Lack of Customer Service Regarding Product Complaint
Posted Thu March 16, 2006 3:17 pm, by Dana M. written to Tupperware Corporation
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Trying to get ahold of the correct person who can help me has been quite an ordeal.
I had expected a response from my first attempt to contact customer service thru the Tupperware Canada website. I even expected a response after leaving a message for Anne Martin at Tupperware Canada. To get the phone number for Tupperware Canada, I had to call Tupperware's head office in the USA. It seems that the people who are unable to help me have been quick to respond (much appreciated), and the ones that could help, have not responded at all.
purchased an Open House Collection Dinnerware set. I purchased it in the beginning of 2005. It was quite pretty and quite expensive.
I am displeased with the quality of the dishes. I have a large dinner plate with a crack in it. So I put it aside. I figured I'd bring it to a Tupperware party. Then I discovered a small sandwich/desert plate with a crack in it. I expected better quality.
I do not want it replaced. I just want my money refunded, There are no other Tupperware items I am interested in.
I had sent an email thru the Tupperware Canada (March 6) website to customer service and to date have not heard anything back.
I also left voice mail message on (March 10) for Anne Martin in Customer Service at Tupperware Canada and my call was not returned.
I found the contact information for three Tupperware dealers in Chilliwack, One of them (Kim K.) responded (March 12) and then I was contacted by Lisa J. (March 13) she offered to help me find the consultant whom I purchased the Tupperware from.
I purchased the Tupperware from Louise Ryhorchuck (last name may be spelled incorrectly). The woman who hosted the party told me that Louise moved to Toronto.
Lisa, confirmed that Louise had moved and gave me the contact information for Marie-Anne with a telephone number and two email addresses. I sent a copy of all my correspondence to date to both email addresses. One of the emails came back with a failure message. I have not heard anything else from the other email.
This morning I tried to call the number Lisa had given me, but Marie-Anne was not able to take my call because of a conference call.
And I have made many attempts to contact the correct people, and am feeling quite frustrated that I have yet to hear from the people who can help me.
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