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 What a waste of my time, Time Warner.
Posted Tue March 4, 2008 12:00 pm, by Brian M. written to Time Warner Cable
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Installation was horrific, but this story of ineptitude starts a few weeks back when I called to get a quote on service. Was told to start a new account I'd get 181 or so channels for $50. Seemed good. Then on top of that delusional deal, the off-her-rocker rep said I could get HBO for $5 a month for 12 months and Showtime for free for a year. All sounded (too) perfect. Called back next day to take advantage of sweet deal, I was told by new rep that old rep must have been high (not verbatim, obviously, but loose translation) because cable hasn't been that cheap in 10 years and the premium channel specials I was quoted were from a promo that ended four months back in October. Still, I signed up at the much higher total of about $70 (and no premiums). I just wanted my TV. Fast forward to my installation day (the morning after I moved in). I unpack my TV first and set it up, just waiting for T-W guy to come in and make my day. I had so much I wanted to set up the DVR for, some of it for that night. This guy was also a bit high. He couldn't find a signal on the jack for my Internet, so he made me lug my LCD tv upstairs so he could check to see if cable was live. Yes, he did. Schmuck. I'm a bigger schmuck for doing it. Anyway, cable was crystal clear up there. Hey, dude, what about all those tools you got on that superdeluxe utility belt you're sporting? None of those could help? Maybe you should have a mini-LCD television on there. Instead of a crack pipe or whatever apparatus you have for taking whatever drug you're taking that makes you completely clueless. Alright, so dude installs my cable -- crappy reception on the downstairs one. He hooks up my internet and tells me to try it. I do, no dice. He says I must have a firewall set up. Whatever, junkie. He left room and I noticed he didn't have ethernet cable put in. Yes, super high he was. I plugged in and it worked. Maybe I should do some installing for Time-Waster Cable. Guy is about to leave. I ask if he has a manual for me. "Sure, let me see if I have one in the truck." Sorry to put you out, meth fiend. He returns with a manual and a channel guide ("It's for Costa Mesa, but most of the channels are the same for you here in Newport."). I just want him out at this point. Alright, he's gone. My picture sucks. I go to hit rewind to see if the DVR works. Of course not. Machine is on crystal meth too, I guess. I refer to manual he gave me -- SCH 100. Problem, my machine is an SCH 3200. Great, now I'm gonna have to call and get some help. Who picks up? A rep. Not sure if the same one as earlier, but definitely on the same narcotics. Set up an appointment with her for "Wed the 7th". Her calendar is different than the ones her customers use. I could go on but I think this is enough. I hope it comes to an end soon and my cable is clear and my DVR works and I never have to deal with T-W people again. And if I do, I might want to pick up a heroin habit.
Hire more competent installers. Get their cust service screens working properly. Give new installations immediate response (have same rep come back out, he screwed up) instead of penalizing me -- 6 days until the next maintenance opening. Ridiculous. And record all the shows I missed -- that'd be a nice service. Maybe DishTV will do it.
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