Very poor customer service on recall alert of brand new vehicle

Posted Tue May 22, 2012 11:49 am, by Sterling C. written to Toyota Motor Corporation

Write a Letter to this Company

I am a previous owner of a Toyota Corolla, Avalon, RAV4, and recently traded Venza. On May 17th of this year I traded a 2010 Venza for a 2012 Prius V. When I registered the car on the Toyota Owners website it reported that based on my VIN# there is a Recall Alert (C0F). The recall has to do with the Exhaust Gas Actuator that may need to be replaced.
I contacted the Internet Sales Mgr who sold me the car (Paul Sanchez) at Kim's No Bull Toyota of Laurel Mississippi. I have been using this dealership for all of my service needs for more than two years and I also had previously purchased another vehicle from this dealership as well.
After describing the issue I was having with my Prius the Internet Sales Mgr promised to call me back to see if my car is in the recall. Despite numerous attempts I have not been able to get anyone from Kim's to return my calls for any assistance. I contacted Toyota customer service directly and they said that Kim's should have already contacted me and that they should have made the recall repairs before selling me the vehicle.
I have been a loyal Toyota customer since 1996 having purchased Two Toyota Corollas; one used Acura; one new Avalon, one new Rav4, one new Venza and now a brand new Prius V. I should have received better customer service than this. Especially on a recall issue.

Kim's Toyota should at least contact me timely to tell me if the recall is indeed an issue for my vehicle as well as promptly schedule any repairs.

At this point I have been in contact with Toyota of Hattiesburg regarding replacing this vehicle. The Toyota Customer Service Case #1205211933

Log In/Create an account | 2 comments

del.icio.us      Digg this

PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately.

Why would you by MA Bellamy Posted Wed May 23, 2012 @ 9:11 AM replace a vehicle over a recall that could be fixed?? Reply Re: Very poor customer service on recall alert of brand new vehicle by Retail Veteran Posted Tue May 22, 2012 @ 7:43 PM You should have contacted the service department, not the Internet Sales Manager. The service department are the ones that can take care of the recall for you. Reply