual amex. There's no way Target will take the number over the
phone, but the actual, physical card should have resolved the issue by
allowing them to pull up the receipt.

As for me -- I like Target and have no problem hanging onto the
receipts until I'm sure I don't need them. No matter how bad Target
got, though, I still couldn't bring myself to go into Walmart.



Reply

I enjoy spending my money by DAVID T. Wed November 19, 2008 @ 2:29 PM

Not disagreeing with your choice at all. by mikedthornton Wed November 19, 2008 @ 2:42 PM

I do not have peace of mind at Target. by DAVID T. Wed November 19, 2008 @ 2:47 PM

No assumptions at all by mikedthornton Wed November 19, 2008 @ 3:02 PM

Shopping at Target makes me uncomfortable. by DAVID T. Wed November 19, 2008 @ 3:10 PM


In case you missed it by Donno Wed November 19, 2008 @ 2:46 PM

Wal Mart makes exceptions. Wal Mart gets my business. by DAVID T. Wed November 19, 2008 @ 2:52 PM


This is not some new policy though. by Just Me Again....BellaSera Wed November 19, 2008 @ 3:20 PM

I am not a happy Target customer by DAVID T. Wed November 19, 2008 @ 3:23 PM


burned by Bill R. Wed November 19, 2008 @ 4:20 PM

I shop Wal Mart by DAVID T. Wed November 19, 2008 @ 4:32 PM


You liked their business model just fine until you were expected to follow it. by Just Me Again....BellaSera Wed November 19, 2008 @ 5:19 PM

They refused to accomocate me. by DAVID T. Thu November 20, 2008 @ 9:11 AM

You should be glad as a stockholder... by radar12 Wed November 19, 2008 @ 9:31 PM

Our investment in Target just went to the toilet. by DAVID T. Thu November 20, 2008 @ 9:16 AM
by Lisa H. Posted Wed November 19, 2008 @ 1:41 PM

While your letter is well written, it contains way to much information
that no on who might read it from Target will care about. Such as how
much you spent on dinner elsewhere, that you bought a house 2 weeks
ago when that timing has nothing to do with the purchases you made and
how much stock you may have.

Frankly, I'm glad they have a strict return policy as I believe it
helps keep prices down, and since it's clearly posted I know what I
have to do to make a return. I've returned things to both Target and
Wal-Mart following the policy and was fine.

I think that asking for an expection is reasonable. However, getting
upset when they don't doesn't seem to be as reasonable.

On a side note, since many stocks are at 5 year lows, I'm surprised
you would be willing to take a huge loss over a $40 comforter to make
a point.

Reply

Invest in what you know, not what you assume. by DAVID T. Wed November 19, 2008 @ 2:17 PM

Just out of curiosity... by mikedthornton Wed November 19, 2008 @ 2:29 PM

Give them Peace of Mind. by DAVID T. Wed November 19, 2008 @ 2:42 PM


At the discretion of management... by myswtghst Wed November 19, 2008 @ 2:50 PM

Managers are professional and human. by DAVID T. Wed November 19, 2008 @ 2:56 PM


Let me say this, too by myswtghst Wed November 19, 2008 @ 3:11 PM


Oops by myswtghst Wed November 19, 2008 @ 3:12 PM

You are the bomb by DAVID T. Wed November 19, 2008 @ 3:16 PM


Why all the fuss? by myswtghst Wed November 19, 2008 @ 4:36 PM

The store manager was a woman by DAVID T. Wed November 19, 2008 @ 4:38 PM

You are making an assumption by Lisa H. Wed November 19, 2008 @ 2:57 PM

Shop where I am happy before, during and after the purchase by DAVID T. Wed November 19, 2008 @ 3:00 PM

