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 UPS Facility in Turmoil!
Posted Sun December 14, 2008 12:00 pm, by John L. written to United Parcel Service
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This letter is featured on ShopperCast
I recently ordered a package from Amazon.com, which was scheduled to be delivered on 12/11/2008 by UPS. On 12/11, We were not home, and the driver left an infonotice on the door. I then went online, and filled the form saying I would come to the UPS facility on Ronson Rd. in San Diego to pick the package up.
I arrived at the facility at approximately 1Pm, and was completely shocked at the turmoil inside.
There were about 15 people inside, and no organization at all!! I got into a line where I was told I needed to get into ANOTHER line to get my notice scanned.
So I moved into the next line where I waited for about 5 minutes for the gentleman to scan my notice. He then walked into the back, and came back and handed me a printed sheet, and told me to get back into the first line I had been standing in.
This next line was so people could hand the slip of paper that you had printed in the first line to someone, and then they would disappear for MINIMUM 30 minutes before returning with a package. So after waiting in this second line for approximately 2 hours, I was finally the next person in line.
However, the gentleman in front of me, stepped up to be helped. The woman scanned his sheet, and then disappeared for 45 minutes. she came back and said to the gentleman that she needed to go speak with management. She then disappeared again.
After she had been gone for another 25 minutes, the gentleman who had been waiting for his package finally turned to me and said he NEEDED to leave before he got fired from his job, and to tell the woman he had to go.
Another 25 minutes goes by and she finally comes back. I tell her that the customer she had been helping had to go, and she had the NERVE to act all bothered by this and make a nasty comment about him not waiting... to which I replied "well, do you blame him?"
At this point she looked me right in the eye, and said (very nastily) "well, now i need to go and put this package back where it goes", and she walked off!!!
Now, the gentleman who I first saw, who scanned my infonotice, came back and scanned about 5 additional infonotices, went in back, got the sheets of paper, and handed them to the people. He then said, "OK, I am going to look for these packages and then will be back" I then asked him if he would mind looking for mine as well, to which he seemed very surprised and said "You mean she did not go to get yours too?"
He was back in less than 10 minutes, not only with my package, but 4 others! Which leads me to wonder why this woman besides being extremely nasty was taking 30-45 minutes or more just to get ONE package!!
In the future I would like UPS to remember they NEED the consumers to keep their business afloat!! Without consumers, they would have NO business!!
I for one am going to FIRST, forward this letter along to amazon.com, and urge them to stop using UPS as their preferred shipper! I spend several THOUSAND dollars per year at amazon.com, and will STOP unless I can at least use my choice of shippers, such as USPS or FedEx. I will also think seriously about ordering from other companies if they only offer UPS as their shipper, making SURE they know the reason I will not do business with them, and urging them to at least offer the customer the choice of shipper!
I also am going to make sure I let everyone know, every chance I get NOT to use UPS to ship their items!!! There are so many other choices, WHY should people deal with this type of customer service??
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