Dear Mr. Eyler:

Starting with my son's very first Christmas, I have been saving up his ToysRUs gift cards from family and friends for him to buy a large ticket item of his choosing. After waiting seven years, he was so excited when the price dropped on the Lego Mindstorm to $229.99 and anxiously looked forward to purchasing it this year. Unfortunately, my husband required surgery during the...

Scanner charged MORE than the advertised price. They would only adjust bill, NOT refund the difference x 10, up to $5, per the MI Scanner Law. On 12/21/11 in Toys R Us, Roseville, MI, a large sign displayed the Apples to Apples Party Box game for $17.49 through 12/24/11 with a stack of the games. A store scanner scanned it as $18.19. We spoke with a floor associate, who said the price would be...

I have been trying to purchase a Monster High Cruiser bike for a month or so for my daughter for Christmas. Unfortunately, it is sold exclusively at Toys R Us. It is manufactured by Dynacraft and I will be sending them a letter regarding my experience so they are aware who they are choosing to do exclusive business with and their daily practices. I've stopped by a couple of the stores near my...

I realize that at this time of year, you aren't likely to hear many praises, but I just wanted to let you know how your staff made my night when I was in your store last Friday evening.

I discovered, much to my dismay, that the present I had put in Layaway at the North Olmsted store for my oldest son was now a duplicate. While I suspected that I'd have to cancel and re-establish the layaway...

I had the same issue with Activision. I purchased the Skylander Spyro's Adventure, for Wii, from Toys R Us. The product doesn't load; I have exchanged it twice and still does not work. My initial attempts one month ago to reach their company resulted in them not responding to my complaint. I reached someone today and they will not refund my cost for their faulty product. My cost was $118,...