Feedback For Tracfone

I work for Tracfone as a Customer Service Rep.
In order to get the service active, you need a combination of minutes
+ days of service.
This is from the Terms and Conditions of service (most of customers
say 'I know them' when we offer to read them): "You must redeem a new
airtime card before your due date in order to keep your service active
and mantain your current phone number". That sounds very clear for me.

Then you can find different card denominations. They used to have
cards for 60 days and 1 year of service. This changed 2 weeks ago and
the 60 days were extended to 90.
Here you have the rates:
30 minutes + 45 days of service = $9.99
60 minutes + 90 days = $19.99
120 minutes + 90 days = $29.99
200 minutes + 90 days = $39.99
400 minutes + 1 year of service = $99.99
Double minutes for all life of the phone = $49.99 (this card does not
include any minutes or days of service, it will just add the Double
Minutes Plan to the phone for all its life).

There are no cards for $250 as someone said.

no basically you bought the phone with some minutes included, then
when you buy 60 minutes you get 120 minutes for a year. 1 minute
equals 1 unit. your service wont lapse for a year either, even with
no minutes. I own a tracfone and its NOT for frequent talkers like
teens.

Here's my problem with this letter:

"I would like TracFone to honor their REPRESENTATION that minutes are
.10 each . . ."

In the world of wireless there is no such thing as a "representation"
- - the buyer either reads and undestands the terms and conditions of
what they are buying or they don't. And if they base their decision
on what a sales rep tells them instead of reading the agreement then
the get what they deserve.

I've been a telecom billing analyst for over twenty years and have
heard it all.

I have seen very nice things said about TracFone on here and even with
the occassional problem, you will usually find a response here from
one of their service agents. I hope to find a similar response here
from them.

With that said, I do not understand this complaint of those that are
agreeing with it as being the case.
According to my quick research on TracFone, after this confusion, I
found this page :

http://www.tracfone.com/rates.jsp?nextPage=rates.jsp&task=rates

According to this - you buy more airtime and airtime = minutes. So,
if you buy 100 airtime credits, that would be equal to 100 minutes.
There is a weird caveat that minutes in roaming might equate to 2
airtime credits on certain phones.

So, if this is not the case, then I am back to being confused and
could easily see how the OP could as well.

Tracfone service is sold in two parts - - Service Days and Minutes.
Prepaid service is the most expensive you can buy and no one sells it
for $.05 per minute - - in fact I don't even believe that there is
anyone out there selling prepaid for $.13 per minute.

Sounds to me like you probably listened to a sales pitch and heard
what you wanted to hear instead of reading the fine print yourself.

Live and learn.

We looked at Tracphones to buy. You must buy at least 100 dollars of
"airtime" to be able to use minutes at all.

However, this should have been apparent to you BEFORE you purchased
the phone, not several months after

Between minutes and airtime??