Not exactly by Lisa H. Wed November 19, 2008 @ 3:06 PM

Just my thoughts by DAVID T. Wed November 19, 2008 @ 3:11 PM

The math doesn't work by mikedthornton Wed November 19, 2008 @ 3:14 PM

They refused to work with me. by DAVID T. Wed November 19, 2008 @ 3:20 PM

Credit Card Numbers by mikedthornton Wed November 19, 2008 @ 3:28 PM

refused to help is accurate by DAVID T. Wed November 19, 2008 @ 3:31 PM

I supposed... by mikedthornton Wed November 19, 2008 @ 4:33 PM

Wal Mart is my place now by DAVID T. Wed November 19, 2008 @ 4:36 PM

You said it by Lisa H. Wed November 19, 2008 @ 2:48 PM

Loss Today, Gain Tomorrow by DAVID T. Wed November 19, 2008 @ 3:02 PM
by JohnF225 Posted Wed November 19, 2008 @ 1:23 PM

Frankly, David, after reading your letter, the replies to your letter,
and all of your replies to the replies, you are coming across as
nothing more than a spoiled child having a temper tantrum because you
didn't get exactly what you wanted.

Companies have return policies in place for a reason, and guess
what....Wal-Mart has policies as well, and what are you going to do
when the day comes that you run up against those policies, and are
refused something?

You were provided customer service. Just because you didn't get the
answer you wanted doesn't mean that you weren't provided customer
service. NO customer service means that they were rude to you, were
abusive, etc. Your letter indicates that they were none of those
things.

Someone asked whether you would still be up in arms about Target's
return policy if it hadn't affected you, and you replied that you
would. Well, according to something you said in your letter, I doubt
that is the case. You stated, and I quote, "This ridiculous policy
has finally reached me and I definitely do not like it." Certainly
sounds like if it hadn't happened to you, you could have cared less.

I live equidistant from both a Wal-Mart and a Target. I gladly go to
Target over Wally World and pay their slightly higher
prices.....better selection, better quality, friendlier employees,
MUCH cleaner store. THOSE things are what make an enjoyable shopping
experience.

Reply

PEACE OF MIND by DAVID T. Wed November 19, 2008 @ 2:11 PM

My Peace Of Mind by JohnF225 Wed November 19, 2008 @ 4:31 PM

Wal Mart has a fair return policy by DAVID T. Wed November 19, 2008 @ 4:35 PM


John, by ams1001 Wed November 19, 2008 @ 9:37 PM

Hope your Wal Mart gets better. by DAVID T. Thu November 20, 2008 @ 9:17 AM


That's my experience as well.. by Just Plain Harleycat Thu November 20, 2008 @ 11:53 AM

by Marty5223 Posted Wed November 19, 2008 @ 1:04 PM

Watch Dr. Phil Show today on shoplifters. You will know why stores
have these strict policies. This one family with their children
admited to stealing thousands of dollars. That is just two people.
Another crook said he had stolen over 3000 times during his life. He
was married and had children. He got caught stealing a shirt with his
child. I have caught many shoplifters with their children when I
worked security.

As far as the comment below about Sears. I use to work at Sears and
was in charge of security. We absolutely did not give cash back to
every person that comes in without a receipt. We didn't even do this
decades ago. We would say we were researching the purchase amd a
check would be mailed. Those refunds slips remained in a file box and
checks were rarely sent out. Now these refunders are tracked company
wide by computers.

I love stores that are strict with their returns! Why? Because I
don't like paying more for merchandise because someone stole it. Not
only are stores having to spend more for security and staff to protect
goods we all pay for everything stolen.

There is no real way for a store to know what is stolen, and what is
purchased without that reciept.

I have even caught shoplifters using fake receipts. They would create
receipts and screw things up like store numbers or tax rates. A
closer look and you would discover the receipt was a fake. You also
have the people that steal duplicates or come back in with a receipt
and pick up the exact same item and refund it even with a receipt.

You should be happy Target is doing something about shoplifters with
their Fair to everyone strict policy. Do you not realize that
shoplifters (not all but some) would be happy to get a gift card for
stolen merchandise to a store like Target.

