Time Warner effected my credit score!

Posted Fri July 18, 2008 11:56 am, by Eduardo C. written to Time Warner Cable

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I was a time warner cable customer for 5 months with no problems. Once I was moving to a place Time Warner advised me that I could not take my service to the new address. I them canceled my service and took my equipment in to the center. Once at the center I requested the final bill and the Time Warner Rep advised me that I would get it in the mail. I told him I was moving and he took in my new address (wink, wink). All I got was a phone call 2 months later saying that they were a collection agency collecting a debt for Time Warner Cable. Time Warner you had all my information, all you had to do was CALL ME....

Stop BS-ing your customers and get real customer service represenatives.

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Re: Time Warner effected my credit score! by Ray C. Posted Sat July 19, 2008 @ 12:32 PM instead of insisting that TW call you, why don't you take some responsibility for your bill? I am a collection agent and people ask me to call them back to remind them to pay their bill all the time. Don't they know how to use a calendar? It reminds me of having to tell my kids, be sure to clean your room, remember to take the trash out; etc. Reply Re: Time Warner effected my credit score! by RedheadwGlasses Posted Fri July 18, 2008 @ 7:34 PM I don't understand the "wink, wink" comment. Reply All they had to do was call you ... by calm Posted Fri July 18, 2008 @ 4:37 PM ... and all you had to do was call them. Since apparently you didn't like the consequences of not paying the bill, I'm a little confused as to why you didn't take action to ensure that you could. Reply Re: Time Warner effected my credit score! by mikedthornton Posted Fri July 18, 2008 @ 1:00 PM You do realize that if you didn't get a final bill in a few weeks you could have actually called them and asked what was up, right? You could have even paid it right then. Reply