My brother-in-law bought my daughter a Dream Dazzlers Stylin' Guitar from Toys R Us for Christmas this year. She LOVES it - but 10 days later, some of the buttons stopped working. I looked up it up on-line to deal with them directly, and found out that Dream Dazzlers is a mark of Geoffrey, LLC which is a subsidiary of Toys R Us. (I also found another complaint of a woman who bought this guitar,...

I bought a Disney Princess Deluxe Talking Kitchen from Toys 'R Us in Parma, Ohio the Saturday before Christmas. I was putting it together on Christmas Eve to have it ready for my daughter in the morning. I had probably 4 pieces put together and then it was time for the sink. When I pulled out the sink, it was broken and cracked, so I put everything back in the box and just put big bow on the box...

I went to the bit Toys R Us sale tonight. First off, I should have known better. I wanted the kids activity top which was 1/2 off at $14.95. In the toy department the woman was very professional, and showed me where the toy was suppose to be, and explained that there were none on the shelf, but she would see if there were any in the "building". She said after checking the computer,...

I am a Case Manager for children in state custody. The foster parent of two children purchased for two power wheel trucks (totaling 546.23) at Toys R Us in Memphis, TN. On November 25, 2009, she paid 27.38 paid for Toys R Us to assemble the trucks. Unfortunately, she passed away on November 28, 2009 and it is now my responsibility to pick up the trucks. I went to the store on December 6, 2009...

I purchased a Barbie townhouse for my daughter for Christmas and was thrilled to receive an email confirming that it would be here in ample time. We came home last week to see it sitting prominently on our front porch with no outer wrap or box - it was completely visible! Thank goodness I saw it before she did and was able to get it in the garage.

I would suggest that you ship things in...