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 Disconnected on Christmas?
Posted Sun January 7, 2007 7:59 am, by Stella I. written to Time Warner Cable
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My bill sat atop my desk unmailed as I sat in the hospital during the month of December due to complications arising from the birth of my child. I had several small strokes. I recovered and returned home the week before Christmas. Imagine my surprise Christmas morning when I woke up and found that you had disconnected my services on Christmas Day, without so much as a disconnect notice! I also have vonage as my phone service, so without internet I was unable to call my family during the holiday. My husband was able to use a neighbor's phone to call and do a check-by-phone to have our service restored, but seriously, what kind of company disconnects people on Christmas Day, and who wants to borrow their neighbor's phone on Christmas to have their service restored? We would have appreciated the courtesy of a disconnect notice, which would have prompted us to remember the forgotten bill sitting atop my desk, or at least the decency to wait until after Christmas morning to disconnect us. If there were any other option for internet/cable in my area you'd better believe I would no longer be a Time Warner customer. Your customer relations suck.
Apologize.
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by *A* Posted Thu January 11, 2007 @ 7:43 PM
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As an EX twc employee,
I can tell you will never hear back about your issue.
In training it was drilled into us that if you don't pay that is your
own tuff luck.
The managers will ask the rep things such as "if she was in the
hospital why couldn't the husband or other family member/friend drop
the payment off or call it in for her?"
You are 100% right in saying their customer service sucks. That is why
I felt that I wasn't able to do my job effectivley and chose instead
of sticking up for poor management (not only w/customer service) to
give up my free cable (thats right TWC employees DO NOT PAY for most
services and the ones they do are at 1/2 price) and find an employer
w/ a heart
Good luck but, I wouldn't hold your breath.
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by Tina N Posted Sun January 7, 2007 @ 7:36 PM
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What kind of company disconnects people on xmas day? The kind that is
in business to make money. You said you have a husband, he could have
paid the bill.
They're not required to send a disconnect notice, that's just a
courtesy.
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True
by superstella Mon January 8, 2007 @ 6:51 PM
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by Jeffrey Posted Sun January 7, 2007 @ 4:41 PM
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And this, folks, is why you should NOT rely on VOIP phones.
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SHARED LETTERS 
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