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Double Minute Plan, rip off and customer service.

Posted Thu July 12, 2007 2:06 pm, by Ronald R. written to Tracfone Wireless, Inc

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Would like to inform Mr. Brown that I have filed a complaint with the FCC. The way this companies treats it customers and the wise remarks when responding the should be out of business.

I purchased their double minute plan and my phone is no longer working, I never used the double minute program nor would they transfer the double minutes over to a new Phone so buy beware..

Refund

REF: complaint to FCC


To Whom It May Concern;

I bought into the TracFone double your minute $49.95 when ever you purchased minutes online or from a card purchased else where. I phone became disable and no usable before I was able to use the double you minute program and asked for a refund. I have called, emailed, and wrote to them via planet feed back and all responses were I was not entitled to refund. I asked if I could transfer to another phone and was told no.

Under the circumstance where I had not used the service nor would they work with me I think I am entitled to a refund.

TracFone Wireless, Inc.
Attention: Executive Resolution Department
8390 N.W. 25th Street
Miami, FL 33122

Serial number for the phone 010503005682902

Sincerely,

Ronald P Rodrigue


Reply



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by Tracfone S. Posted Tue February 9, 2010 @ 10:19 PM

I have had a similar problem. I bought an LG200C and the screen went
haywire within three months. This phone had a double minute feature
for life card already installed on it. It was a part of the purchase
price. Tracfone decided to replace it under warranty. They sent me
another LG200C and I sent them the old one back as per their
instructions. My remaining minutes were transferred (after two extra
calls to customer service), but when I went to add a new card, I found
out that the removed the double minute feature. I called again to
inquire as why the feature wasn't transferred, they said I never had
it to begin with. I told them that the original phone did have that
feature as I watched the minutes double several times. It was the only
reason I bought that phone. They continued to tell me that I didn't
know what I was talking about. They could tell by the serial number
that the replacement phone was not a double minute phone, but how
convenient for them that they couldn't tell that about the original
phone by it's serial number. Lying bastards. This is a well
established scam by Tracfone. My minutes ran out and I will never buy
another product from this contemptible company nor will I ever
recommend them to anyone.

Reply
by Laura W. Posted Tue April 7, 2009 @ 6:09 PM

I had a very similar problem with my first Tracfone. About a month
after I purchased my DMFL card the screen went dead. Instead of
purchasing a new one I called because the phone was under warranty.
They replaced it at no charge, then transferred my minutes and since
my DMFL card was less than 3 months old they transferred it, too.

The next time my Tracfone needed to be replaced (I'd lost this one),
being an INTELLIGENT consumer, I purchased a new one WITH a DMFL card
that came free.

Please, do your research. I'm willing to bet that your complaint to
the BBB came back with them stating that their terms are that the card
is non-transferable and that you're SOL.

Reply

by Harleycat Posted Fri July 13, 2007 @ 2:01 PM

Right from Tracfone's website:

"Double minutes for line of single TRACFONE after you purchase and add
this card; not transferable to another TRACFONE even if phone is
damaged, lost or stolen."

From the sound of this, you are not eligible for a refund or transfer.

Reply

There you have it, folks! by S. Brown Fri July 13, 2007 @ 2:50 PM


Aawww Shucks.. by Harleycat Fri July 13, 2007 @ 3:22 PM


Aawww Shucks.. by Ron Rod Fri July 13, 2007 @ 5:48 PM


The FCC... by Harleycat Sat July 14, 2007 @ 8:30 AM


Wait a minute by LadyMac Sat July 14, 2007 @ 6:03 PM


Agreed. by Jeffrey Mon July 30, 2007 @ 10:13 AM

by S. Brown Posted Fri July 13, 2007 @ 12:57 PM

Your letter is too "all over the place" and therefore difficult to
determine exactly what you're complaining about.

Sounds like you had a TracFone, purchased the Double Your Minute plan
and the phone subsequently died. To the best of my detective
capabilities, it appears you may have then purchased another TracFone
on-line and wanted to transfer the Double Your Minute plan to a new
phone (and phone number) and were told no.

Did you contact TracFone prior to purchasing a replacement phone to
have your number transferred or just assume you could transfer the
$49.95 plan to a different phone?

Your letter to the FCC only says that you purchased the Double Your
Minute plan, your phone died, you asked for a refund and TracFone said
"no". Why should they refund your money? The fact that you don't
have a working phone is quite frankly not their problem.

