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 Upgrade Expense
Posted Sat November 10, 2007 1:00 pm, by Tilford M. written to Tracfone Wireless, Inc
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Tracfone informed me that I needed to upgrade to a new phone because of their network upgrade. They sent me a new phone Motorola v170, which is a cheap phone to replace my Motorola V60i phone, which is an upgraded phone that I purchased a few years ago. I was originally told by customer service that I would receive the same model phone that I have. That was not true. I then called customer service, and I was told that the phone sent was the only option that they were giving. I have almost 600 minutes on my phone. I have since purchased a new Motorola W370 phone at full price.
This upgrade was a business decision that Tracfone made. I should not have to suffer financially. I am out $43.49 for a new phone that I did not need before the upgrade. I want compensation for my added expense
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