Lost phone and transfering minutes/airtime

Posted Thu August 20, 2009 4:25 pm, by Jason W. written to Tracfone Wireless, Inc

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My Tracfone Motorola W376g was lost in a parking lot. I purchased a new phone of the same model and activated it. I then attempted to have the minutes and airtime transferred from the lost phone to the new one. When I called customer service, they were very polite about it, and said that they would transfer the minutes and airtime within 5 business days. Nine days later, I received a REPLACEMENT!!!! phone in the mail, and it was the W175g, an inferior model. At the same time, my new W376g was deactivated. I immediately called customer service, and they said they would have to send me a new SIM card. I asked could I transfer the SIM card from the replacement phone to my W376g. I was transferred to a supervisor, and about 5 minutes later, was "accidentally" disconnected.

I would like this issue to be resolved by a QUALIFIED rep who speaks English as their FIRST language. I would like to have the minutes and airtime transferred from the lost phone to the new one. OR If it is absolutely necessary to send me a replacement phone, I would like it to be the W376g AND I would like the minutes and airtime transferred to it.

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Re: Lost phone and transfering minutes/airtime by Jason W. Posted Sat August 22, 2009 @ 1:26 PM This morning, a Tracfone rep who actually spoke English called tracfone executive resolutions dept called me and resolved the problem. She was very polite and I think spoke English as a first language. She had me transfer the SIM card from the "replacement" phone into the new W376g that I got. Then she activated the SIM card, and transferred gave me an equal replacement of the minutes and airtime that I lost. I even got a 100 min bonus!? I got her number and extension for me and all you other currently "loyal" Tracfone customers. It is: 1800-626-4883 ext. 6132 . I am very pleased with the help she gave me and will continue to use Tracfone for the time being. Reply weird by PepperElf Posted Thu August 20, 2009 @ 10:53 PM i'd suggest calling them back mom just replaced her phone a couple of weeks ago - she put it in the wash. took about oh, maybe 30 minutes to get the number and minutes transferred over tot he new phone Reply tracfone by Jason W. Fri August 21, 2009 @ 9:28 AM weird. by PepperElf Fri August 21, 2009 @ 12:45 PM