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 May 9, 2007
Posted Wed May 9, 2007 7:08 pm, by Jonathan K. written to United Airlines
Write a Letter to this Company | Rate this Company
On May 9th 2007 I was booked onto Flight 7620 to Chicago connecting to Flight 789 to Minneapolis, MN. When I arrived at the airport in Indianapolis I wasa told that the flight was ontime and there was no weather in CHicago to delay the flight. At 3:30pm the inbound flight had not arrived and I called my travel consulant to find out if there was an issue with the flight. She stated the the flight was delayed from Chicago due to a mechanical issue and that I still would make my connection in Chicago. At 3:45, 5 Minutes prior to the orignal departure time, the gate agents finally made an announcement that the flight was going to be delayed by 30 minutes, and I checked to see if this would affect my departure. The gate agent said that I would have at least 30 minutes to make my connection. Since I did not check my bags this was not going to be an issue. The inbound flight arrived at 4:30pm and we did not leave the gate until almost 5:15pm. I missed my connection and was told that the only flight that was available was at 8pm and arrive in Minneapolis at 9:15pm. I booked flight 789 because it would get me back into the the Twin Cities in time to pick up my animals from the kennel where they were staying.
I want United to compensate me for the cost of 1 nights' boarding at the kennel where my dogs were staying. I feel the United Airlines and their staff were not willing to help me return to Minneapolis in a timely manner and it is their fault that I was charged an addition $125.00 in fees do to my dogs having to stay in the kennel for an additional night.
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by donno Posted Fri May 11, 2007 @ 10:17 PM
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Pardon me while I dry my eyes. Your letter really upset me.
I would think that someone who has a travel consultant on hand would
also have a servant to go pick their pets.
I need to go get some more tissues. I don't know if I'll sleep
tonight...
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by Firebrat Tracy Posted Fri May 11, 2007 @ 9:27 AM
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The guy below is one of those self-proclaimed activists against United
airlines. I've seen him around the net before. While it's certainly
his right to speak out, his apparent bitterness overshadows any and
all common sense when responding to a United letter.
In other words, if an OP came along and whacked a United gate agent
upside the head without cause, this guy would find a way to say that
it was justified and that the OP should email the DOT about it.
To the OP: Whatever, dude. I'm a travel agent and deal with this
stuff all the time. Thankfully, the vast majority of my customers are
big boys and girls and allow common sense to guide them in these
situations.
Compensation for an obviously inflated/padded kennel bill? ::Snicker::
Yeah, good luck with that!
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by Gino Posted Fri May 11, 2007 @ 1:29 AM
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Am I missing something? The weather in Chicago was no problem, just a
30 minute delay because of mechanical problems. Then a missed
connection... I'm sure if they had the resources and an extra plane
ready to take off that wasn't booked, they would have switched without
batting an eyelash. The problem is that this is a rarity under almost
any circumstances.
I'm sure, although people do have the option of taking out flight
insurance, most people would weigh the risks and decide to wait for
the problem to be fixed. Altough you may have been willing to risk it,
chances are it would be difficult to find a pilot willing to take that
same risk.
As for the animals, as someone else stated, they aren't the airlines
responsibility.
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I live in the Minneapolis area and I've researched A LOT Of dog
kennels, and I have never heard of one that charges $125 a night.
Most are in the mid-20s per night (the good ones, anyway). If you're
well-off enough that you can pay $125 for one of those "doggy B&Bs" (I
don't know what they cost), then more power to you. But don't expect
anyone else to foot the bill.
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by S. Brown Posted Thu May 10, 2007 @ 4:05 PM
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It was a mechanical problem, for crying out loud. Would you have
preferred United risked everyone's lives so you wouldn't have to pay
an extra night's boarding for your dogs?
United owes you zip.
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by Cass Posted Thu May 10, 2007 @ 2:33 PM
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The flight was delayed due to a mechanical issue? I wouldn't care how
long it took, I'd want that fixed before I got on the plane!
Yes, it was aggravating, but the gate agents had no way of knowing how
long it would take before the mechanical issue was resolved. It
happens. Be glad you got home safely. I say this all the time when I
hear complaints about flights being delayed due to weather or
mechanical problems: Would you rather be late, Jonathan, or THE LATE
Jonathan?
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by rkcbw0314 Posted Thu May 10, 2007 @ 2:18 PM
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Don't be concerned about all the corporate apologists. There was no
excuse for United's treatment of you. When they knew you were going
to miss your connection, they easily could have put you on another
airline and got you to your destination in a timely manner. You have
every right to be angry about how you were treated. You should
definitely email this complaint to the DOT. Their email is
airconsumer@dot.gov
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by Peregrina Posted Thu May 10, 2007 @ 1:06 AM
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Life happens, I'm sure you've heard that many many times. Let me tell
you again. Life happens. If the worse thing that ever happens to you
is that your dogs had to stay an additional night in the kennel, then
you live a charmed life indeed.
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by rkcbw0314 Posted Thu May 10, 2007 @ 12:25 AM
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There is no excuse for the poor customer service United provided you.
I suggest you forward this
account to the department of transportation consumer division. You can
email them at airconsumer@dot.gov
Letters to United usually get nothing more than a form letter
response. The DOT forwards complaints
to United and it is about your only chance of getting a response. The
WSJ recently had an article where they noted the best way to get
response from United Customer service it to send an email to the DOT.
Good luck!
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