|
|
 Poor customer service with Ex United Airlines employees
Posted Wed September 17, 2008 3:59 pm, by darren d. written to United Airlines
Write a Letter to this Company | Rate this Company
I have a customer of my business that flew as a pilot for United Airlines for 34 years - retired from them in fact. Previous to that - a decorated Marine who flew 201 combat missions over Vietnam. He now has a medical condition that forces him to go to Germany for a procedure that is not currently offered yet here in the US. Unbelievably, and even after 34 years of his working life was given to United Airlines - they wont give him a ticket to Germany. They wont even upgrade him to First Class after he purchased his ticket. He is now faced with a 14 or so hour trip to Germany in extreme pain sitting in a regular seat.
United Airlines should have purchased his ticket, First Class. At the very least, they should upgrade him to First Class - and make him as comfortable as they possibly can.
The gentleman's name is Walter, and he lives in Prescott Arizona. I have his contact information on request.
 Reply
| Log In/Create an account | 8 comments |
|
|
| PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately. |
 |
 |
 |
|
|
by mr.paul.griffin Posted Mon November 10, 2008 @ 11:19 PM
|
|
|
Extreme Pain? In a regular seat?
Gimme a break.
Reply
|
|
|
|
|
|
by Michael J. Posted Wed October 1, 2008 @ 9:45 PM
|
|
|
I am not sure why he is entitled to a free ticket just because he
worked there. When I retire from General Electric, I don't expect
them to give me a free washer/dryer anytime I want. I am sure over
the span of 34 years that the company has given him plenty of free
travel.
Reply
|
|
|
I agree
by mr.paul.griffin Mon November 10, 2008 @ 11:18 PM
|
|
|
|
|
|
|
by Jason F. Posted Fri September 26, 2008 @ 1:21 AM
|
|
|
While your customer's situation is very unfortunate, United isn't
doing anything wrong. I'm sure he is entitled to stand-by non-revenue
travel but why would they give him confirmed travel for free? I don't
know of any airline that does that for its employees or retirees.
Also, they won't upgrade a passenger with a health issue for free, why
would they give him a free upgrade? Also, when a United employee does
travel in first class, they are paying for it and its not completely
free. As many would say, if you want first class pay for it.
Reply
|
|
|
|
|
|
|
|
|
|
I agree with the first two posters. I'm glad someone is trying to
help this guy out. Good luck to you.
Reply
|
|
|
|
|
|
by ♫Venice♫ Posted Wed September 17, 2008 @ 5:08 PM
|
|
|
If United can't afford to honor Walter's request for a free flight
under these circumstances, then they should close up shop. They
should fly him first class and take good care of him.
Since you're a business owner, have you given any thought to
sponsoring a fundraiser? It sounds like your customer/friend might
need some financial help in the future. I think he would be very
appreciative.
Reply
|
|
|
|
|
|
by Jeffrey/Branding/Alex Posted Wed September 17, 2008 @ 4:38 PM
|
|
|
It's very nice of you to write this on behalf of your friend (he must
be more than a mere customer -- or perhaps that's the point).
Out of curiosity, how does an ex-employee go about asking for a free
ticket? Do they use the web site? Call the same number as everyone
else? Call the HR department? Seems that unless it's standard policy
to give discounts/free tickets to all ex-employees, the people on the
phone aren't going to be in a position to do this. Seems like this
needs to be directed at someone that specifically watches out for
"alums."
Reply
|
|
|
|
|
|
|
|
SHARED LETTERS 
del.icio.us
Digg this
