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 Your Rude Customer Service People
Posted Mon February 26, 2007 12:00 pm, by LLORD B B. written to Time Warner Cable
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I'm retired, fixed income, had cable in Buffalo since it was Courier Cable, over 35 years, made a check to Time Warner Cable in Buffalo, in January, it wasn't processed, no account, my fault, the check was sent back with a phone number to call for arrangements, wich I did, they weren't there, left info, went to the Company, spoke with XXXXX, who was very very very un-co-operative, after I told her the situation, and that I had talk to others about what happened and they had OK'd
Well XXXXX proceed to do things her way and change all that was told to me to do, and since it was HER COMPANY, I had to make the payment or service stays off
After leaving your Time Warner Cable Company in Buffalo,your Customer Service Representative made up my mind for me to LEAVE TIME WARNER CABLE COMPANY for lack of GOOD CUSTOMER SEFVICE and get DIRECT TV.
Thanks for all the years of GOOD SERVICE, and ONE MONTH OF BAD SERVICE
Send me a Thank You card for all the Good years I had service with them as a Customer\I have Direct TV now
Thanks for the years
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by Gino Posted Tue February 27, 2007 @ 9:25 PM
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I can see why you're so upset after being treated this way from the
customer service rep. I made the same mistake (not putting my account
number on the check) with a different company. I got treated pretty
much the same way. I waited a few days and spoke with someone else who
went out of his way to input my payment.
I know you're taking it personally, and I really don't blame you, but
hopefully you'll have much better service with the new company. I
really don't see what a Thank You card would accomplish. It would be
nice, but I doubt it will happen.
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Re-read
by tickytack Tue February 27, 2007 @ 10:44 AM
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Cable TV
by Jeffrey Tue February 27, 2007 @ 1:24 PM
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by Jeffrey Posted Mon February 26, 2007 @ 9:01 PM
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First, and this is not a comment specially about Llord, but... who
ISN'T on a fixed income? I have a job and my income is fixed. Unless
I get another job (which you, Llord could also do), my income isn't
going to go up any time soon.
Sorry, but it's a pet peeve of mine when people use "fixed income" as
a source of sympathy. What you mean to say is "I have a low income"
or, even more helpful, "My income is only $256 a week."
Second, this letter is a huge run-on. While there may be a legit
issue here, it's hard to understand due to the lack of periods.
Third, if you had 35 years of good service, but one bad experience...
why throw it all away? Gosh, if I had 35 years of good service from
any company, it's take a lot for me to decide to leave. Certainly not
a single incident.
Forth, a thank you card? You left them. Maybe for a good reason, but
you left. At this point, they couldn't care less about you. You're
no longer a customer and you aren't coming back. They're not going to
do squat for someone that's already left. If you wanted a thank you
card, you should have asked for it when you were a customer.
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Oh, right.
by Jeffrey Tue February 27, 2007 @ 12:08 PM
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Good catch!
by Jeffrey Tue February 27, 2007 @ 12:08 PM
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by tickytack Posted Mon February 26, 2007 @ 3:32 PM
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A thank you card?
LOL!
That being said, as a fellow Buffalonian, I have heard a LOT of bad
stuff about Time Warner.
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