Service level exceeded expectations

Posted Tue June 26, 2012 8:34 pm, by Bill R. written to Time Warner Cable

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Mr. Richard Parsons, CEO
Time Warner Cable

Dear Mr. Parsons,

Monday night June 25, 2012 at about 7PM we lost the signal on the one TV not connected to a cable box while the other TV, computer and telephone worked fine.

A call to TWC was well recieved with the recommendation to have a tech scheduled after numerous attempts to reset service to that one TV.

I mentioned what was going on at TWC Tech Chat a few minutes after my initial call. That Tech did some investigation and found the whole area was experiencing some issues.

Service was restored shortley after 9PM.

The primary purpose of this letter is to recognize that a TWC Rep called our home this morning to apologize for the outage, explain what happened and assure that all aspects of TWC were up and working.

Great job!!

BillR.