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Stolen Tracfone Minutes

Posted Tue November 14, 2006 12:00 pm, by Samantha F. written to Tracfone Wireless, Inc

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On 11/13/06, I purchased a 60 unit airtime card and attempted to add the airtime to my phone via your website. During the process, I was not asked to enter codes into my phone like usual, and at the end of the session, the screen said that the airtime would be sent to my phone shortly. After 10-15 minutes, there was still no airtime sent to my phone, so I turned my phone off and on hoping that it would be there after that. When I turned the phone back on, I initially got a splash screen and the Nokia jingle, and then my phone beeped and vibrated, and continued doing so. I had to remove the battery to get it to stop. I attempted to turn the phone back on several times with the same result.
This morning (11/14/06)I called your Customer Service number for help. The person on the line took me through a few steps, and they did not remedy the problem, so I asked if I could have my number and units transfered to my fiance's inactive Tracfone and was told yes. After the transfer, my screen only showed 60 units. I asked if the 23 units that were on the phone prior to the problems would also be transfered, and she told me that there was no way that they could verify that I had those units, so they could not transfer them.
I paid for those units, and I'm not happy that they were not transfered.

I would like Tracfone to restore the 23 units that were bought and paid for months ago. It's only fair, since I bought them.


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by Joshbud Posted Sun December 10, 2006 @ 4:57 PM

You should try going to a radio shack. I had a tracphone that went
bad and I couldn't even power it up. It had minutes still on it. I
went to radio shack an bought a new one. The service manager at the
store took my new and old phone, went out back and called tracfone and
somehow loaded all my old info to include phone number and minutes
into the new phone I purchased. I was very relieved and happy with the
service. Worth a try. Eric


by ST Posted Wed November 15, 2006 @ 10:50 PM

I think they've changed how they add minutes. I recently purchased
airtime online. I made sure my phone was on, so I could get in the
code entry mode & add the minutes. Once I completed the online
purchase, my phone beeped, then vibrated, and they had added the
minutes automatically.

by S. Brown Posted Tue November 14, 2006 @ 9:59 PM

There is no way for Tracfone to know how many minutes were on your
phone before you had the problems and asked them to load the 60 units
you had purchased on to your finace's phone. The units weren't
technically "stolen" but the csr should have told you that by they
would only be able to transfer the 60 units you were trying to load
and that you would lose any residual minutes because they have no
method to verify them. Who knows? This is a decent letter so maybe
they will restore the 23 minutes - - let us know!


by Sava Posted Tue November 14, 2006 @ 9:33 PM

That sounds like a valid complaint - except the minutes weren't
exactly "stolen", they just weren't properly transferred. Tracfone's
error doesn't equate to theft, just poor business practice.


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