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 United Airlines Damaged & Stolen Items
Posted Mon January 7, 2008 12:00 pm, by Ashley P. written to United Airlines
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My husband flew United Airlines in June 07 to a conference in Los Vegas. On his return, his luggage was lost. The Airlines informed him that his luggage should be in on the next flight and would be "hand delivered" from Greensboro NC to our home in Princeton, WV within 72 hours. After several days, I personally tracked the bag to the community airport in Bluefield, WV where our bag had arrived but no one contacted us. Upon receiving the bag, it was damaged and several different things had been stolen from the bag including an MP3 player. I contacted United by phone and took my information and said it would be taken care of. Several weeks later I called to check the status of my claim and they said that it was processing. I received this same status for more than 4 months. I then asked to speak with a manager, who refused to speak to me. They told me I hadn't filed the paperwork. This was the first time "paperwork" had been mentioned since the initial call, when they said they would send me information to return. They told me they were resubmitting my request and I should receive a call from the corporate office. I never did receive a call. At this time nearly 6 months has passed. I contacted united again. The person I spoke with was more cooperative. They informed me more clearly of the process. They told me they could mail me the information (which they said they would do in June of 2007) or I could download a form online. I have done this, however the form says it should be filed 45-60 days after lost bag. The Airline prevented this by giving me the run-around. I'm very upset. Someone within the airline company stole items from our luggage and unnecessarily tumbled though the bag, going though papers, ect..
I would like United Airlines to replace my damaged luggage and the items stolen from the luggage. I would also like to speak to someone at the coperate office who can fix this problem.
**We'd like your thoughts on this letter. Please take moment and complete our survey. Thanks! --The PFB Team
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by C D. Posted Thu February 28, 2008 @ 11:50 AM
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My daugther (age 16) had a brand new bottle of perfume and an iTunes
card in her suitcase when she flew right after Christmas. They were
gifts from her Dad. They were both stolen. I filed all the necessary
paperwork with receipts and the claim was simply denied due to lack of
evidence. Pathetic indeed but a lesson for her, sadly.
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Always Always Always carry on your valuables
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I am sorry this happened to you -- I know it happens all the time.
But I thought everyone knew by now to never pack valuables in their
checked baggage. And the only way to recover any money is to provide
receipts for the items packed. A news story on this issue suggested
taking digital photos of the items in the luggage to bolster your
claim.
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by ♥Venice♥ Posted Mon January 7, 2008 @ 9:03 PM
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It certainly sounds like you have a very valid complaint. Putting
people off until it's too late seems to be a trend lately. It also
happens a lot with warranties.
I wish you had been more proactive when the incident first took place.
I realize we like to put our trust in companies, and tend to not
consider the possibility that we're being taken advantage of, but that
could come back to get us in the end. When you have a claim, it's
never good to let too much time go by. It's better to strike while
the fire it hot. Four months was too long to wait. It's the first
sign that the company is hoping you'll either forget or give up.
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by donno Posted Mon January 7, 2008 @ 1:45 PM
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I think it is pretty shabby that the first person you spoke with at
United was unaware that you needed to file a claim form. Logically, a
paper form makes sense so that the customer can document the loss.
Have you called the person back who has been recently responsive and
informed them of your concern over the 45-60 day requirement? If so,
what was their response? Under the circumstances, I think they should
waive that.
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