I have had 2 defective cable boxes installed by Time Warner...the last installer told me the company uses the cheapest boxes and 20% are defective right out of the box. I was sure this time things would work, but after returning home after Christmas, my cable is not working again. The customer support people tried to reboot the box, but finally just said, well, you can have another appointment in...

I have the triple play package and my Internet constantly goes out and the television quality is horrible and the cable also often stops working. I called Time Warner about this and was told a technician would come out last Saturday.

I waited at home for the entire time period and no one showed. No phone call, nothing. I called the 1-800 number and got the run around for hours. Finally, I...

From : Iesha Williams

To : Richard Parsons
CEO Time Warner Cable

Date : 23, December 2011

Subject : Unresolved bill

Dear Mr. Parsons,

I paid off my bill that was sent to collctions in november 2011, and the collecting officer will not lift the block on my address due to another persons bill, tied to my name, and not of my address. I spoke with...

On 11/28 I post dated a check for $127.86 for 12/4 with a rep. over the phone. TW tired to deposit it on 11/29 and then again on 12/2 resulting in $-85 in my account.On 12/2 TW even charged me a $30 returned check fee.
On 12/9 TW tried yet again to deposit the check TWICE resulting in two $30 returned check fees plus my banks $27.20 each time equaling $-115!
My bank account was at $147 so the...

I wanted to update my credit card information with Time Warner Cable since the credit card information on file had expired. I called customer service and was told to sign up with Pay Express which I did. However I couldnt access my account fully because I did not have a customer code. I went on the online chat and was told to call 1-866-508-1157. I did as I was told and no one answered my call. I...