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CUSTOMER SERVICE PROBLEMS

Posted Sun November 5, 2006 8:26 am, by GENE G. written to Tracfone Wireless, Inc

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hello MY NAME IS GENE GIULIANI JR AND I HAVE UPGRADED MY TRACFONE ON THURSDAY NOVEMBER 2 2006 AND THAT WEEKEND I HAVE BEEN TRYING TO GET THIS NEW UPGRADED PHONE ACTIVATED I TRANSFERED MY OLD TRACFONE NUMBER FROM MY OLD TRACFONE TO MY NEW ONE AND THE PROBLEMS STARTED RIGHT AFTER THE TRANSFER I WAITED THE 24HRS WAITING PERIOD THE PHONE WORKED FRIDAY THEN I SAID OK IT WORKS I TURNED THE PHONE OFF THEN WHEN I LEFT WORK I TURNED ON THE PHONE AND A MESSAGE CAME ON AND SAID YOUR PHONE HAS BEEN DEACTIVATED MY TRACFONE IS THE MOTOROLA C139 W/COLOR SCREEN AND IT STILL DIDNT WORK THEN YESTERDAY SATURDAY NOVEMBER 4 2006 THE PHONE STILL DID NOT WORK I HAVE HAD SO MUCH TROUBLE TRANSFERING MY TRACFONE NUMBER FROM ONE TRACFONE TO ANOTHER AND IM VERY,VERY FRUSTRATED BECAUSE IT WORKED ONE MINUTE THEN DID NOT WORK THE NEXT ALSO ON SUNDAY NOVEMBER 5 2002 I PURCHASED ON WWW.TRACFONE.COM 60 UNITS FOR $19.99 WITH MY CREDIT CARD AND THE 60 UNITS DID NOT GO TO THE PHONE A CUSTOMER SERVICE REP HAD TO PLACE THE 60 UNITS ON MY PHONE FOR ME

FIX THE PROBLEM GET MY TRACFONE SERVICE WORKING GIVE ME 90 UNITS FOR WHAT I HAVE BEEN THROUGH TRAIN YOUR CSR'S TO NOT TRANSFER THERE CUSTOMERS AND FIX THE PROBLEM RIGHT THEN AND THERE AND BE MORE PLEASENT TO CUSTOMERS


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by Jeffrey Posted Mon November 6, 2006 @ 8:50 AM

Two tips: Caps Lock off (it seems it works, since the "hello" was in
lower case). Use punctuation.

You letter is nearly impossible to read. Which means that no matter
how valid your issue is, you're going to frustrate the person that has
to read this.

I'd suggest that you try again, with a letter with proper case and
punctuation.

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