Brown did it, for the last time

I'm surprised that you paid for overnight delivery on Saturday and
expected it to arrive on Monday. Usually I don't count Saturdays or
Sundays when figuring out how many days it will take something to
arrive, although with it being the last weekend before Christmas it's
possible that things are different.

That said, you should definitely have gotten it on Tuesday. Getting
it on Wednesday is only 2 days by my count (because Saturday and
Sunday are non-days) unless they worked one or two days this weekend
and not 4, and I'd think you'd have gotten good service if you had
paid for 2nd-day air service and great service if you had paid for
ground, but if you paid for overnight, you should have gotten your
stuff by Tuesday.

Given that you didn't get it on Tuesday -- even if there was a very
good reason such as flights being grounded for a key leg of the trip
-- I think you should get a refund. You didn't get the service you
paid for. I'm not assuming that UPS did anything wrong. The problem
may have been out of their control. But you paid for overnight
shipping and you should have gotten it -- and they should make sure
their shipping charges are high enough that they can afford to refund
people when things go awry.

That said, I would be very worried about getting medical equipment and
medications sent to you, especially at this time of year. I've done
it -- after I became unable to use my old crutches (I'm trying to
retain what mobility I have and to improve it to the point that I can
use crutches outside of my home) I waited until the last minute before
ordering new ones, and I ended up paying for my lasck of planning --
but it's not a great idea. I hope that either the company you deal
with finds a better way to send things or that you find another
company with which to work.

Oh yes, THE LAST TIME !!!
Same here, they lost my documents and now I'm in a country without a
status.
How much they will refund for this?
A plane ticket, the procedure for new passport via embassy, 700$ in
fee I paid for the govermental services, all my original documents and
the one of my husband.

How much you think I should ask for this?
And the guy in the store knew what's inside and promised us that it
will be there till Monday.
Out for delivery since 6 am till now?
My ***

NEVER EVER AGAIN

This morning (Christmas eve day) my hubby (UPS driver) went to work to
find out that his truck was near empty. Then he was told by management
that four tracktor trailers were stuck up north in a snowstorm. So he
went out to deliver what little he had, but later in the day those
trucks made it down and he was met with a truck which loaded his truck
with a ton of stuff, and he worked late and delivered every bit of it.


I agree this is unacceptable, and they should at the very least refund
your money for this!

No matter the time of year or whether there's snow or not, if UPS
can't get it to you overnight, they shouldn't take your money and make
the promise.

And if they say they're going to call you back, they should call you
back.

You have every right to be upset with them and they should refund your
money.

Give them a break right now. One, there are a LOT of packages right
now. And two, I don't know where you are, but where I am (Oregon)
we, like a lot of the Country right now are surrounded by a LOT of
snow. More then we normally get. I truck could have gotten stuck,
the road may have closed. In some areas it just isn't safe to drive.
They are VERY busy right now. They know packages are going to be
late. There is nothing they can do about it. They feel bad about it
too. One question, though: If it was needed medical stuff, why did
you wait untill you were so low? I am not picking on you or anything.
I just wonder if there was something else. Are you snowed in like
the rest of us?

Can you call your doctor or insurance company?

Once Brown did the exact same thing to me ( my insurance REQUIRES me
to use mail order on meds I use regularly)

I called my insurance company and they authorised a 3 day "emergency"
script I could get filled at the pharmacy.

Mail order meds are such an annoying catch-22!! they wont refill
until you are nearly out of pills, then you run the risk of this sort
of nonsense. GRR!!