Why Offer Saturday Delivery if You Can't Deliver, UPS?

I definitely agree with you about their customer service. I might be
going over the top a little compared to your dilemna. But here's what
happened with me: A UPS delivery person stopped by my apartment on
Friday aftenoon with two packages for me. He left a sticky, why they
even leave those when they never fill them out, or at least fill them
out correctly, I don't know, but they left one anyway. They didn't
drop them off at my Apartment Office, which I'm sure was open, and
they didn't leave the packages in front of my door. There's no
indication that a signature was required, so who knows why they didn't
drop them off. But what got me started on this whole thing, is, the
next day, "Saturday", I tried to find out if I could just drive over
to the UPS wherehouse and pick it up. When did UPS wherehouses stop
being open on Saturadys, even the USPS is open on saturdays. So I
called there customer service to find out where I could pick it up,
and they said that wherehouses(customer service centers) aren't open
on Saturdays. I started to ask questions about picking it up on
Monday, and it was like talking to a wall. She said I could pick it up
Tuesday. That was a big help. And I could tell right away, she was not
going to have any idea why I was shocked that their "Customer Service
Centers" weren't open on Saturdays. Any, I feel for you. I am no
longer a fan of UPS, and I will be going out of my way to avoid using
them, and giving my business to someone else. I would have never
posted anything about this ordeal until I saw your post. Thanks for
starting it up.
C-

I agree with you. If the service is called "NEXT DAY AIR SATURDAY
DELIVERY" it should have definitely been delivered on Saturday. I know
it's too late now but next time try FEDEX or USPS. Sorry for your
loss, truly, and they should definitely compensate you.

and no package delivered Saturday. It makes sense.

I was thinking yesterday was Friday. This incident happened the day
following a severe weather incident that rolled though downtown
Atlanta, killed a few people nearby, and created huge delays at the
Hartsfield airport.

It is no wonder your package wasn't delivered, and the CSR's were
probably out cleaning their property on their day off.

Give 'em a break. Oh, I don't think they will refund the price of the
package in any event (if it wasn't lost).

I had a medical package that showed as delivered, but it wasn't. I
called customer service. They were extremelely helpful, and figured
out within 5 minutes the package had been delivered to the wrong
address. They sent a truck from the depot to pick up the package and
bring it to me.

I'm sorry this happened to you, and you are obviously upset. However,
I use UPS often and I have nothing but good things to say about their
delivery, drivers, and customer service. "Exception" can mean many
things, and I think you should wait to find out what it was before
indicting the driver, the company, and the customer service team.

True, they may offer Saturday delivery for a price (which you paid),
but it does make sense there isn't customer service available on the
weekend. There is probably 1% of the normal load delivered on
Saturday.

This letter is in teh 15 minutes of Fame section, showing it was
written by Daniel T of ATLANTA GEORGIA.

For goodness sake, there were tornados and horrible storms in Atlanta
on Saturday.

OF COURSE there was trouble getting dilveries thru. Are you really
expecting drivers to risk their lives for your package?!?!?!

I hate to cone off so bluntly, but please, get serious!!!

Saturday delivery isn't available everywhere. Of course, if that's
the case here, they certainly shouldn't have charged you for it ($10
extra, I think). or led you to believe it could happen.

I'm curious as to how/why the package didn't get delivered.

This can be furstrating, and has happened to me also. By chance did
your package have to travel in or ner Atlanta today? Perhaps the
tornadoes there caused your delay?