HOME SHARED LETTERS RATINGS MY PLANET COMMUNITIES MISSION SIGN UP!
Shared Letters

Join and browse our exclusive open discussion forums and talk about whatever you like.

Channels
» The Suggestion Box
» Company Responses
» PFB Feedback Line
» Consumer Podcasts
» Mommy Talk & Daddy Dialogue ™
» Shared Letters


Newsletter

Sign up for PlanetFeedback's "Consumer Café" email newsletter!





CUSTOMER SERVICE

Posted Thu April 11, 2013 3:16 pm, by deborah o. written to Tracfone Wireless, Inc

Write a Letter to this Company  |  Rate this Company


I HAVE BEEN TRYING FOR 3 DAYS TO TRANSFER A PHONE FROM NET10 TO TRACFONE 4 TIMES I HAVE BEEN TOLD THE TRANSFER WAS COMPLETE, STILL NOT WORKING TRIED AGAIN THIS MORNING, FINALLY GOT A CASE NUMBER TODAY 1068065257 TRANSFERRED TO TEC SUPPORT THE GUY SAYS HE'S WORKING ON THE TROUBLE, I GET DISCONNECTED TRIED TO CALL BACK NOW I CANNOT GET BACK TO TRACFONE EVERY TIME I SELECT OPTION 1 2 3 4 0R 5 TELLS ME IT DOES NOT RECOGNIZE MY MY INPUT, THEY HAVE MY CONTACT NUMBER & EMAIL BUT NO RETURN CALL OR ANYTHING . WORST CUSTOMER SERVICE EVER AND THEIR WEB SITE & CALL IN SERVICE IS JUST AS BAD.

UP GRADE THE WAY YOU GET HELP WITH A PROBLEM, EASIER WAY TO GET TO SOME ONE WHO CAN HELP.YOU SHOULD NOT HAVE TO GO A LIST OF 6-8 PROMPTS TO GET TO TECK SUPPORT, SOMEONE SHOULD CALL BACK TO SEE IF YOUR PROBLEM HAS BEEN RESOLVED THIS IS THE WORST SYSTEM EVER! AS A NEW CUSTOMER I AM REGRETTING MY CHOICE . DEBORAH ORR


Reply



Log In/Create an account | 1 comments
     Add to your del.icio.us  del.icio.us    Digg this story  Digg this  
PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately.

by PepperElf Posted Fri April 12, 2013 @ 7:49 AM

Are you calling from your Net10/Tranfone unit? Or are you using a
different line?


If you're using the phone in question I would recommend using a
different line. It may be part of the problem cos... IIRC they can't
work on a phone while you're using it etc.

Reply




Home | Shared Letters | Ratings | Login | Communities | Categories | RSS | Contact Us | Terms & Conditions | Privacy Policy | FAQ
Copyright 2014 © All Rights Reserved PlanetFeedback.com | Web by Cicada