Why run a sale you're not willing to honor?

Sorry.. I had earlier replied to the wrong statement. :)

Please see below:

I would just like to add my two cents on this issue. Upon reading
your complaint and seeing your order, you took advantage of the
system
and are now mad about it. The promotion was for Buy ONE get ONE free
and you bought ONE and got THREE free. Humans run the website and
everything associated with it so sometimes mistakes happen. So,
because you found a mistake and ran with it you now think they are a
bad company when you were the one taking advantage??

From the website:

"PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS
WEB SITE. YOUR USE OF THIS WEB SITE CONFIRMS YOUR UNCONDITIONAL
ACCEPTANCE OF THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT
THESE TERMS AND CONDITIONS, DO NOT USE THIS WEB SITE.

3) Accuracy of Information. We attempt to ensure that information on
this Web Site is complete, accurate and current. Despite our efforts,
the information on this Web Site may occasionally be inaccurate,
incomplete or out of date. We make no representation as to the
completeness, accuracy or currentness of any information on this Web
Site. For example, products included on this Web Site may be
unavailable, may have different attributes than those listed, or may
actually carry a different price than that stated on this Web Site. In
addition, we may make changes in information about price and
availability without notice. While it is our practice to confirm
orders by email, the receipt of an email order confirmation does not
constitute our acceptance of an order or our confirmation of an offer
to sell a product or service. We reserve the right, without prior
notice, to limit the order quantity on any product or service and/or
to refuse service to any customer. We also may require verification of
information prior to the acceptance and/or shipment of any order."

Lesson learned: Always read the Terms & Conditions.

And what did they say when you called them and asked them before
assuming the worst and writing this? Couldn't it have been a simple
glitch? A 5 minute phone call may have done wonders and fixed this.
Calling a company "liars" really isn't the best way to convince them
to give you what you want.