No need for a Big Sister shirt... :(

No receipt = no return. Its on their web site and that policy is
posted in a million places in their stores.

My wife has had two miscarriages so I know how difficult it can be.
And I can completely understand the time difference between the
miscarriage and returning the shirt.

However, that being said, some policies have no exceptions while some
are up to the individual manager. TRU decided not to do the return,
for whatever reason.

But, TRU should have been polite and courteous, especially considering
the circumstances. There is never a reason why someone in retail
should ever be rude to a customer.

I do hope you hear back promptly from them.

I agree with your complaint. You make a good point, and they seriously
dropped the ball by not being courteous.
Since you only had one item to return, they could have WOWed you by
making an exception. I think that would have been the best thing to
do, assuming the manager had the authority to do so. This is valuable
feedback as the company will now see that telling managers to slap a
silly rule over everyones head will end up in them losing future
business.

Sorry, but I disagree. Myself, I don't think I'd have tried to return
it, but save it for the "next time" or pass it on to a friend's child
who was about to become a big sister.

First of all, Congratulations and best of luck to you!

Second, I would have to assume that TRU has some sort of return
policy, correct? 90 days or something along those lines? (I'm going
on the assumption that you tried to return the item and were denied
because you were outside of the return period) Although this is
certainly a very sensitive situation, it's not an uncommon one.
Especially when you are talking about a store that caters to babies
and young children. I'm sure they probably have people come in all
the time asking for refunds for similar situations. There are
probably even people that lie and say they miscarried in order to
return clothing they don't like or that didn't fit.

I'm sure it's terrible to have been in this situation, but where are
stores supposed to draw the line? What if there's a woman that can't
face returning clothing for a miscarriage or stillbirth for a year?
Do they return the clothing then? What if the clothing that's being
returned is no longer on the shelf? Many times these megacorporations
look indestructible. But if they treated everyone as an exception to
the rule, they'd go down a lot faster than we'd think.

I have found that TRU is TERRIBLE about returns. they will not even
do an EVEN exchange for a DEFECTIVE item with OUT a receipt. (if you
use a debit/credit card, they can look up the transaction. Also with
you phone number)

Even then, with a receipt, I think you were outside the return window.
That being said, no exceptions for ANY reason. Sorry, but you were
out side the window. If the did the return for you they would have to
do it for the next person that is out side of the return window. Then
why even have the window? Out side the window is out side the window.
It does not matter WHAT the situation is, out side is OUT SIDE.

it's a shame that they couldn't do that for you.

I'm often a stickler for upholding return policies

but when it comes to sensitive issues like a miscarriage... that's a
line I can't cross. :-(

i hope you get a positive response ma'am

I take it to mean from your last paragraph that you may be pregnant
again. Congratulations. And please accept my sympathies for your
loss.

I don't blame you for being upset. This is certainly one time where
they could have made an exception to policy.. if only to give you a
gift card - after all, it's TRU, and kids love that store. So they
would have kept their money and probably made more of it had they just
shown a little goodwill.

Good luck.