Reply

Marketing costs more than theft. by DAVID T. Wed November 19, 2008 @ 2:04 PM

My response since you asked David by Marty5223 Wed November 19, 2008 @ 4:44 PM

That's bad customer service. by DAVID T. Thu November 20, 2008 @ 9:21 AM

I don't really see by Marty5223 Thu November 20, 2008 @ 9:42 AM

sears by Nicole F. Wed November 19, 2008 @ 3:40 PM

I will check out Sears by DAVID T. Wed November 19, 2008 @ 3:49 PM

Nicole by Marty5223 Wed November 19, 2008 @ 4:59 PM

that's true by Nicole F. Wed November 19, 2008 @ 9:51 PM

Will Sears make exceptions? by DAVID T. Thu November 20, 2008 @ 9:23 AM

by Donno Posted Wed November 19, 2008 @ 12:44 PM

but do you have evidence that a difference in customer service is the
cause? Would you extend your observation to what is happening to
competitors in the economy in other industries? Would you be willing
to consider that the reason WalMart is doing better thna most
retailers is that they have the lowest prices, and people are
tightening their budgets in a way not seen in decades?

"Wal Mart needs competition" Why? Why not let all the people who are
satisfied with what WalMart "offers" shop at WalMart, and the rest of
us can choose between all the other establishments?

Reply


And by Donno Wed November 19, 2008 @ 12:46 PM

Taget refused to take it. by DAVID T. Wed November 19, 2008 @ 1:00 PM

Goodbye Target. Hello world. by DAVID T. Wed November 19, 2008 @ 12:49 PM


If you are happy shopping at WalMart by Donno Wed November 19, 2008 @ 1:11 PM


"are" by Donno Wed November 19, 2008 @ 1:22 PM

customer service is king by DAVID T. Wed November 19, 2008 @ 1:57 PM


"They have better stuff for my home than Target, much upscale looking" by Donno Wed November 19, 2008 @ 2:19 PM

I'm with you on that by Lisa H. Wed November 19, 2008 @ 2:59 PM

my recent experience at Wal Mart by DAVID T. Wed November 19, 2008 @ 3:26 PM

Me too by Lisa H. Wed November 19, 2008 @ 3:31 PM

Just look by DAVID T. Wed November 19, 2008 @ 3:34 PM

I have by Lisa H. Wed November 19, 2008 @ 3:39 PM

Macy's is very upscale by DAVID T. Wed November 19, 2008 @ 3:51 PM


Wal Mart sells junk.. by Just Plain Harleycat Wed November 19, 2008 @ 3:18 PM

I like quality and value by DAVID T. Wed November 19, 2008 @ 3:28 PM


Where is the quality? by Donno Wed November 19, 2008 @ 10:53 PM

Now that's peace of mind. That's value. That's Wal Mart. by DAVID T. Thu November 20, 2008 @ 9:26 AM

Without the hassle? by wdgent Tue December 30, 2008 @ 12:33 PM

Some, but not all by Lisa H. Wed November 19, 2008 @ 3:33 PM

Just Look by DAVID T. Wed November 19, 2008 @ 3:36 PM


Mostly appliances.. by Just Plain Harleycat Wed November 19, 2008 @ 4:36 PM

At least Wal Mart will take it back by DAVID T. Wed November 19, 2008 @ 4:39 PM

by LadyMac Posted Wed November 19, 2008 @ 12:40 PM

I understand your point.

It's your perogative to shop whereever you want and you won't be
shopping at Target any more due to their overly rigid return policy.
And I see nothing wrong with asking for an exception to be made. If
you don't ask, you don't get.

FWIW, I agree with you about customer service being the most important
thing out there and that there should be some flexibility allowed at
the store level. The store would, of coure, be justified in denying
your request, just as you're equally justified in not shopping there
any more.

And frankly I'm of the opinion that Target needs customers more than
we need them.

