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Change the credit card on my billing statement

Posted Thu December 6, 2012 8:30 pm, by ellen p. written to Time Warner Cable

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I simply wanted to charge credit cards on my pay express account. You would think it would be simple...call and wait 40 minutes, then finally reach an employee, who informs me that she can remove the old card, which I wish to close, but cannot add the new card. I explain that an hour earlier, I had paid off the old credit card in full, so I could close the account. She said she had no way to verify that and that she could only remove the old card, not add the new.

Why is it that the simplest thing is impossible for Time Warner employees to do? She said to me it didn't make sense, but that's company policy. She declined to find a supervisor, suggesting that I leave a voice mail for a "future call-back"? No date, no time no suggestion of how long I might be waiting.
You pay top dollar to Time Warner because you are a long-staning customer who pays her bills and they treat you like garbage.

Actually change the credit card on my account.
Without hours of waiting on the phone.
With someone who knows how to do their job.


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by tali Posted Sat December 8, 2012 @ 6:45 AM

I agree with Red. However, you might want to notify via mail with
return receipt that you are not paying your bill with the old card.
That way you have proof you notified them and it will be hard for them
to hit you with a late fee.


by RedheadwGlasses Posted Fri December 7, 2012 @ 9:13 AM

I don't understand why and how they CAN'T do this. Credit cards
expire after what, two years? You'd need to update your credit card
info with them at some point. S urely their system has to handle this.
People lose their cards or they get stolen, so they have to close the
accounts and get new cards.

I think you should go ahead and close the card out, and TELL your
cable company that if they want to get paid, they're going to have to
comply with your reasonable request.


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