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Sub Sectors
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Here is a list of popular letter topics for this company.
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» Cleanliness/Condition:
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1.35%
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» Exchanges/Returns:
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25.68%
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» Information Availability:
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2.7%
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» Location:
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1.35%
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» Management:
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7.43%
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» Other:
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8.78%
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» Overall Experience:
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22.3%
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» Price/Value:
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2.7%
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» Selection/Availability:
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8.78%
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» Staff Attitude/Knowledge:
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12.16%
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» Staff Performance:
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6.76%
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Last 5 Letters
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Here is a list of last 5 letters for this company.
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No need for a Big Sister shirt... :( |
by I. A. of Cleveland, Tennessee written to Toys R Us Posted Wed October 7, 2009 4:11 pm
20 replies, Last Updated: Mon October 19, 2009 3:29 pm |
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I bought a "Big Sister" shirt at the TRU in Chattanooga, TN (we live in Cleveland, TN, about 30 min. away)for my toddler soon after I found out I was pregnant again.
I had a miscarriage a few weeks after that. A few months later, I took the NEW, UNworn shirt with the ticket tag still attached to be returned.
The Customer Service person who saw me walk in with my toddler in tow...
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Loyol Shopper Upset with Management |
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by Abel W. of port saint lucie, Florida written to Toys R Us Posted Mon September 21, 2009 8:17 pm |
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I have been a happy shopper with Toys R Us for years, I shop for my relatives, my friends as well. But for the last couple of years I have been upset with the local Toys R Us store In Jensen Beach Florida, I believe its store 8736. Managers ignore the employees and shoppers. I needed help and a supervisor ignored me to talk on his phone and on another day the store manager ignored the employee...
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Poor customer service over the phone results in gift card fiasco |
by Kris G. of Goodyear, Arizona written to Toys R Us Posted Mon June 22, 2009 7:06 pm
2 replies, Last Updated: Mon June 22, 2009 8:35 pm |
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I purchased a gift card in December, 2008 for my step grandson in Utah for Christmas. He never received it, and did not activate it. I called TRU in February, 2009 to inquire about it, and was told by the CSR to fax in a copy of my original receipt, and I would be contacted by a supervisor for a refund back to my credit card. No call came back. I called again in March, repeated the story,...
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Terrible Service at ToysRUs |
by Lori G. of Littleton, Colorado written to Toys R Us Posted Wed June 10, 2009 12:00 pm
24 replies, Last Updated: Mon August 3, 2009 6:23 pm |
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I have been a ToysRUs customer for years. Two weeks ago I went into
ToysRUs to purchase the Little Tikes Sea&Sand Table- $99.99. I had
a coupon for $10 off of $75 a baby purchase at Babies RUs or Toys RUs.
On the coupon it listed the following exclusions: Diapers, Formula,Video
Game Hardware, Apple iPods, Robot Galaxy, Netbooks, Gift Cards, Special
Orders, Phone Orders, Breastpump...
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Why can't you stock sale items? |
by kim p. of altoona, Pennsylvania written to Toys R Us Posted Fri April 10, 2009 7:05 pm
3 replies, Last Updated: Sat April 11, 2009 7:12 pm |
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I went to your store in Altoona, PA twice this week looking for portable DVD players that were on sale. The first time was Sunday, 4/4/09. I was told that the item did not arrive and to get a raincheck from the service desk. The girl at the service desk informs me that the computer will not allow her to give a raincheck, but they would take my name and number and they will call me when it comes...
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SHARED LETTERS 