Reply

by Melissa Savelloni Posted Fri July 13, 2007 @ 11:16 AM

Ron, I understand your frustration, but this is common with ALL
pre-paids.

Usually with phones, even if you get a new phone, you can transfer
your account over to the new phone, including all of your minutes that
you had. Did you just buy a package from the store and set up a new
account? If so, that is why you are unable to transfer your minutes.

Reply


Double Minute Plan, rip off and customer service by Ron Rod Fri July 13, 2007 @ 11:55 AM


hmm by Melissa Savelloni Fri July 13, 2007 @ 12:35 PM
by rkcbw0314 Posted Fri July 13, 2007 @ 10:29 AM

Ron--dont be bothered by the comments from the corporate trolls.
Congrulations on filing a complaint with the FCC! When you do this
you are not only acting on your own behalf--you are protecting other
citizens from the corrupt practices of the cell phone industry. Well
done!

Reply


Go haunt an airline.. by Harleycat Fri July 13, 2007 @ 11:13 AM


Double Minute Plan, rip off and customer service by Ron Rod Fri July 13, 2007 @ 11:56 AM


Don't listen to him, Ron by RedheadWGlasses Fri July 13, 2007 @ 12:50 PM


Hmmmm... by DragonflygrrlTheGreat Mon July 16, 2007 @ 10:48 AM

by Angelic Princess:) Posted Fri July 13, 2007 @ 9:24 AM

your rkcbw0314 aren't you! You just made another name to hide. This
letter is rather poorly written. *shakes my head*

Reply

by Gino Posted Fri July 13, 2007 @ 12:36 AM

Ron, I recently had a similar issue with Tracfone. I'm wondering if
your old phone was the older Nokia Model. I had one and was sent a new
phone, it took me about six hours over six days to finally have my
minutes and due date transferred, my new sim card registered and my
old number transferred. It took a lot of patience and persistence but
I finally got it resolved.
For future reference, when sharing a letter on any public site, you
should replace the actual numbers, and full name, and any sensitive
information with x's or omit them. You were given the option of
editing it out for your own protection.

Reply


Double Minute Plan, rip off and customer service by Ron Rod Fri July 13, 2007 @ 12:00 PM


Don't let them bother you.....it's the nature of the internet, unfortunately by Gino Fri July 13, 2007 @ 2:05 PM

Double Minute Plan vs. Airtime by S. Brown Fri July 13, 2007 @ 2:03 PM


thanks for the information... I overlooked that N/T by Gino Fri July 13, 2007 @ 2:12 PM


I looked.. by Harleycat Fri July 13, 2007 @ 2:13 PM


I looked.. by Ron Rod Fri July 13, 2007 @ 6:09 PM


Double Minute Plan vs. Airtime by Ron Rod Fri July 13, 2007 @ 5:57 PM

by Ron Rod Posted Thu July 12, 2007 @ 9:16 PM

Believe me if I have filed my complaint with the wrong service, I will
soon find out and file with the appropriate government agency..

Filing for: Ronald P Rodrigue Sr has been received by the FCC. Thanks
for your information. When inquiring about your complaint, be sure to
reference this number:
FORM475: 07-W13192971 and, be sure to mention that you filed this
complaint over the internet.

Use this page as a Fax Cover Sheet when faxing additional details to
the FCC.


Fax Number (866) 418-0232


Date: 07-12-2007 2:17:00 PM
To: Federal Communications Commission
From: Ronald P Rodrigue Sr
Total Number of Pages: ________

Reply


by rxgirl --open your profile or I'm not listening :) Posted Thu July 12, 2007 @ 7:03 PM

Maybe Federal Trade Commission (FTC) but not Federal Communications
Commission (FCC).

The FCC regulates the airwaves and frequency spectrum but not really
the administration of said frequencies.

Reply


Ripped off by Ron Rod Thu July 12, 2007 @ 9:24 PM

FCC ok, but..... by |Ev1L| Fri July 13, 2007 @ 12:22 AM


FCC OK But by Ron Rod Fri July 13, 2007 @ 12:08 PM


And this.. by Harleycat Fri July 13, 2007 @ 8:12 AM

ron... by Angelic Princess:) Fri July 13, 2007 @ 9:22 AM


Ripped off by Ron Rod Thu July 12, 2007 @ 9:49 PM


Ripped off by Ron Rod Thu July 12, 2007 @ 9:49 PM




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