Problem with Slammer Hot Rod AND employees

Posted Thu December 29, 2005 12:48 pm, by Beth S. written to Toys R Us

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For Christmas, I bought a SLAMMER HOT ROD for my 5-year-old son. My husband put it together on Christmas Eve and we surprised my son with it on Christmas Morning.

It didn't work. We had charged the battery for 24 hours. The car wouldn't fo further than a few feet before the car would stop running. So I took the battery and the charger to the Toys R Us in Port Charlotte Florida (where I had purchased the car) and they exchanged them for me. Then we charged the battery for another 24 hours and,again, the car didn't work.

So I went back to Toys R Us YET AGAIN and spoke to a Supervisor. He advised me that a lot of people had been returning the SLAMMER HOT ROD's and that, apparently, they don't work very well. He also advised me that they had no more in stock. I asked him to call another Toys R Us and see if they had any in stock. He called the Ft Myers Toys R US located on US 41 and they told him they had ONE LEFT. He then explained to me that Toys R Us won't ship it up to the Port Charlotte Store and that I would have to go to Ft Myers to get it myself. I told him that I thought that was a ridiculous policy but that I would do what I have to do to see my son happy. I asked him if he could call that store and ask them to test the car to make sure it wasn't another broken one. (remember he had told me that most of them had been returned because they don't work properly) He said that could . . . . but I would have to pay the Assembly Fee. I refused!! That is just NOT acceptable. He said he agreed with me, but it was up to LUCY the Supervisor in the Ft Myers store. So I asked him to get her on the phone for me. He did. I spoke to her and we came to an agreement. She ALSO felt it was a silly thing to have to pay for since it made no sense to go there (an hour,one way, out of my way) to get it if it were not working either. She told me she would charge the battery and have it assembled and I could pick it up today (Thursday 12/29/05). She told me I would be making an EVEN EXCHANGE and would not have to pay the Assemly Fee.

I called her from home yesterday to make sure they were going to give the battery a full charge and she told me that the battery was already hooked up and charging and that the car was almost finished being put together.

So today (Thursday) I called the store and spoke to Bob Anderson (the person she told me to contac, because she wouldn't be in today) and he told me he hadn't even opened the box yet!!! Which means that LUCY lied to me when I spoke to her 2 times yesterday.

This is totally UNACCEPTABLE!! I am shocked and dismayed by the treatment I am receiving. I spend a lot of money in Toys R Us and it is a BIG chain and should have much better customer service than it does presently.

I would like Toys R Us to do some retraining of their Supervisor and Managers. I am very disappointed in the treatment I am receiving. I live right near a Super Walmart and STILL give the majority of my business to Toys R Us. I am a LOYAL customer and expect the company to be LOYAL to me as well.

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Re: Problem with Slammer Hot Rod AND employees by Venice Posted Fri February 3, 2006 @ 4:14 AM I'm probably the oldest one here, and let me tell you what happened when my first born was little. We had no money. I stopped working because I was determined to raise my own child. We were at risk of losing our home. On the other hand, my brother and his wife were doing quite well. They showered my child with ANYTHING and EVERYTHING. At the time, I was very appreciative, but as the years went on, I started to realize how unnecessary and eventually harmful it was. My house was like a toy store and yet my child spent hours and days sitting in an empty box (previously occupied by a talking Big Bird,) somehow managing to navigate herself around the room while holding onto a plastic fishing rod pretending to catch plastic fish scattered around the floor. She is now 22 years old and that's the one thing she most clearly remembers. (By the way, I can count the times she played with the talking Big Bird.) The moral of the story is I believe we buy our children things to make OURSELVES feel good. Children aren't born expecting anything. If I had it to do over again, I would have given most of it away. It became so overwhelming, my daughter ended up not using most of the things given to her. Thankfully she has grown up completely unspoiled. She goes to school, works very hard, earns her own money, and never asks for anything. A big fancy toy at Christmas is great, but trust me, it won't be the thing your kid remembers twenty years later. Reply Re: Problem with Slammer Hot Rod AND employees by mary jo burgess Posted Thu December 29, 2005 @ 4:58 PM You are a glutton for punishment I guess. Why in the world would you go that far to get something that you have already returned twice and been told that everyone is returning them because they dont work??!!! Just return your car and get your money back! You child will find something else they like. I had one thing we bought two months ago that we took home and tested for an entire weekend and it didnt work so we took it back. It was one of TWO things my son wanted. I explained that Santa called and said it didnt work and would bring him something even better. He was dissapointed for a few minutes and then he started listing all the things he wanted instead. LOL! And right now I have something I have to return. We opened it, set it up, it worked for about 3 minutes and then it died. My son is already talking about what he wants to get to replace it. No biggie! I certainly would drive all over town and half the state to buy something I already know doesnt work!!! Reply I guess all kids aren't the same by Schmutzie Fri December 30, 2005 @ 11:19 PM Snotty it may be... by mary jo burgess Sat December 31, 2005 @ 12:20 AM I didn't realize that PFB lets people with no lives critique letters by Schmutzie Sat December 31, 2005 @ 11:39 AM Me thinks thou doest protest too much! by mary jo burgess Sat December 31, 2005 @ 2:22 PM Give me a break by Schmutzie Sat December 31, 2005 @ 3:19 PM Suggestion by ed wilson Sat December 31, 2005 @ 4:16 PM Thank you for you reply by Schmutzie Sat December 31, 2005 @ 7:08 PM Snotty it may be... by Pippy Sat December 31, 2005 @ 5:07 PM Thanks so much Pippy by Schmutzie Sat December 31, 2005 @ 7:13 PM To snotty by GrayPea Sun January 1, 2006 @ 10:33 AM Thanks so much GrayPea by Schmutzie Sun January 1, 2006 @ 1:47 PM ...... by Brenny Fri January 6, 2006 @ 11:46 PM