Loss of deposit, time and pleasure

Generally, people with a Ph.D. know the proper way to spell it.

Shenanigans.

Sorry about your family's terrible experience with united.
Unfortunately, this has become typical customer service on United. I
strongly suggest you forward the above complaint to the Consumer
protection division at the Department of Transportation. You can
email them at airconsumer@dot.gov

I'm sorry that your family members had these experiences. They happen
all too frequently when people fly. If you'd stuck with the
complaints about what happened between airport and airport for your
daughter and airpate and home for your mother -- although they really
should have written their own letters -- I'd be cheering you on.

But a lot of the unpleasantness was within your family's ability to
control. In particular, it was your decision to cancel the brunch,
and if you hadn't decided to cancel it you would have had to pay the
deposit and then some.

Your family members are better off being inconvenienced than they
would be if something was wrong with the plane and it crashed. Your
daughter and son-in-law could have embraced the adventure of it all
and decided that as long as they were with each other they could
handle anything, and found a way to enjoy their time in O'Hare. And
it would have been perfectly possible for you to go buy some
posterboard, announce to your guests that the couple was stuck in
Chicago, and invite them to celebrate anyway, and to write messages of
congratulations and love on a big sign that could be presented to your
daughter and son-in-law when they did finally make it out there. As
for your mother, it's probably not a real great idea to travel these
days without a credit card or a wad of (concealed) cash. There's too
much that can go wrong.

I do think United ought to apologize to your family and everybody else
on those flights. I hope they come through. But you don't deserve
money or free flights.

As others have said, it is your daughter and mother who should be
writing this letter. Actually it should be two separate letters.

That being said, flight delays and cancellations happen and not just
on United. I'd much rather have a flight canceled than fly an unsafe
plane. It is never a good idea to plan an event based on an on-time
flight.

Also, you having a PhD has nothing to do with this at all and seems
like a blatant attempt to make them think you are important. If you
truly are a PhD, you should be embarrassed by the grammatical and
spelling errors in this letter.

In all fairness, the people who should be writing this complaint are
your daughter and son-in law and your mother, whose age, quite
frankly, isn't relevant.

Also, mechanical problems are serious business and I would rather my
family flew on a plane that was cleared for flight rather than send
them up in a plane that may not be safe.

Finally, I don't see how your having a Ph.D has anything to to with
your letter.

mam-
sorry to hear of your experience. but heres the deal. uniteds job is
to get them from point a to point b. nothing else. not to serve them
meals,show movies, or anything else.be gratefull. you lost money for
your brunch and lost some time. but you will have the pleasure of your
loved ones company for many years to come. i know people who would
love to have that pleasure. also i,m assuming that your daughter is of
legal age. this letter should be writen by her or her husbend. you
were not their.