Worst customer service from any company in 56 yrs.

Posted Thu January 14, 2010 1:01 pm, by Paul F. written to Tracphone

I ordered 2 phones. Both were useless. I disconnected one and asked that the minutes be transferred to the other. No minutes arrived. Many calls and 3 hangups 20minutes or more into each call I was again hung up on after being switched to someone else. I also tried straight-talk. When I tried to purchase the following month to keep it activated. They said I had a security issue after trying for 2 hrs and hung up when they could not figure out what they did wrong. I was unable to get it refilled for the first time. So far I have spent 110.00 in 2 months and still have no service from either company. Which I understand is the same one. I purchased all 3 phones to replace my home phone and now do not have a home phone except for yahoo. 2675191070.

Refund. Although I highly doubt that will happen anytime soon. Replace the straight talk phone with one that works and is refillable. I already know they will just pretend to not understand english. Worst customer service on the planet. Barr none. If I treated my customers like they treated me I would have none. I am pretty sure that is where they will be in the not 2 distant future. pfarley10@yahoo.com

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Re: Worst customer service from any company in 56 yrs. by wizard10 Posted Fri January 15, 2010 @ 4:37 PM I received a reply within 24hrs. Tracphone customer service reset my current phone. Provided me with 150 minutes and took care of the complaint. This is the kind of customer service we all expect from a major company. The fact that they replyed and fixed the problem to my satisfaction in a short time means a lot. At least if all else fails you do have people who care about the company they work for. I highly recommend using planetfeedback on a continuing basis. Maybe Tracphone will make it a few more years. Time will tell. Above all stick together. Its as true today as the day someone said it. STRENGH IN NUMBERS. SUPPORT YOUR FELLOW CONSUMER. ALSO THANK YOU TRACPHONE FOR GETTING THIS TAKEN CARE OF IN A TIMELY AND SATISFACTORY MANOR. WIZARD10 Reply good for you! by Michelle O. Mon January 18, 2010 @ 1:55 PM