My daughter and her family traveled on January 8th from Denver Co to Kailua Kona Hawaii. One of their checked bags did not make the flight from San Fransico. We were told at the airport it woulds arrive the following day on another flight. When we never heard from anyone we began calling the Kona airport ticket counter and baggage. We would get a message machine but no return call. We went to the...

I must agree with the woman who had her luggage "absconded" by United. I have had the same experience ON CHRISTMAS EVE!. I have been given the runaround by 4 different customer service reps---none of whom would speak understandable English-----and given different stories. I am still without my baggage and still do not have a telephone number or contact person to tell. They sure make...

To whom it may concern,

I am a Premier Mileage Plus member with United, and I recently booked a trip from Dulles to Atlanta with my wife and two small chldren (3 year old and 7 month old). I normally travel for business, and specifically choose United for my personal travel when other airlines were a bit cheaper.

We were supposed to depart Dulles at 4:40p on a United Express flight, but the...

I am a 1K flyer, and have logged over 150,000 miles so far this year. I am astounded by the recent decision to severely downgrade coffee service in first class to instant! Although I generally drink tea, a number of my colleagues -- and flight attendants -- have complained that the new instant decaffeinated coffee is almost undrinkable, and having tried it myself on a recent flight, I have to...

On my flight #1669 from SFO to HOU, Kelly the flight attendant asked if I wanted a drink. I asked for a coke and a water. I purchased a Cheeseburger and also needed to take my medicine. I received a cup of coke and a cup of water. I immediately drank the coke and asked for a refill. The Flight Attendant, KELLY, said I gave you a cup of coke and water already. Kelly said she needed to give...