You Get What You Pay For With This Cut Rate Insurer
Posted Sun May 13, 2012 10:58 pm, by Scott M. written to Travelers Insurance Company
Write a Letter to this Company
Travelers is the WORSE insurance company I have ever dealt with in my life for auto insurance. They are inflexible and have policies that are designed to screw the customer and make the company money.
For example, I was sick and in the hospital and missed one payment. Of course, Travelers wants you to pay the entire policy balance (In my case $900). So I called their world class customer service department and advised them of the situation. After 45 minutes on the phone, they agreed hesitantly to reset my account back to regular payments. Wow, thanks - I was only in the ER for the week.
On top of this, someone doesn't record this detail in the system and I get a letter two weeks later stating that my car insurance has been cancelled and I find out my wife and I were driving around completely uninsured.
I called their stellar customer service department back (If you can actually find the number and call when they are actually open which is never) and the lady says "Oh I'm sorry we made a mistake. We will reset your insurance".
Great, I was driving around for a week without coverage and what if I got into an accident or got pulled over? So they reset the policy and guess what - more problems.
Now I am getting letters from the State of Florida notifying me my insurance was terminated and I now need to deal with them. Now I have to spend more of my time because this terrible insurance company made a mistake. I get to spend hours dealing with the State of Florida!
I want Travelers to do nothing. I had been with Geico for 8 years and 4 years before that with Progressive and my experience with both companies was fantastic. I switched to Travlers because it was significantly cheaper but as the saying goes "you get what you pay for".
In the case of Travelers you get nothing but headaches and clerical mistakes that put your family at risk while you are driving around without car insurance.
To add insult to injury, after they made a mistake, I had to agree to the fact that nothing happened to my cars during the period in which I had no insurance (IE. Accident, damage, etc) so they would restore my coverage.
Let me get this straight - Traveler's Insurance screws up and drops my insurance by accident, The State of Florida is after me because I they think I have no insurance, I put my family at tremendous risk of having no coverage and getting pulled over and thrown in jail, and I have to agree that I had no incidents during the period in which I had no insurance because they screwed up.
This is a typically mom and pop jackass Florida-based company that has no idea what they are doing that treats you like crap.
DO NOT, under any circumstance switch from your competent insurance company to this backwoods bard yard insurance company. You will pay in aggravation and errors for the money you saved.
You will also risk your safety and insurance as they are so quick to drop your policy and notify the state immediately.
I had Geico for years prior and they never once dropped my policy over missing one payment or ever demanded the policy be paid in full when I made an error and missed a payment.
This company is inflexible and their procedures and policies are designed only to benefit their bottom line at the expense of their customers.
Stay away and avoid at all costs. I will tell everyone I know what happened with me and why Traveler's insurance seems to be too good to be true.
I will NEVER come back to this company and there is nothing they can do to convince me otherwise. I hope I cost them hundreds of customers after what I have been put through.
I am going back to Geico ASAP.
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