Next Time I'm Calling The Police On Toys R Us.

ummmmm......toys r us has the point on this one because they closed
and din't permit no one in.....why would they let you in just because
your family is there?! it's their rules not your's....they're not on
your side of the fence...and 2 why didn't one of your parents go
outside before and told the manager about the problem your child
had?!?! the manager would've helped...i don't think the manager
should've gotten arrested because she did'nt know about it

You should have called the police, they would have arrested you for
making a false call over something so small and you would have been in
prison for your daughter's 7th birthday.

I would think most stores wouldn't let anyone in after closing. The
child was with an adult,not wandering around on their own. If the
child had been truly lost and on his own I'm sure they would've
reacted differently. If they had let this poster in they would have
to let everyone in to 'just look'. The employees can't just stay
indefinitley.

Thats absolutely terrible! Anything could have happened. A page is not
a good form of security. A half hour passed, a sibling was crying, an
inspection of that store should have been made immediately. Obviously
with not answering the first page they should have gone a little
further to inspect the store as the parent wasn't permitted in and
couldn't do it herself. How does a parent in that position know that
the boy and boyfriend weren't told to leave because the store was
closed, and weren't in the store? (except for that they weren't right
outside)

The lady and her child were not let in most likely because of a
security policy. Closing time is the #1 time that robberies occur.
They are the last in and wait till all the customers are gone, then
produce guns and rob the store. The manager does not have to explain
this to the person entering after closing time.
She paged for the husband - he did not come up.
As for in the store, maybe the bathrooms were checked at closing and
the husband entered after that. Who knows what exactly happened.
Anyone who has worked in retail knows that customers want to leave at
closing time. The employees check the floor for security reasons and
also to get everyone checked out and gone.
I'm not sure how this is Toys R Us 's fault. Did her husband tell an
employee and they refused to get word to her? Did one come in the
bathroom and not offer help? She didn't put this down so I guess not.

I wholeheartedly agree with the first two replies.

Let's cover all the bases. Yes, the employees are humans, they have
problems of their own, they've had long days and deserve to go home on
time, etc, but the fact that they ARE humans, and not robots, should
grace them with the ability to understand other humans and their
concerns, especially since Toys R' Us is a children's store. I can't
help wondering what that store manager would have done if only the
child was missing. Would she have sent the parents home empty-handed
and closed up shop without even doing a thorough search of the store?
We're not talking about a few minutes, these people were missing for a
substantial amount of time.

I could go on and on about this, but I really don't think it's
necessary. If you don't get a response from your letter, please
follow up until you do. Toys R' Us needs to take missing people more
seriously.

How concerned with security/safety can they be if they're not checking
the bathrooms at closing time? I worked retail and at a fast-food
place, and that was one of the first things we did at closing time,
especially at the department store, because homeless people would use
our bathrooms and sometimes just hang out there.

I also think this manager should have at least done her own check of
the store and bathrooms upon learning that there were shoppers
unaccounted for.

Wow, I cant get over that Manager would not let you in. She could of
simply said, ok, go and look. Then if she saw you on a checkout line
with purchasing items that would be another story. I would of simply
walked pass her or go in threw the exit. If neither worked, then I
would of called the police. It was not like you were trying to keep
them there, you wanted to find the rest of your pary.