Oh, and can someone explain to me why the OP is just supposed to suck
it up and take it if he thinks the return policy is too rigid?

Reply

Bravo & Christmas is coming by DAVID T. Wed November 19, 2008 @ 12:45 PM


What a ridiculous statement by RedheadwGlasses Wed November 19, 2008 @ 1:25 PM

My thoughts by DAVID T. Wed November 19, 2008 @ 1:50 PM


An educated customer by Donno Wed November 19, 2008 @ 2:25 PM

My Choice is NOT Target by DAVID T. Wed November 19, 2008 @ 2:31 PM


I don't think he should "suck it up" by myswtghst Wed November 19, 2008 @ 2:20 PM

I just hope they take better care of you. by DAVID T. Wed November 19, 2008 @ 2:37 PM


Well by myswtghst Wed November 19, 2008 @ 2:53 PM

I am very happy shopping elsewhere. by DAVID T. Wed November 19, 2008 @ 3:32 PM


Receipt lookup by ams1001 Wed November 19, 2008 @ 9:22 PM

now all the hassle by DAVID T. Thu November 20, 2008 @ 9:29 AM

by Nicole F. Posted Wed November 19, 2008 @ 12:08 PM

Shop at Sears...they let your return just about anything without a
receipt but you'll get the last sale price and a gift card only.

Target is and always will be very aggressive in their return policy
and I feel that they have every right to be so.

Heck, maybe if Sears was so aggressive, they wouldn't be having all
these problems now.

Allowing any and every return can be finacially crippling. Look at
Sears--they didn't even have a return policy five to six years ago.
You brought something in--they'd give you cash back for it. Didn't
matter if it was used, abused, etc. Now they are struggling to stay
afloat.

Target needs to protect their bottom line. You are a stockholder, so I
am sure you appreciate them having such an aggressive return policy.
More money in your pocket, isn't it?

Reply

Sears, here I come. by DAVID T. Wed November 19, 2008 @ 12:30 PM

by Just Me Again....BellaSera Posted Wed November 19, 2008 @ 11:16 AM

Just out of curiosity, had this policy not affected you personally
would you still be so bent out of shape about it?

My guess is no. And despite your efforts to convince everyone to the
contrary, by asking for an exception to made just for you, you ARE
asking for special treatment. You're also basically blackmailing
Target by threatening to dump all your stock and return all your
previously purchased items unless they kowtow to your demands. (By the
way, make sure you have a receipt for all those items you're planning
on returning.) Again, if that's not asking for special treatment, I
don't know what is.

"Bad business" is relative. If you're a receipt-saver like me, there
really is no issue. If you're not, well, I don't see this as being the
store's problem. Target gave you a receipt when you purchased whatever
it was you were trying to return, and their return policies are
clearly posted. It's not their fault you couldn't hold on to the
receipt.

Target has this policy for years, and yet, people still continue to
shop there. Walmart has had its own criticisms, and yet, people
continue to shop there too. I don't see either store going down in the
future. But if you want to dump all your stock and strong arm your
friends and family into not shopping where they please, by all means,
knock yourself out.

I wish you luck with that $100 giftcard, though. Let us know when you
get it.

Reply


Let us know when you get it. by Bill R. Wed November 19, 2008 @ 11:30 AM

Compensation by DAVID T. Wed November 19, 2008 @ 1:02 PM


This is almost as bad as the guy who wanted a $50 giftcard by Nate. Wed November 19, 2008 @ 12:06 PM


I had forgotten all about that Nate by Donno Wed November 19, 2008 @ 12:50 PM

Everyone is Special not just Me by DAVID T. Wed November 19, 2008 @ 12:42 PM


I have been "burned" before, and yes, at Target. by Just Me Again....BellaSera Wed November 19, 2008 @ 1:10 PM

PEACE OF MIND by DAVID T. Wed November 19, 2008 @ 1:46 PM


"If I mess up than Target should take care of me." by myswtghst Wed November 19, 2008 @ 2:36 PM

I no longer like them. by DAVID T. Wed November 19, 2008 @ 3:53 PM


Baloney by RedheadwGlasses Wed November 19, 2008 @ 1:26 PM

Bad business model = bad business by DAVID T. Wed November 19, 2008 @ 1:49 PM

by Maegan Z. Posted Wed November 19, 2008 @ 10:52 AM

SAVE YOUR RECEIPTS PEOPLE!!! Why is this such a difficult concept?

