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exchange for store credit WITH a gift receipt

Posted Sun June 20, 2010 12:00 pm, by Stephanie M. written to Toys R Us

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I am still very angry about this, and it happened a few hours ago. My friend bought my daughter a toy a couple of months before her birthday party, then we ended up getting 2 of the exact same thing. So I asked my friend for the receipt and she couldn't find it right away. She finally gave it to me but it was 90 days past the purchase, and I took a few more weeks getting over to Toys R Us (it's not near my house), and now they won't give me a store credit. The toy is unopened, in the box, brand new WITH a gift receipt????? I mean come on, I get rules but you should still have exceptions. I'm not trying to scam anyone here...........I rarely shop at Toys R Us but now probably won't ever again. Why shop there when other stores and internet has just as good of stuff as them? Planning on calling corporate, but from the looks of the letters on here I've read I probably won't get anywhere with them either.

Give me a flippin' store credit, an online one would be good since it is not near my house. Sincerely,


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by Rasdower! Posted Wed September 15, 2010 @ 9:03 AM

You were upset that TRU enforced their rules? Personally I'm glad they
did, a 90 day return window is pretty generous.

by Ticia Posted Wed June 23, 2010 @ 11:46 PM

I am really wondering about this. Because whenever my children (now 11
and 7) get two of same gifts, they don't care. They now have two that
they can use (together if it's dolls or action figures. If it is video
game then it is a spare to play when the game gets worn out.)

Children do NOT care about getting duplicates. It is an extra to them.

by sarah d. Posted Wed June 23, 2010 @ 12:03 AM

By the way, what type of toy is it? If it's the gotta-have-it-NOW
gift of the season, returning something a few weeks past 90 days is
getting beyond the typical season. Why would a store want to take back
dead stock? Certainly not to retain/promote your business, since you
yourself pointed out you don't shop there.

Does it suck? You bet. Do I agree with you? Nope.


by Irving Patrick Freleigh Posted Tue June 22, 2010 @ 8:16 PM

"I get rules"--No, you don't. Not when you're demanding an exception
that other people can't and won't get.

Why not donate the extra toy to charity or Goodwill or something?


by Eclipse Posted Tue June 22, 2010 @ 1:07 PM

I don't see why the rule does not apply to you too. Everybody always
has an excuse as to why they need an exception. Sorry, I don't see why
they are obligated to bend the rules.


by Donno Posted Mon June 21, 2010 @ 4:03 AM

I find it exceptionally odd that you "get" the rule but feel it should
not apply to you. Why not?

I fully support return policies such as this. 90 days is *more* than
adequate. In some stores it is 30 days.

If your attitide is everything should come to you on a silver platter,
than sit in the comfort of your home and buy stuff online. It sounds
like it better suits you than going out of your way to do anything


hmm by NathanG Mon June 21, 2010 @ 12:03 PM

There is a book by Donno Wed June 23, 2010 @ 12:57 AM

Well said. by Just Simply Bella Sera Mon June 21, 2010 @ 6:18 PM

by olie Posted Mon June 21, 2010 @ 2:53 AM

Let me get this straight. A couple of months ago, your friend bought
a birthday gift for your daughter--knowing that the party was coming
up in a couple of months. In that time, someone else also purchased
the exact same thing for your daughter.

Could your "other" friend provide a valid receipt so you can make the

Or--perhaps one of your daughter's little friends would enjoy the
gift. You know--re-gift it.

Or donate it to a Christmas gift drive or a foster care gift drive.
Even if you can't return the toy, there are ways to "get rid of it"
that will benefit some other child.


exactly! by RowdyRetailer Mon June 21, 2010 @ 10:56 AM

by Harleycat Posted Sun June 20, 2010 @ 11:28 PM

And other stores and internet sites have return policies as well, some
not as generous as 90 days. Why should you be the exception to the
rule? This is not even a case where you were a few days over the 90,
you were over the 90 to start with and then you waited several more

by Lisa H. Posted Sun June 20, 2010 @ 10:46 PM

SO, why do you think you should be an exception? Esp. since, even
though you knew it was past the 90 days it took you a few weeks to get

The thing is, if everyone can get an exception for any reason they
want, why have rules?


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