|
|
 My online order
Posted Tue November 29, 2011 9:31 am, by Theresa K. written to Target.com
Write a Letter to this Company
On 11/21/11 I placed an order at Target.com for a Christmas tree, I received an email telling me that my expected delivery date was going to be 12/1-5 which was about perfect. This morning I received an email telling me that there was a problem with my order and my new expected arrival date would be 12/9-13 and I wouldn't be charged until the item shipped also if there was a problem with the new dates I could cancel my order. Since I was charged this morning anyway and the new dates weren't acceptable (by then the holiday season would be almost over and it's a seasonal item) I decided to call them up and cancel my order. The first person I spoke to told me that my item would be delivered on the 13th, I explained to her that I wanted to cancel my order and be issued a refund since it's a seasonal item, she said that the order was in the shipping phase and it can't be cancelled. I asked why I was told that it could be cancelled and I wouldn't be charged if it was in the shipping phase, she said that I could refuse the delivery and that's all I could do, I asked to speak to a supervisor and before I could finish the sentence I was hung up on. I called back and went through the same speech with the next lady, she again told me that I could either refuse delivery or return the item to a Target store, I tried to explain to her that the reason I ordered it online was that I didn't have a way to pick the item up from the store or in this case return it. I was then transferred to someone else who told me pretty much the same thing, my order was in the shipping phase and I might get it before the 13th, I explained to her my frustration about this being a seasonal item and by the 13th the holiday would be almost over and since they already charged me I couldn't very well go out and order a tree from another company because not only were they making me wait much longer than initially quoted they also had my money. The lady was extremely nice, of course that could have been because by this time I was crying from frustration, she offered to refund my shipping and I explained to her that the shipping was free on the item, she put me on hold and came back to tell me that she could give me 10% off. I appreciate that offer but really I just want my order cancelled and the money refunded so that I can take my business elsewhere. In the end she told me that she would forward my issue to someone else and if my request was approved I'd hear from someone in 24-48 hours, if not I could call back but there was nothing the could really do since the item was in the shipping phase. Nobody could explain to me exactly what the shipping phase was and why it takes so long. After this I know that I will never buy anything from Target.com again and right now I do not think I will shop in one of their stores either.
I would like for my order to be cancelled and the money refunded to my card. I'm stuck in limbo right now, I cannot go out and buy another tree since the money has been charged, so I have to either wait until the 13th for the Christmas tree or spend double the money now to get another and then when they ship it refuse the delivery and have to wait 7-14 days for a refund after they receive the item. Either way I lose.
 Reply
| Log In/Create an account | 26 comments |
|
|
| PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately. |
 |
 |
 |
|
|
by tali Posted Wed November 30, 2011 @ 7:13 AM
|
|
|
And what about the 12 Days of Christmas? which run through Jan. 5?
Though I don't suppose anybody celebrates them anymore.
Reply
|
|
|
|
|
|
by Reecy Posted Tue November 29, 2011 @ 9:46 PM
|
|
|
I received a phone call from a very nice guy this evening from Target.
He said that he wasn't sure why I was being given wrong information or
why I was sent the email, he said that his computer showed that I
should receive my order on the 2nd and if I didn't then give them a
call back and they would see what the issue was. He also said that I
would receive a generic email (which I did) saying that my item had
shipped and couldn't be changed but not to pay attention to that since
we had spoke.
I am extremely happy that they took the time to actually call me and
not to send me a form email. What really amazes me is that he replied
to my complaint on here and not the internal email from the
representative that I spoke with.
Reply
|
|
|
Very nice
by Lisa H. Wed November 30, 2011 @ 9:44 AM
|
|
|
|
|
|
|
|
|
by PepperElf Posted Tue November 29, 2011 @ 3:15 PM
|
|
|
Although technically the holiday won't be "almost over" by the time
the tree arrives I fully agree that she should be allowed to cancel
her order and take her business elsewhere.
You don't just put up the tree on the 24th and take it down right
after you open your gifts or even on the 26th.
You start preparing your heart and mind at the start of season which
is the first day of Advent.
I would recommend contacting your bank or credit card company and
asking about what options you have for getting a refund.
Reply
|
|
|
I agree...
by jeishere Tue November 29, 2011 @ 5:09 PM
|
|
|
|
Thank you
by Reecy Tue November 29, 2011 @ 5:27 PM
|
|
|
|
I agree
by Lisa H. Tue November 29, 2011 @ 5:59 PM
|
|
|
|
|
|
|
|
|
|
|
I am with Redhead in that the 13th of December is not past the
holiday. All my life in America, I put our Christmas tree up two weeks
before so that's normal, to me. Then we kept it up through New Year's
Day. Has this changed in the last two years? Or maybe it's regional?
Personal preference aside, I think Target.com did a great job of
trying to resolve the issue. A 10% discount? That's the most customer
service can do.
Where "elsewhere" would you take your business? If you don't have a
way of picking up or returning the item instore? I don't at all mean
to sound snarky, I hope I don't.
In the future, plan far, far ahead. You placed the order during the
busiest week of the year. This is what happens. I hope you have a
happy holiday season regardless.
Reply
|
|
|
Varla
by Reecy Tue November 29, 2011 @ 2:36 PM
|
|
|
|
|
|
|
|
|
|
NO THE HOLIDAY SEASON WON'T BE ALMOST OVER. My god, when does
christmas start for some people?
It sounds like the email was in error. You've been told several times
what the deal is. How many times do you want to hear the same thing
over and over? WHy do you think you'll get a different answer if you
keep asking/calling?
Reply
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
RE; McJohn
by Reecy Tue November 29, 2011 @ 1:04 PM
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
SHARED LETTERS 
del.icio.us
Digg this