Reply

No receipt, than gift card. by DAVID T. Wed November 19, 2008 @ 12:52 PM


Why is THIS so difficult? by myswtghst Wed November 19, 2008 @ 2:31 PM

Your answer: loss prevention by DAVID T. Wed November 19, 2008 @ 3:44 PM


Jail for a soap dish, eh? by myswtghst Thu November 20, 2008 @ 2:09 PM


by Blackrack Posted Wed November 19, 2008 @ 9:28 AM

Question, if you're worth this much money, why are you buying your
sheets at Target/why do you care about $40?


Reply

Shop at Wal Mart so You can Invest by DAVID T. Wed November 19, 2008 @ 10:05 AM
by Kelshir Posted Wed November 19, 2008 @ 9:23 AM

You spent $500 on dinner and you are threatening to shop at Wal-Mart?
You spend lots of money and your threat is to go to Wal-Mart?

Do you actually expect better customer service at Wal-Mart than when
you shopped at Target? Besides, Target has had that return policy for
a long long time.

I doubt you or your family will actually stop shopping at Target to
shop at Wal-Mart.

Reply

Wal Mart is Different by DAVID T. Wed November 19, 2008 @ 9:59 AM
by Jill7 Posted Wed November 19, 2008 @ 9:19 AM

I respect Target for being very specific with their return policy and
treating EVERY customer the same. Why should it matter that you can
spend $500 on dinner and someone else may have NEVER had $500. to
spend on luxuries? Does that somehow make you a better person, make
you more entitled to exceptions than someone who works hard to earn a
barely livable income. Wow, people like you are hard to take.

Targets return policy is very clear and I will continue to shop at
Target, and here is the magic secret to easy returns at
Target......Save your receipt!!!

Reply


I agree with you completely! by Casmly Wed November 19, 2008 @ 9:30 AM

jobs that are pretty decent by DAVID T. Wed November 19, 2008 @ 1:05 PM

I am not a better person than you by DAVID T. Wed November 19, 2008 @ 9:50 AM


by Venice Posted Wed November 19, 2008 @ 9:04 AM

"the comforter set was purchased 3 months ago." Was it past 90 days?
Without a receipt, how is Target supposed to know if you were even
within the time frame for returns? You not only didn't have a receipt,
but the 90 days were probably up. How many returns have you made
within the last year without a receipt? Did you go over the limit?

I really think you're expecting special treatment just because you own
stock. The employees couldn't care less what you own or how much you
spend on your friends. They are not authorized to treat you the way
you treat your friends. At the risk of setting you off even more,
you're one of the reasons for Target's strict return policy. It's
people like you who spoil it for the rest of us.

Reply

I am not expecting special treatment by DAVID T. Wed November 19, 2008 @ 9:44 AM


exception = special treatment by SuzieCat Wed November 19, 2008 @ 10:20 AM

Exception = Good Business by DAVID T. Wed November 19, 2008 @ 12:56 PM


actually by SuzieCat Wed November 19, 2008 @ 5:15 PM

We'll see what happens. by DAVID T. Thu November 20, 2008 @ 9:30 AM

Peace of mind is by MoDean Wed November 19, 2008 @ 9:19 PM

I can stop shopping at Target. by DAVID T. Thu November 20, 2008 @ 9:32 AM


Target's return policy doesn't affect me at all by Venice Wed November 19, 2008 @ 4:07 PM

I hope you don't get burned. by DAVID T. Wed November 19, 2008 @ 4:40 PM


If I do, I certainly won't whine about it... by Venice Wed November 19, 2008 @ 5:03 PM

I am Happy to say I Shop at Wal Mart. Go Wal Mart! by DAVID T. Thu November 20, 2008 @ 9:32 AM

by RedheadwGlasses Posted Wed November 19, 2008 @ 9:03 AM

I bet your wife continues to shop at Target.

