Getting my cable hooked back up shouldn't take a week and a half.

Posted Fri June 27, 2008 9:22 pm, by Amanda N. written to Time Warner Cable

Write a Letter to this Company  |  Rate this Company

I had a billing problem and had my cable shut off. Needless to say, not paying the bill on time was absolutely my fault. However, when I called Time Warner to pay the bill, I was yelled at by a lady who wouldn't take my money because the account was in my husband's name. After speaking to three people (taking three days to do) I was finally able to pay the bill. Then I was told that my cable would be turned back on by Wednesday at the latest. Then I was told they would definitely come Wednesday. Then I was told that there was some "problem" and I was re-scheduled for Friday. Well, it's Friday, and I called again and I was told there was no appointment set up for me to get the cable hooked back up today and then when I called the local office I was told there *was*, in fact, an appointment and that I had to "be patient". Well, I waited till 7pm like I was told to, and still no cable. So I called again and it turns out that there was never an appointment made in the first place and there is a "slim chance" of getting the cable hooked back up today.

I would like Time Warner to have a better system of scheduling appointments that all of their employees are competent in. In the past week there have been two separate times when employees have failed at making appointments.
And if I had my way, there would be someone at the pole *right now* hooking the cable back up.

Log In/Create an account | 5 comments

del.icio.us      Digg this

PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately.

Re: Getting my cable hooked back up shouldn't take a week and a half. by tickedoff Posted Wed July 2, 2008 @ 12:05 PM I still don't have cable and internet back, but I have been contacted by Time Warner corporate about the matter and hopefully we can get it resolved soon. I found out yesterday on the phone with corporate that yet again my appoint was rescheduled and now I am "scheduled" to get the cable hooked back up next week. Lets hope we can get it done sooner. Reply Re: Getting my cable hooked back up shouldn't take a week and a half. by BellaSera Posted Sun June 29, 2008 @ 11:29 AM "However, when I called Time Warner to pay the bill, I was yelled at by a lady who wouldn't take my money because the account was in my husband's name. After speaking to three people (taking three days to do) I was finally able to pay the bill." That's weird. Our cable is also in my husband's name, and last year I was not only able to inquire on services but was also able to add services on to our account. All I needed was his SS number and account number. I'm not saying you're lying, just that it seems odd that they'd be willing to add on services but not willing to take your money. Did they tell you they needed additional info, such as his SS number, in order to get the bill paid? And I've heard TWC isn't the greatest at making or keeping appointments. But I hope you get your cable turned back on soon. Reply noone has set guidelines it seems by tickedoff Wed July 2, 2008 @ 12:03 PM Re: Getting my cable hooked back up shouldn't take a week and a half. by Donno Posted Sat June 28, 2008 @ 12:20 AM The moral of this story is always pay your bill on time to avoid unplanned service outages. If the cable company had its way, payments would never be late. Reply I already admitted it was my fault by tickedoff Wed July 2, 2008 @ 12:01 PM