POOR service at Manotick Ontario Location Tim Hortons!

Posted Sun April 23, 2006 2:55 pm, by Marissa C. written to Tim Hortons

Write a Letter to this Company

On my way to work we stopped at Tim Hortnos around 5:45 AM a time when there SHOULD be NO wait time once so ever. It was Located in Manotick Ontario Canada. So we go in, and stand for almost 10 mins.. 2 people are working drive thru and no one is in site for the cashes inside the tim hortons. They were ALL about 5 of them outside having a smoke break. They saw us come in because they were standing beside the entrance. It was rude and disgusting... This has happened atleast 3 times. Even the damn bakers were out there. Where do these employees come from anyways? It takes 30 seconds to take my money and pour my coffee....jeesh! Manotick has lost one very good customer! And Im sure they have lost many more!

I think that these employees need to plan their break schedule at different times. NOT everyone should be out having a smoke while theres atleast 3 people in line. And they should also be fired. Its the worst customer service I HAVE ever seen! Especially since it has happened numerous times. I have never had problems with any other Tim Hortons Franchise. Except this one.

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Re: POOR service at Manotick Ontario Location Tim Hortons! by gip Posted Tue April 25, 2006 @ 6:40 AM Most Tim Hortons have 2 people working the midnite shift which is usually 10pm to 6am. What you probably saw was the employees coming in for their shifts that usually run from 6am to 2 or 3pm. While I don"t condone employees smoking by the front doors it is their perogitive to spend their time the way they want. Most Tim Hortons are not very busy on a Sunday morning so they was probably something going on that the scheduling manager was unaware of. Reply Re: POOR service at Manotick Ontario Location Tim Hortons! by p d Posted Mon April 24, 2006 @ 9:52 PM Do them all a favor and stop going there. Reply Re: POOR service at Manotick Ontario Location Tim Hortons! by tickytack Posted Mon April 24, 2006 @ 10:08 AM LOL - they should be fired AND plan their breaks better? What a pathetic person you must be to demand someone have their livlihood taken away. And the word is "whatsoever" - not "once so ever". And cussing in what should be a professional letter doesn't make you appear to be the sharpest tack in the box, either. "Damn bakers"??????? Uncalled for. Reply Re: POOR service at Manotick Ontario Location Tim Hortons! by Iconophiliac Posted Mon April 24, 2006 @ 8:38 AM I'm almost ashamed to be Canadian after reading this. Believe me, Tim Horton's do really really well. They won't miss your business. Reply Re: POOR service at Manotick Ontario Location Tim Hortons! by JuliePie Posted Sun April 23, 2006 @ 3:27 PM How do you know they were on their breaks? Maybe their shifts hadn't even started yet. Any validity goes out the window when a letter writer demands that someone should be fired, anyway. Reply poor service at manotick tim hortons by p bauer Wed June 14, 2006 @ 1:43 PM