Reply

My wife now LOVES Wal Mart by DAVID T. Wed November 19, 2008 @ 9:36 AM


Painful? by ams1001 Wed November 19, 2008 @ 7:47 PM


Personally.. by Just Plain Harleycat Wed November 19, 2008 @ 11:59 AM

Wal Marts near my house ROCKS! by DAVID T. Wed November 19, 2008 @ 1:07 PM

Wal-Mart by franese Thu November 20, 2008 @ 4:32 PM

by MA Cunningham Posted Wed November 19, 2008 @ 9:01 AM

Target doesn't care that you just bought a house, it's completely
irrelevent to them. While I realize that you think that makes you
look like a valuable and desirable customer to have, the fact that
you're writing this letter clearly shows them that you are not.

Are you really so naive to think that scammers haven't pulled the same
kind of ploy? Seriously?

I can tell you right now what their thoughts about your letter will
be, David, NO! This "minority" of unethical folks that you hold
accountable for the policy (which has actually ALWAYS been in force,
but they were trying to be "customer driven") was obviously
significant enough to make a dent in their bottom line as far as
shrink was concerned, so they went back to sticking to the rules.

Your inconvenience for failing to show up with the receipt or the
correct credit card is unfortunate, but also something you can't blame
anyone else but yourself for.

And I can't believe you had the NERVE to ask for a gift card on top of
all that! GEEZ!

Reply

Customer Service is #1 by DAVID T. Wed November 19, 2008 @ 9:22 AM


What planet are YOU living on? by MA Cunningham Wed November 19, 2008 @ 10:41 AM

I don't want my backside kissed! by DAVID T. Wed November 19, 2008 @ 1:32 PM


So what you're saying is by MA Cunningham Thu November 20, 2008 @ 11:56 AM


by RowdyRetailer Posted Wed November 19, 2008 @ 8:59 AM

Did you only come to find out their return policy when it affected you
personally???

Come on, you are a MAJOR MAJOR MAJOR stock holder and spend TONS of
money inside of Target and you don't know Target's Return Policy???
This is not a new policy. You would think a MAJOR MAJOR MAJOR
stockholder would know that!

I have a feeling you knew the policy from the beginning you just got
irked when it was applied to you!


Good Day

Reply

Customer Service is #1 by DAVID T. Wed November 19, 2008 @ 9:13 AM

by Just Plain Harleycat Posted Wed November 19, 2008 @ 8:22 AM

Why should you be the exception? Are you special because you can drop
$500 on a dinner? The policy is no receipt, no return. Target does
make certain exceptions for no receipt returns, I think it's 2 per
year under a certain amount. That leads me to believe that you
already returned items in the last 12 months without a receipt.

I think you will find more and more retailers instituting this policy,
including Wal Mart.

Reply

Customer Service is #1 by DAVID T. Wed November 19, 2008 @ 9:10 AM


I will never get hit.. by Just Plain Harleycat Wed November 19, 2008 @ 9:52 AM

$500 Dinner by DAVID T. Wed November 19, 2008 @ 10:07 AM


Also.. by Just Plain Harleycat Wed November 19, 2008 @ 10:36 AM

I want PEACE OF MIND when I shop. by DAVID T. Wed November 19, 2008 @ 1:20 PM


So the bottom line is.. by Just Plain Harleycat Wed November 19, 2008 @ 3:29 PM

I just want to keep shopping. by DAVID T. Wed November 19, 2008 @ 3:40 PM


You didn't answer the question.. by Just Plain Harleycat Wed November 19, 2008 @ 4:47 PM

Would you be happy with the $17.50 (or less)? YES. by DAVID T. Thu November 20, 2008 @ 9:33 AM


TEN YEARS AGO, return policies were much more liberal at almost ALL retailers by olie Wed November 19, 2008 @ 7:57 PM

I offered my wife's credit card number to verify proof of purchase by DAVID T. Thu November 20, 2008 @ 9:35 AM


OH COME ON! by MA Cunningham Thu November 20, 2008 @ 7:08 PM

by Bill R. Posted Wed November 19, 2008 @ 8:05 AM

David T.,

Because you failed to retain your receipt and got clipped for $500 for
dinner you expect Target to waive on their policy and send you a $100
gift card?

I am confident Target will and should not cave on this blatant attempt
to skirt thier policy.

Dispose of your stock? You rode it down. You decide.

This letter will be the toast of many a water cooler chat today.

BillR.


Reply

Customer Service is #! by DAVID T. Wed November 19, 2008 @ 8:28 AM

But now...NOT! by DAVID T. Wed November 19, 2008 @ 1:16 PM


With all due respect... by ams1001 Wed November 19, 2008 @ 7:37 PM

if Target feels the way you do they lost my business by DAVID T. Thu November 20, 2008 @ 9:37 AM


That's because you didn't have the physical card. by ams1001 Thu November 20, 2008 @ 7:25 PM


by Nate. Posted Wed November 19, 2008 @ 8:03 AM

Newsflash- the policy applies to you too! Ignorance is no excuse.
Their policy is their policy, plain and simple. Since you are such a
frquent customer, next time you go bring your wife. Secondly, since
you are so rich is $40 that big of a deal?

Reply

Customer Service is #1 by DAVID T. Wed November 19, 2008 @ 8:51 AM


David- by Nate. Wed November 19, 2008 @ 9:11 AM

I am not a royal imperial king by DAVID T. Wed November 19, 2008 @ 10:19 AM


I have been "hit" by Nate. Wed November 19, 2008 @ 11:03 AM

What about Gifts. Why Hassle? by DAVID T. Wed November 19, 2008 @ 1:13 PM

Please do check by nater63908176 Wed November 19, 2008 @ 1:29 PM

3 non-receipt returns every 6 months by DAVID T. Wed November 19, 2008 @ 1:37 PM


Just so you know by Nate. Wed November 19, 2008 @ 1:38 PM

Better Service & Thanks by DAVID T. Wed November 19, 2008 @ 1:41 PM


Excellent point truly by Nate. Wed November 19, 2008 @ 1:42 PM

Thanks by DAVID T. Wed November 19, 2008 @ 1:47 PM

by SuzieCat Posted Wed November 19, 2008 @ 7:38 AM

I know it can be frustrating, but if an exception is made for you, it
must be made for everyone.

And what in the world does a $500.00 steak dinner have to do with a
target return?

Reply

Customer Service is #1 by DAVID T. Wed November 19, 2008 @ 8:39 AM

Exceptions are NOT mad when an employee could be fired by dottiejean28 Wed November 19, 2008 @ 8:49 AM

Exceptions by Store Management by DAVID T. Wed November 19, 2008 @ 9:26 AM

Store Management DOES Have Authority.... by JohnF225 Wed November 19, 2008 @ 9:37 AM

NOT: Policies are in place for a reason, and must be enforced for one and all. by DAVID T. Wed November 19, 2008 @ 10:14 AM

$500 Steak Dinner by DAVID T. Wed November 19, 2008 @ 9:32 AM


You're willing to spend $500 on dinner with friends but by olie Wed November 19, 2008 @ 7:36 PM

Target refused to accommodate me by DAVID T. Thu November 20, 2008 @ 9:37 AM

You Need to Grow Up! by SV1 Tue October 19, 2010 @ 1:15 PM




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